Heather A. Connaughton

**** ***** ***** ** *****, CA

831-***-****

ad39o3@r.postjobfree.com

OBJECTIVE: To obtain a long-term position with a company that allows room for advancement and can utilize my broad range of occupational skills, strengths and ambition to contribute to the growth and success of the company

SUMMARY: Goal-oriented, dependable professional with unparalleled customer service excellence and award-winning accomplishments. Excels in fast-paced environments. Organized personality, capable of supervising and/or motivating staff to increase productivity and profitability. Work well independently and as part of a team.

EXPERIENCE

September 2009 Ultimate Marketing Inc. San Carlos, CA.

-January 2024 Internal Customer Service & Rep Sales Support - Decorative Plumbing

Initial point of contact for the Company.

Listen to Customer and answer questions, resolve problems, send applications to open new account, provide technical assistance..

Provided executive-level administrative support to CEO and Senior Sales Associates

Book travel, make all reservations, develop and distribute itineraries, add upcoming events to Outlook calendars and confirm appointments.

Help direct accounts with project quotes, submit to manufacturer and return to direct account.

Create Display orders, submit PO to manufacturer, track and update customer on ETA. Invoice customer and collect payment.

Provide logistical and organizational support for Executive meetings.

Work with bookkeeper to assist with general budget and financial operations.

Provide customer support and serve as liaison between customer and manufacturer.

Create and submit project quotes to Manufacturers and return final quote to

Process RMA and warranty issues. Ship and receive.

Manage, maintain all office equipment, order supplies, equip Reps with parts and literature.

Type drafts and finished documents; contracts, quotes, letters, memo's, records, reports.

Manage all incoming calls and route appropriately.

Submit projected jobs to manufacturer to obtain quotes.

Input invoices and balance using sales profit percentage 50/10/10 with Excel.

Relieve CEO of administrative work by investigation and answering complaints and aiding in resolving operational and administrative problems.

Plan and organize work activities, recommend improvements in workflow, procedures and use of forms.

Implement improvements as approved, develop and revise office forms and report formats as required; organize and maintain filing systems.

August 2004 APEX Aptos, CA

-July 2006 Insurance Adjuster's Assistant/Catastrophe

Make initial client contact, collect current contact information.

Document all complaints: physical and emotional damage and health issues.

Set up appointments, provide damage account to assigned adjuster, time/date and all comments into system.

Summarize and diagnose damage for issuance of emergency living expense checks.

Submit all data through Integra-Claim (software program).

Mediator between Insurance Company and the insured.

Research replacement and repair costs.

Listen and care for people in crisis - provide them with resources.

March 1986 Boeing Commercial Airplane Co. Seattle, WA

to September 1999 Parts Expediter

Located, picked up, and delivered critical parts.

Reported status to upper-level management, updated internal data system, responsible for on time delivery.

Operated company vehicles; truck, stacker, forklift, and highboy.

Coordinated with shop Supervisors, Planners, QC, Buyers and Vendors.

Safety Monitor - Five Years.

Implemented and defined new Safety code resulting in zero on the job injuries.

5's focal - Plant-wide (Standardizing, Sorting, Sweeping, etc.) Lean initiatives for Worldwide Competitiveness.

Managed to budget, coordinated and engaged resources, developing and managing to schedule, engaging internal customers.

HR Assistant

Assisted in developing and implementing motivational program for 12 managers.

Coordinated plans for managers, employees, suppliers, and representatives of Labor Unions to work in partnership with each other.

Scheduled, compiled data and outlined employee recognition programs.

Compiled materials, proofread, and organized data - created PowerPoint seminars.

Collected and researched information for Management pools, using EEO standards and Diversity Initiatives.

Assembled, distributed, and completed packages for Workers Compensation, Retirement, and Employee leave of absence.

Executive Office Assistant

Planned, Organized and managed resources to complete goals and objectives.

Took messages, typed memo's, meeting minutes, correspondence, scheduled meetings, transmitted information to Plant Manager.

Updated weekly progress charts and distributed plant wide.

Trained new employees on MRP system.

Clarified job descriptions through facilitating crew meetings and organizing teams.

Dispatch Clerk

Supported customers with speed, ease and a positive attitude.

Shipped, received, and inventoried parts. Updated and maintained accurate records.

Loaded and unloaded vendor trucks using hand-truck, forklift, and stacker.

Identified, counted, stocked, and verified parts and quantities.

Input new part numbers in system for tracking purposes and shop payment.

Verified P.O.'s

Scanned parts using ADP system, dispatched to appropriate area (according to work order).

Utilized Blueprint reading skills to successfully follow work orders.

Relayed pertinent information from Management to Delivery Drivers.

Grief Department Coordinator

Focal point: Airline Rep., Planning, QC, Expeditor, Buyers and Outside Vendors to successfully resolve problems.

Answered complaints and fixed delays in process by research and delegation.

Devised system to provide online status for critical and AOG parts.

Used maturity, patience, and self-discipline when dealing with unhappy customers.

Teamwork with planners and buyers to fix purchase orders.

Secured and inventoried high-end, Airline owned merchandise stored in high security area.

EDUCATION: Edmonds Community College Edmonds, WA

AA Transfer Credits Completed 2002

Lake Washington Vocational Technical Institute Kirkland, WA

Boeing Training –Composite Fabrication

Certificate of Merit 1986

Boeing Learning Center

1988-1999

Multiple Training certificates and Certifications of Completion: Microsoft Office Programs, Safety in the workplace, People skills, Effective Management Techniques, Positive Motivation Seminars, World Class Competitiveness Training, 5's Training, Team Power Training, Time Management, Project Management, Project Development, Skilled Leadership, LEAN Initiatives, MRP Training, Safety Certified CPR, Brainstorming, Effective Problem solving, Certified Stacker operator, Certified High-boy lift, Company Truck license, Human Resource Training

REFERENCES: Available upon request

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