Objective Seeking a long term position with a positive and forward thinking company where there are growth opportunities.

Employment

**/** - **-**** *********** Lending and Real Estate Carson City, NV

Operations Manager - Retail

4/04 - 9/05 Heritage Plaza Mortgage Sacramento, CA

Branch Manager – Wholesale

• Opened Sacramento Branch producing Alt-A and Sub Prime Products

• In charge of all aspects of Branch, underwriting, processing, doc’s, funding

• Monthly territory production of $35 Million plus.

• Develop and maintain a positive working relationship with brokers, correspondents, closing agents and all internal departments.

• Manage the performance of all direct reports including training, motivating, coaching, attendance, counseling and discipline.

• Provide informal and ongoing feedback to all direct reports regarding performance and behavior. Document feedback – both positive and negative.

• Conduct formal written 90-day and annual performance evaluations for all direct reports.

• Determine staffing needs. Hire and train appropriate personnel for each position.

• Responsible for ensuring quality work produced from all employees within department.

• Develop and maintain relationships with “key” customers within the region.

6/99 - 4/04 Oakmont Mortgage Company Sacramento, CA

Branch Manager – Wholesale

• Responsible for building and managing outside wholesale sales team inclusive of hiring, training and managing.

• Ensure strong working relationships with brokers, loan officers and all internal departments.

• Manage the performance of all direct reports including, training, motivating, coaching and counseling.

• Obtain and provide on-going feedback to Executive Vice President regarding competitor information pertaining to guidelines, pricing, market share, and trends.

• Visit each Account Executive on an ongoing basis in the field to assist them in developing and growing their territory and meet their customers.

5/96 - 6/99 Sente Financial Corporation Sacramento, CA

Inside Sales Manager – Wholesale

• Responsible for building and managing inside wholesale sales team.

• Manage the performance of all direct reports ie. training, motivating, coaching and counseling.

• Consistently identify new business training opportunities.

• Present and explain product features and benefits to inside sales staff.

• Maintain a thorough understanding of competitors’ products and pricing.

• Places primary importance on delivering superior customer service.

• Run effective meetings and implement approved systems to keep team members informed on change, expectations and goal achievements.

• Ensure strong working relationships with brokers, loan officers and all internal departments.

Education

Santa Rosa Junior College, Sacramento State University

Computer and Management Proficiencies Software/Operating Systems

Microsoft Office: Word, Excel, PowerPoint, Publisher

Microsoft Windows XP and Vista, Calyx Point, Encompass

References available upon request