LUCY MOUANGVONG

Long Beach, CA ***** 562-***-**** ad39nj@r.postjobfree.com

SUMMARY

Highly organized administrative professional with excellent communication skills and a proactive nature. Demonstrated history of integrity and efficiency in performance. Dedicated to optimizing administrative resources to achieve business objectives and leveraging strengths to enhance team performance. Over 15 years of experience in leadership and administrative support roles.

SKILLS

Microsoft: Word; Excel, Outlook, Email, and PowerPoint. Google: Email and Calendar. Digital literacy. QuickBooks.

EXPERIENCE

Xclusive Wireless Resources LLC- Anaheim JAN. 2023 TO SEP. 2023 Project Coordinator

• Drafted presentations outlining project status for senior managers’ review.

• Collaborated with senior management on strategic planning initiatives for projects.

• Maintained records of project documents, including specifications, change orders, and invoices.

• Coordinated resources across departments for project completion.

• Implemented communication protocols between internal teams.

• Managed vendor contracts and communicated expected deliverables.

• Implemented effective change management processes for project scope and cost adjustments.

• Reviewed project risks and devised proactive strategies.

• Developed and maintained project tracker/calendar.

• Prioritized and delegated assignments for multiple projects simultaneously. IHSS In Home Support Services- Long Beach MAY 2022 TO DEC. 2022 Caregiver

• Provided companionship and engaged in recreational activities with elderly clients.

• Assisted clients with activities of daily living, including bathing, dressing, and grooming.

• Transported clients to appointments and errands using wheelchair accessible vehicles.

• Monitored vital signs, including blood pressure, temperature, and pulse rate.

• Assisted with ambulation and transfers from bed to chair or wheelchair.

• Administered prescribed medications following care plan instructions.

• Maintained accurate records of services provided, client condition changes, and medications administered.

• Ensured client safety by removing hazards from the environment.

• Promptly reported changes in behavior or physical condition to supervisors.

• Supported bathing, dressing, and personal care needs

• Developed respite care plans based on availability of family members or other caregivers. Kaiser Permanente-Cerritos FEB. 2021 TO APRIL 2022 Medical Assistant

• Managed phone calls, appointments, and patient flow while welcoming visitors professionally.

• Conducted basic laboratory tests like urinalysis and blood glucose levels under supervision.

• Supported physicians in patient care by recording vital signs, patient histories, and preparing for examinations.

• Administered injections, medications, and treatments as directed.

• Assisted in pre-operative patient preparation, providing post-operative care instructions.

• Maintained cleanliness of instruments following established protocols.

• Facilitated communication between patients and physicians regarding concerns, updates, or refill requests.

• Conducted rapid COVID and strep tests to aid clinical staff in assessment.

• Documented patient visit notes accurately.

Law Office of Robin D. Perry- Long Beach FEB 2019 TO APRIL 2020 Legal Assistant

• Responded to calls, provided information, took messages, and transferred calls as needed.

• Utilized computers for various applications such as database management and word processing.

• Established and managed paper or electronic filing systems, updating information as required.

• Maintained documents including attendance records, correspondence, and other materials.

• Operated office equipment such as fax machines, copiers, and phone systems, arranging repairs when necessary.

• Ensured high customer satisfaction through knowledgeable and friendly service.

• Collaborated effectively with diverse coworkers to achieve goals and address product and service-related issues.

• Delivered excellent service and attention to customers both in-person and over the phone.

• Supported attorneys in case preparation by providing relevant information from court records.

• Tracked cases and managed electronic and physical records, creating, updating, and closing case files as needed.

Law Office of Saman Behnam- Long Beach APRIL 2006 TO SEP. 2017 Assistant Manager/ Bookkeeping

• Established and managed paper or electronic filing systems, updating information as needed.

• Maintained documents such as attendance records, correspondence, and other materials.

• Collaborated effectively with diverse coworkers to achieve goals and address product and service-related issues.

• Assisted attorneys by providing relevant information from court records for case preparation.

• Managed electronic and physical records, including creating, updating, and closing case files.

• Handled money collection and deposits, disbursing funds for bills and invoices while ensuring account balance accuracy.

• Managed property operations including rent collection, property screening, maintenance, budgeting, and rent setting.

• Evaluated rental applications, conducted background checks, and approved or denied prospective tenants.

• Maintained accurate financial records including rent collections and security deposits.

• Provided leadership and mentoring to newly hired employees, imparting knowledge of company programs.

• Organized training sessions for new hires to acclimate them to the workplace.

• Prepared legal documents such as pleadings, motions, briefs, and memoranda of law.

• Coordinated service of process to ensure proper notice to all parties involved in cases. EDUCATION

American Career College Anaheim, CA

Associate of Vocational Nurse: Vocational Nursing

Charter College Long Beach, CA

Medical Assistant: Medical Assisting

Long Beach City College Long Beach, CA

Some College (No Degree): Psychology of Child Development Grant Joint Union High School District Sacramento, CA High School Diploma

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