William H Lloyd Jr

ad39ne@r.postjobfree.com

Oviedo, FL

478-***-****

Professional Summary

Certified Six Sigma Black Belt and Project Management Professional with extensive experience in Business Analysis, Business Processes, Process Improvement, and Project Management. Skilled in defining project scopes, conducting root cause analyses, and implementing process enhancements. Proven track record of leading successful Continuous Improvement initiatives in high-stakes environments. Strong expertise in developing KPIs, dashboards, and action plans to drive organizational excellence. Adept at collaborating with leadership to achieve strategic objectives and financial goals.

Employment History

US Equity Advantage, Orlando, FL 04/2021 - 01/2024 Chief Process Improvement Officer

• Identified and directed process improvement opportunities, providing preliminary benefit/financial valuation for project prioritization.

• Advised leadership on current and future company improvements.

• Business Process Reengineered (BPR) and automated member support Interactive Voice Response (IVR) for faster and more efficient routing of members' calls.

• Implemented new IVR resulting in a 10% reduction in members' hold time and record collections of over one million dollars within the resolution department.

• Developed a Six Sigma Yellow Belt Certification program with a 100% pass rate for ASQ Yellow Belt certification.

• Established and led a Project Management Office by hiring Project Managers.

• Identified project barriers and risks, developing action plans to remove barriers and reduce risk.

• Defined dashboards and balanced scorecards for all departments to ensure appropriate tracking of measures.

• Improved employee morale by establishing a formal process for employees to submit grievance and/or harassment issues to Human Resources for investigation.

• Conducted Root Cause Analysis on multiple projects and implemented corrective actions.

• Led a cross-functional team to conduct a comprehensive business analysis, identifying key pain points and opportunities for improvement.

• Streamlined complex business processes by mapping out current workflows, identifying bottlenecks, and implementing efficient solutions.

• Implemented process improvement initiatives that resulted in increased operational efficiency and cost savings for the organization.

• Successfully managed a high-impact project from initiation to completion, ensuring timely delivery within budget and scope.

• Defined clear project scope boundaries, objectives, and deliverables, ensuring alignment with stakeholder expectations and project success.

TAPE / Kapili Services, Orlando, FL 08/2018 - 04/2021 Continuous Improvement Analyst

• Achieved black belt for USMC Program Manager Training Systems (PM TRASYS)

• Conducted Value Stream Mapping (VSM) events leading to the establishment of standard work procedures

• Identified Key Performance Indicators (KPIs) and metrics for the dashboard, analyzing trends for actionable insights

• Set KPIs targets, reporting frequency, and devised action plans for KPIs below target

• Developed a dashboard to validate performance improvements resulting from changes

• Tracked and presented project statuses and action plans to project champions and stakeholders

• Created a comprehensive PM TRASYS guidebook for implementing and sustaining Continuous Process Improvement (CPI) quality programs

• Formulated a risk management plan and established a risk tracking database for PM TRASYS programs

• Received weekly briefings from subject matter experts (SME) on quality updates, waste reduction, and cost- benefit analysis across projects

Dawson, Tyndall AFB, FL 11/2015 - 07/2018

Black Belt Project Manager

• Conducted CPI events for Air Force Emergency Management (AFEM) flights.

• Led eight Improvement Process Teams (IPTs) to address problematic areas within the AFEM career field.

• Developed business cases for each IPT resulting in cost reduction and increased productivity.

• Facilitated IPTs through the Define, Measure, Analyze, Improve, and Control (DMAIC) process.

• Performed statistical analyses on data to identify problems, determine root causes, and develop action plans.

• Conducted Kaizen event for AFEM In House Training (IHT) program, reducing training redundancies by 20% and total hours preparing for IHT by 15% while increasing total airmen trained by 30%.

• Developed KPIs and metrics for the Air Force Civil Engineering Center (AFCEC).

• Created Emergency Readiness Division (CXR) dashboard.

• Led a Rapid Improvement Event (RIE) for the Air Force Contract Augmentation Program (AFCAP), reducing time to award DoD contracts by 32%.

• Implemented toll gates within the AFCAP process to enhance reporting accuracy.

• Developed standard operating processes (SOP) for AFEM flights. Mainstream GS, Robins AFB, GA 04/2011 - 10/2015

Management Consultant / Senior Facilitator

• Mentored Air Force Reserve Command (AFRC) Headquarters (HQ) green and black belt candidates from academics to certification

• Monitored the effectiveness of Six Sigma/Lean Black Belts and Green Belts assigned to HQ to maintain positive financial improvement

• Interfaced directly with executive staff to ensure Lean/Six Sigma transformation was meeting corporate strategic objectives and financial goals

• Served as Project Manager for directorate's improvement projects

• Trained leadership and candidates in the utilization of Lean Six Sigma tools

• Collaborated with various directorates including Manpower (A1), Logistics (A4), Communications (A6), Analysis

(A9), Information Protection (IP), Recruiting (RS), and Surgeon General (SG) to identify specific metrics for process improvement events

• Conducted six root cause analysis events with the 622 Aeromedical Staging Squadron (ASTS) medical reserve unit at Robins AFB

• Managed, updated, developed, and delivered curriculum for Green Belt training course and Root Cause Analysis Eight Step Course for AFRC HQ

• Facilitated various improvement opportunities such as RIE, VSA, Lean, BPR, and TOC Science Applications International Corporation, Langley AFB, VA 05/2009 - 04/2011 Process Improvement Consultant

• Mentored over 200 Air Force Smart Operations 21st century (AFSO21) Green and Black Belt candidates for Air Force Air Combat Command (ACC) at 26 locations.

• Supervised the effectiveness of Six Sigma/Lean Black Belts and Green Belts assigned to Air Force bases to ensure positive financial improvement.

• Trained management and workers in the utilization of Lean Six Sigma tools and assisted management in identifying metrics for each Process Improvement event and monitored improvements.

• Interfaced directly with executive staff to ensure that Lean/Six Sigma transformation meets corporate strategic objectives and financial goals.

• Collected and analyzed data and developed solutions for improved processes.

• Managed, updated, and presented curriculum for AFSO21 Green Belt training course and Root Cause Analyzes Eight Step Course for ACC bases.

Professional Skills

Process Improvement Project Management Root Cause Analysis Lean Six Sigma Agile Scrum Dashboards Data Collection Kaizen Microsoft Project Business Analysis Business Processes Scope Definition Stakeholder Identification Document Creation Digital Workflows Functional Requirements Education

School: Georgia College, Milledgeville, GA

Degree: M.S. Administration - Logistics Management School: Georgia Southern College, Statesboro, GA

Degree: B.S. Electrical Engineering Technology

Certifications & Licenses

• Certified Six Sigma Black Belt (CSSBB), American Society for Quality (ASQ), ID #20207, Expiration 12/2024

• Project Management Professional (PMP), Project Management Institute (PMI), ID #2157139, Expiration 02/2027

• Disciplined Agile Scrum Master (DASM), PMI, Expiration 08/2024

• Professional Lean Certificate, Macon State College, 2008

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