Clonda Merchant

Buyer Customer Service Representative

ad39n9@r.postjobfree.com • 562-***-****

LinkedIn Profile • Remote-EST

Track record of managing vendor relations, procurement processes, inventory analysis, and SAP systems across food production and distribution corporations. Expertise in raw material sourcing, discrepancy resolution, payment validation, and proactive customer issue management, leading to increased profitability and enhanced trust. Strong background in various facets of supply chain management, including purchasing workflows, shipping coordination, quality enhancements, and customer service. Proficient in creating inventory control procedures, investigating invoice mismatches, and maintaining lasting client partnerships through transparent communication. Deft at utilizing SAP for precise data management, thereby improving procurement processes and overall customer service standards.

Areas of Expertise

Customer Service Excellence

Procurement & Sourcing

Inventory Control

Continuous Process Improvement

Customer Needs Assessment

Data Analysis & Reporting

Order Management & Expedition

Team Leadership & Training

Regulatory Compliance

Professional Experience

Replenishment Buyer - Remote, FreshRealm - Montezuma GA June 2019 – Present Procure raw materials for commercial meal production. Acquire facility and industrial supplies along with packaging materials. Employ strong analytical reasoning to assess and optimize usage, waste, and consumption rates, maintaining adequate stock levels. Validate and integrate new vendors into SAP, while coordinating intercompany transfers for smooth and uninterrupted operations.

● Drove continuous quality improvements in production processes by collaborating with Quality Assurance and Operations Teams.

● Monitored incoming orders and deliveries and verified invoice accuracy against purchase orders to ensure payment precision.

● Coordinated with vendors for returns or corrections in case of delivery discrepancies.

● Expedited orders as required to meet production timelines and demand. Buyer, Overhill Farms – Vernon, CA June 2016 –June 2019 Identified potential suppliers and vendors to ensure procurement of quality products at competitive prices. Engaged with suppliers to negotiate favorable terms, including pricing, payment terms, and delivery schedules. Assessed vendor performance, including delivery reliability, quality, and cost-effectiveness. Ensured compliance with company policies and ethical standards in procurement activities.

● Maintained and oversaw a comprehensive database of vendors and ingredients in SAP for streamlined supply chain operations.

● Ensured timely procurement and delivery by managing and expediting purchase orders in SAP.

● Optimized profits by strategically sourcing cost-effective raw materials. Customer Service Coordinator, Sweet Ovations dba Zentis – Gardena, CA May 2012 – June 2016 Boosted profitability as well as fostered and maintained positive international customer relationships, leading to enhanced customer satisfaction and loyalty. Accurately processed sales orders in SAP, with a primary focus on guaranteeing timely execution. Proactively tracked orders and maintained clear communication with customers regarding production and shipping updates.

● Ensured seamless order-to-payment cycle by monitoring sales orders from invoicing to payment receipt.

● Reduced losses by resolving customer discrepancies and issues and enhancing overall service quality.

● Enhanced operational efficiency by maintaining and updating customer database in SAP.