Jolene De Nava

Commerce City, CO *****

ad39n2@r.postjobfree.com

+1-720-***-****

Work Experience

CSR/Call Center

City and County of Denver - Denver, CO

October 2021 to November 2023

Answering incoming calls, very busy lines, checking status of applications on multiple screens, transferring and routing caller to correct line, checking clients info or verifying for client, giving great customer service

Eligibility Technician I

CITY & COUNTY OF DENVER - DENVER Human Services - Denver, CO October 2021 to February 2022

determining financial eligibility for public assistance programs including cash assistance, food assistance, and Medicaid

Barista/Shift Supervisor

Z& N coffeehouse - Thornton, CO

November 2019 to November 2021

Give excellent customer service keep everything sanitized, complete checklists, inventory for baked goods, make coffee, blenders iced coffees, espresso, make sure employees are trained well to do a great job everyday, balance cash register, open and close coffee shop New Patient Phone Scheduler

Osteo Relief Institute - Greenwood Village, CO

May 2012 to November 2017

Answer busy lines, book patient appointments, tag and review recorded calls, customer service, filing and record data from paper file to computer, make sure new patient folders are filled and ready, weekly mailers to non scheduled patient

Education

Certificate in Manicurist

A plus Real Estate school - Westminster, CO

September 2008 to March 2009

Pre- Requisites for Associate of applied science in Dental Hygiene Community College of Denver - Denver, CO

August 2000 to March 2003

Certification in Dental Assisting

DATS - Denver, CO

January 1996 to March 1996

High school diploma

Colorado High School - Denver, CO

September 1994 to June 1995

Skills

• 75 WPM (10+ years)

• AVAYA (10+ years)

• CPR CERTIFIED (10+ years)

• DATA ENTRY (10+ years)

• Call Center

• Filing

• Outlook

• Receptionist

• Word

• Acrobat

• Manicure

• Microsoft Excel

• Process management

• English

• Visio

• Microsoft Powerpoint

• Dermabrasion

• POS

• Coffee Experience

• Body Waxing

• 10 Key Data Entry

• Business Requirements

• Microsoft Word

• Customer service

• Microsoft Office

• Clerical experience

• Retail sales

• Public speaking

• Data collection Mac platform CPR certified Soft Dent Microsoft Office/ Excel Data Entry Power point

• Clerical experience

• Customer service

• Sales

• Cash handling

• Retail sales

• Cash register

• Front desk

• POS

• Data collection

• Shift management

• Adobe Acrobat

Certifications and Licenses

Esthetician License

CPR Certification

Contact this candidate