Sulay Lateef

702-***-****

**** **** ****** *****

Las Vegas, Nevada

89120

I am seeking a position where my skills can be fully utilized.

EDUCATION

****-** ********** ********* ******* (GED) Los Angeles, Ca.

1990-93 Alexander Hamilton High Los Angeles, Ca.

HISTORY

1/2023 -Present United Health Group Las Vegas, Nevada

MEMBER SVCS. Assisting with all aspects of medical, dental, and pharmacy inquiries. Explanation of benefits, correlation of benefits, claims, medications, and billing management.

2020-2023 Sitel Group Las Vegas, Nevada

CSR / COACH Handle inbound calls for the Gucci campaign. Assisting clients with sales, returns and product knowledge. Promoted to Coach during holiday season with a team of 6 to 15 agents. Monitoring calls, daily reports and handle escalated calls. Currently answering calls as a CSR due to season being slow and lack of agents.

2019-2020 Vegas 365 Las Vegas, Nevada

SALES MANAGER I was responsible for a team of 6 agents selling Mini-Vacations outbound.

2017-2019 Hilton Grand Vacations Las Vegas, Nevada

SALES ADVISOR Handled inbound calls selling timeshare packages.

2014-2016 eDegree Advisor Las Vegas, Nevada

CLIENT ADVISOR Assisted incoming callers with finding schools. (Work from home)

2013-2014 Dealer Dialer Las Vegas, Nevada

VIRTUAL AGENT Assisted incoming callers with debt resolution. (Work from home)

2012-2013 Telus Int. Las Vegas, Nevada

CUST. SVC. REP Handled inbound calls, routing, and assisting to the best of my ability. Fast pace call center. (Netflix)

2007-2012 Cann Medical Supply Las Vegas, Nevada

SALES MANAGER Responsible for finalizing all sales. Explaining warranties and product features. Also handled accounts payable, receivable, and payroll.

2004-2007 Swami International Gardena, Ca.

RESIDENT MGR. Apartment manager for 135 units. Responsible for collecting rents, serving notices, bookkeeping, and scheduling maintenance. Also maintaining order on the grounds.

1997-2004 Tel-A-Pro Inc Inglewood, Ca.

LEAD TECH IV Installed key systems, PBX, auto-dialers and various central office repairs. I handled disconnects of T-1 circuits and installations of residential dial tone.

SKILLS

Have been forklift certified in the past. Shipping, receiving, sales, & customer service.

WILL FURNISH REFERENCES UPON REQUEST

ad39ml@r.postjobfree.com

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