LEYLA

TUGAYOGLUBASMAKC

I

L

T Oviedo, FL *****, United State

+1-689-***-****

ad39mi@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS

• Training and mentoring • Supervisory Experience • Stock Rotation

• Risk Management • Staff Scheduling Scheduling and calendar management

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• Employee Motivation • Quality Assurance • Logistics Management

• Equipment Operation • Safety Management • Inventory Management

• Shift Scheduling • Production Planning • Team Collaboration and Leadership

• Business Administration • Written Communication • Time Management

• Documentation And Reporting • Customer Service • Organizational Skills

• Multitasking

EXPERIENCE

Night Shift Supervisor December 2012 - September 2013 Renaissance Antalya Beach Resort Turkey

• Prepared office for next day's business, reviewing arrivals and preparing task sheets.

• Prevented accidents with consistent safety leadership, removing hazards and encouraging safe behaviors.

• Strengthened team performance with continuous training strategies.

• Minimized quality issues and rework with careful monitoring of production line.

• Worked with supervisory team to coordinate production activities across shifts and departments.

• Kept line working smoothly by anticipating and meeting supply needs. Front Desk Supervisor February 2011 - May 2011

Edition Hotel İstanbul, Turkey

• Handled high volume of guest interactions each day with high accuracy, including check-ins, check-outs, and requests.

• Managed complaints decisively, pursuing every opportunity to maintain revenue and promote brand loyalty.

• Helped guests feel welcome with service-oriented, upbeat front desk team carefully managing every interaction.

• Maximized guest satisfaction by training team to meet every need and exceed expectations.

• Supervised team of 4 front office staff, offering instruction, motivation and discipline to drive team success.

• Ran smooth shifts each day, checking operations regularly and correcting problems without delay. Front Desk Agent April 2009 - February 2011

Conrad Hotels İstanbul, Turkey

• Managed smooth check-outs, discussing charges, collecting payments, and issuing statements. Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out.

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Assisted guests with entertainment desires by recommending establishments, setting up reservations, and coordinating transportation.

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• Kept impeccable administrative and financial records, verified transactions and updated records.

• Answered phones, recorded messages and transferred calls to designated staff.

• Responded and forwarded emails to appropriate department.

• Conducted room inspections after guest check-outs.

• Optimized daily plans based on master schedule of arrivals, departures and group stays.

• Educated guests about area attractions, top restaurants, and available services.

• Maintained impeccable reservation records, resolving discrepancies with prompt and actionable solutions

• Received letters and packages, distributing to guests and specific departments.

• Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities. Intern August 2008 - December 2008

The Ritz Carlton İstanbul, Turkey

• Assisted in preparing information and research materials for special projects.

• Answered phone inquiries to direct calls and provide basic company information.

• Distributed company policies in digital formats or hard copies.

• Shadowed multiple office positions to train for variety of tasks.

• Helped clients or patients fill out forms and applications.

• Updated internal databases with new employee information and employment forms.

• I have help to get the 5 star diamond reward maintaining my professionalism via a call Food and Beverage Intern October 2007 - December 2007 Divan Hotel İstanbul, Turkey

• Observed all quality and safety standards for safe food-handling practices.

• Cleaned and sanitized all surface areas and kitchen equipment.

• Maintained food supply closet, including reporting low-stock items and rotating stock efficiently.

• Performed routine food preparation tasks, cutting up fruits and vegetables and making sandwiches and salads.

• Used POS cash register to accurately collect payments.

• Entered and received orders through computerized ordering system.

• Reviewed food orders carefully to prepare accurate meal trays.

• Restocked food and supplies in cafeterias, kitchens, and food preparation areas.

• Plated food according to quality presentation standards and temperature guidelines.

• Bussed and cleaned tables and replenished condiments and supplies.

• Stored food in designated areas and maintained adherence to proper storage techniques to prevent spoilage.

• Rotated kitchen inventory to make use of oldest products first.

• Set up workstations with needed ingredients and equipment.

• Plated and garnished food for serving and delivered to patrons or servers. EDUCATION

High School - Literature June 2005

Bogazici High School, İstanbul

LANGUAGE

Proficient (C2)

English

Proficient (C2)

Turkish

Beginner (A1)

French

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