OBJECTIVE

I am seeking a

Collections position

where I can utilize my

extensive experience in

customer service and my

proven ability to drive

successful results. My

expertise in this field can

be used to generate

positive outcomes for the

business.

Anthony McLean

COLLECTIONS AGENT

I have a proven track record of achieving optimal results. I have an effective blend of interpersonal skills and professional acumen, enabling me to secure the best collection rates possible. CONTACT

• ad39m0@r.postjobfree.com

• 602-***-****

• Laveen, AZ

EDUCATION

Helix High School

SKILLS

• Accounts Receivables

Experience

• Cash Receipts

Experience

• ERP (SAP, Oracle, Sage,

Open Systems, Traverse)

• Knowledge of FDCPA

collection requirements,

Privacy Act and the FACT

Act

• Excellent at customer

service, communication,

problem solving, and

human relations

EXPERIENCE

ASSOCIATE COLLECTIONS ANALYST

WILSCOT MOBILE MINI – PHOENIX, AZ JUNE 2021 - CURRENT

• Collection of accounts that carry a balance of no less than $10,000

• Contact delinquent customers by phone, letter or in person to bring past due balance to zero

• Research and resolve customer issues and discrepancies relating to payments

• Maintain professional customer service (both internal and external)

• Monitor accounts to identify overdue payments and prioritization of daily collection activities as directed by Supervisor

• Processed payments via credit card, ACH, wire transfers and in person payments

• Generate various reports and agings for month end close and as required

• Using Get Paid, follows a pre-defined strategy, emailing or calling customers as necessary

• Replies to customers with a sense of urgency and high customer service level

• Escalates accounts to branches and/or management when issues arise

• Reconciles non-complex accounts

• Accurately document all account activities and pertinent information to include, but not limited to verifications and demographic changes

• Collaborated with Sales, Customer service and billing to assist with customer invoice discrepancies and outstanding issues

Collection/Credit Analyst

HEAD USA, INC- PHOENIX, AZ FEB 2021-MAY 2021/NOV 2019-JUNE 2020

• Work closely with Sales Reps to assure on accounts are being handled and collected on correctly

• Contact delinquent customers by phone, letter or in person to bring past due balance to zero

• Research and resolve customer issues and discrepancies relating to payments

• Maintain professional customer service (both internal and external)

• Monitor accounts to identify overdue payments and prioritization of daily collection activities as directed by Supervisor

• Processed payments via credit card, ACH, wire transfers and in person payments

• Generate various reports and agings for month end close and as required

• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems

• Reconciled accounts with statements and invoices on a monthly basis, investigating and resolving discrepancies to maintain records accuracy B2B Collections/Account Receivables

SOUTHWEST MOBILE STORAGE-PHOENIX, AZ JUNE 2020-JAN 2021

• Outgoing collection calls of approximately 50-75 calls per day

• Payment processing: credit card, ACH & wires

• Negotiate the return of unpaid merchandise

• Account/payment reconciliations

• Account research and dispute management

• Establishing and maintaining contact with Customers concerning past due invoices, payment trends, resolution of disputed invoices, and other matters related to past due receivables

Accounts Receivables/Collections

ARAMARK REFRESHMENTS- PHOENIX, AZ JULY 2018-FEB 2019

• Reduced monthly balances and prevented accounts from being written off

• Negotiated payments in order to collect on current and past due outstanding balances

• Made daily collection calls on regular basis

• Authorized original letter, emails and other correspondence, communicating with accuracy, professionalism and clarity

• Used case management of invoice and special billing processes

• Used professional, articulate and concise communication with internal and external clients

• Analyzed and determined optimal solutions to problems and complex cases Accounts Receivable Freight Cashier Clerk

NORTON LILLY – PHOENIX, AZ JULY 2017-MARCH 2018

• Complete daily cash posting and applications

• Updating, releasing and reconciling freight payments

• Complete daily remote deposits

• Assist to resolve disputed items and payment discrepancies

• Research misapplied, missing or discrepancies in payments

• Provide excellent customer service via phone and email

• Managed daily exception reports

• Light collections and advisement of past due balances Collector/Payment Processor

SAFETY SERVICES COMPANY – TEMPE, AZ APRIL 2013 – JULY 2017

• Prepare and maintain record of delinquent accounts and

• Maintain a daily track of all collection activities and payments received.

• Processed credit card, ACH, and repayments

• Analyzed account characteristics and work with customers to resolve issues by advising on keeping their accounts current and/or recommending appropriate actions.

• Documents all activities in a clear/concise manner using the appropriate systems and in accordance with established procedures.

Collector

LAW OFFICE OF MARK HELDENDRAND – PHOENIX, AZ JULY 2011-AUGUST 2012

• Used aggressive negotiation skills to secure payments for outstanding past due balances for credit unions.

• Successfully located past due clients utilizing skip tracing methods to collect on past due

• accounts.

• Performed legal wage and bank garnishments on past due customers in order to collect on outstanding balances

• Responsible for communicating with internal and external attorneys for resolution of debt.

Contact this candidate