Myrlande Mondesir

Woodstock, GA 678-***-****

ad39lk@r.postjobfree.com

PROFESSIONAL SUMMARY:

Dependable, motivated, and result-driven professional with over 12 years of experience as a Project Analyst with a focus on IT Project Management, Process and Business Analyst initiatives. Possess a combination of data analytics, and relationship management while providing clients with guidance toward optimal business outcomes. Possess solid knowledge of KPIs, SLAs, and data interpretation. Strong problem solving and troubleshooting with the ability to exercise mature judgement while collaborating with a team or as an individual.

SKILLS:

Agile framework and methodology (PSM)

Project management methodology

Fact gathering and business process analysis and mapping

Data analysis and reporting

RPA development and deployment (UiPath)

Ability to identify, assess, and mitigate risks

Troubleshooting and conflict resolution

Multi tasker with ability to manage multiple projects simultaneously

Apt at creating project timelines, prioritizing tasks, and ensuring that deadlines are met

Efficient budget Management and on-time project delivery

Organize with strong attention to detail

Strong verbal and written communication

PROFESSIONAL EXPERIENCE:

ivision – Remote – 09/21 - 11/23

IT Project Manager/ Business Analyst

Simultaneously served as lead project manager on various IT projects including, but not limited to PC deployment, data center moves, software implementations and upgrades, patch management, data and infrastructure migrations, and hardware refreshes.

Led cross-functional project teams, provided process management and support for all aspects of the project including planning, cost control, change management, financials, operational metrics, forecasting and budgeting.

Developed comprehensive project plans, resource schedules, and risk management strategies based on defined project scope.

Delegated tasks and responsibilities to a project team. Removed impediments, monitored progress, tracked milestones, organized and maintained all project-related artifacts.

Facilitated communication between shareholders, technical team members, and management to ensure understanding of project scope and milestones. Provided updates on project progress.

Categorized and documented all aspects of the project. Performed business validation to ensure that deliverables met quality standards and aligned with project requirements.

Ashley Ellis- White Cap – Remote – 02/21 - 09/21

IT Project/Business Analyst

Led the conversion efforts of acquired legacy platforms to White Cap’s ERP platform, enabling one system to our customers and associates while driving operational efficiencies, and standard processes.

Managed and oversaw project plans to provide strategic oversight, quality assurance, and risk management for the company’s mergers and acquisitions.

Planned the implementation of new telecom and network services to recently acquired businesses.

Gathered, analyzed, and documented business requirements for newly acquired locations to ensure that technology solutions aligned with business needs and strategic goals. Prepared presentation slides, and presented findings to executives.

Hays Consulting- McLarens/ EHI – 08/19 - 02/21

Robotic Process Automation Project/ Business Analyst

Successfully built a comprehensive skills assessment matrix of a diverse helpdesk/deskside team that allowed management to measure success and create meaningful career paths for their IT team.

Served as subject matter expert and implementer of the company’s AI tool, ensuring alignment with company objectives.

Established key performance indicators (KPIs) to measure the success of change initiatives, regularly tracking and reporting progress to senior management.

Developed and executed comprehensive change management plans, encompassing stakeholder engagement, communication strategies, and training programs to optimize user adoption.

Collaborated with department SMEs and end-users through interviews, workshops, storyboards and surveys to understand business requirements and identify automation opportunities.

Composed and maintained instructional documents and knowledge database to assist with ticket tracking, resolving issues, increasing customer service proficiency, and knowledge transfer.

Ask for Staging – Woodstock, GA – 11/18 - 10/19

Project Manager

Delivered efficient and high-quality service to stakeholders using communication, problem-solving skills, and a focus on client satisfaction.

Conducted client meetings for thorough briefs of the project to develop a detailed project plan, timeline, and tracking process.

Coordinated with all involved parties, including investors, vendors, and 3rd party employees to seamlessly execute project goals.

Tracked project timeline and performance to ensure that projects were completed within the suggested time frame and surpassed expectations.

ADM – Alpharetta, GA – 03/17 - 11/18

System Analyst

Collaborated with cross-functional teams to identify reporting requirements, ensuring that automated reports met the needs of end-users.

Extracted, and analyzed large volumes of data to customize reports and create dashboards.

Triaged, managed, and decommissioned service requests. Ensured accuracy of ticket categorization and priority and confirmed resolution within the SLA.

Implemented and documented the installation of several new software systems with enterprise-wide impact.

Worked collaboratively with department leads to coordinate end-user technology, access privileges, workflows, and security.

Developed technical documentation to add to the department knowledge base to ensure appropriate knowledge transfer.

Coca-Cola – Alpharetta, GA – 03/11 - 02/17

Project Coordinator

Prepared project documentation, deliverables, resource allocations, and status reports.

Managed end-to-end project delivery. Monitored tasks to ensure projects proceeded to predefined timelines.

First point of contact for client inquiries and complaints. Collaborated with team members and other departments to ensure seamless customer experience.

Generated equipment and work orders for volume generating or equipment placement activities for chain and national account projects.

EDUCATION:

University of Guam

Master of Business Administration

University of Connecticut

Bachelor of Arts

TECHNOLOGY:

ServiceNow

Smartsheet

Jira

MS Teams

MS Project

SharePoint

Salesforce

MS Office Suite

Zendesk

NetSuite

MS Power Platform

oPower Automate

oPower App

oPower BI

UiPath

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