Moet Baez Moet Baez

**** ******** ***

Duluth, GA 30096

551-***-****

ad39kj@r.postjobfree.com

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Skills ● Customer service

● Time management

● Communication

● Team building

● Computer skills

● Sales

● Adaptable

● Accounting

● Inventory Management

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Experience

BetMGM, Jersey City, NJ

Customer Service Representative, September 2023 - Present

● Handled 70-90 contacts daily on email, phone and live chat

● Identified issues and resolved complications for customers

● Accurately reconciled online game and betting issues for customers

● Corresponded with customers regarding pending

documents, denied, or outstanding payments

● Assisted new hires with product and procedure knowledge

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

● Collected and reviewed customer communication to identify potential compliance issues requiring further review

● Investigated, reported and identified compliance issues against accepted standards when communicating with customers

Nikitas Salon /Receptionist

September 2016-2023 Guttenberg, NJ

● Facilitated coordination of schedules, appointments, and meetings

● Ensured reconciliation of the register, books, and deposits.

● Performed telephone reception duties and proficiently managed various computer software applications

● Established and maintained systematic record-keeping protocols for client documentation

● Managed inventory orders and maintained optimal levels of inventory and retail stock

● Arranging product displays for retail presentation

● Improved resolution of client disputes while ensuring clients departed with a sense of customer satisfaction

● Conducted onboarding and training sessions for new employees

● Promoted high customer satisfaction by acknowledging their request with friendly service

● Oversaw the management of social media accounts

● Maintained cleanliness, organization, and sanitation, standards in the salon and personal work area, while also ensuring overall salon upkeep

Project Outreach / Volunteer, Board Member

2014 -2022, Newark NJ

● Coordinated fundraising events while effectively managing a board of 10-12 individuals

● Managed budget coordination and organized teams of 20-50 student volunteers for various events

● Oversaw the management of the social media accounts Education

North Bergen High School / High School Diploma

September 2010 - June 2014, North Bergen, NJ

Parisian Beauty Academy / Cosmetology Certification October 2015- July 2016, Hackensack NJ

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