MIKE WALDEN

720-***-**** Denver, CO - ***** ad39ke@r.postjobfree.com

SUMMARY

W ith a strong focus on customer service, I am experienced, versatile, and results-oriented with proven expertise in risk mitigation, leadership, and crisis management. A collaborative individual, I successfully work with others by sharing knowledge, using effective communication strategies, and fostering a team-oriented cultur,e.

PROFESSIONAL SKILLS

Risk Mitigation

Crisis Management

TIPS and Serve Safe

leadership

Damage Control

WORK EXPERIENCE

FOH manager Feb 2008 – Aug 2023

4 Girls Tavern group

Ensured compliance with all liquor laws and regulations

Developed and implemented customer loyalty programs

Successfully managed FOH operations for a high-volume, upscale restaurant, ensuring customer satisfaction and meeting financial objectives

Ensured the highest level of customer service, resolving customer complaints and issues

Developed and maintained relationships with vendors and suppliers

Balanced cash drawers and made bank deposits

Ensured compliance with health and safety regulations

delivery Feb 2020 – Apr 2021

Door Dash

Driver

Utilized GPS navigation to plan and optimize delivery routes

Followed all traffic laws and regulations when driving

Developed and maintained relationships with customers to ensure satisfaction

Utilized years of excellent customer service to maintain relationships throughout the COVID-19 quarantine

Server Nov 2014 – Jun 2018

LOHI Steak Bar

Maintained a positive attitude and professional demeanor during peak service hours

Developed an in-depth knowledge of menu items and ingredient information to assist customers

Managed wine service, table service, bar duties, stock control, venue cleaning, and all other day-to-day running duties

Worked with POS system to place orders, manage bills, and handle complimentary items

Carried out opening, closing, and shift-change duties to keep restaurant working efficiently and teams ready to meet customer needs

Printed dining checks with total due, collected payment, and completed transactions

Displayed enthusiasm and promoted excellent customer service, increasing referrals and walk-in business

EDUCATION

BS Physics, BS Mathematics: physics Dec 1995

UNM, Albuquerque, NM

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