Case Management High Volume
Resume:
PHYLLIS NISOFF MCMAHAN
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Address
112 Shefford Court
Greer, SC, 29650
Phone
***********@*****.***
www.linkedin.com/in/pnisoff
• Thirty-four years of
administrative, managerial,
executive and legal
experience.
• Excellent interpersonal,
analytical, decision and
problem-solving skills.
• Effective and exceptional
verbal, listening and
communication skills
• Very effective organizational
skills
• Knowledgeable in computer
technology
• Exceptional written
communication skills with
extreme attention to detail
with high level of accuracy.
• Stress and time management
skills, able to multi-task.
• Case Management
Work History
2021-09 -
Current
PARALEGAL
FIERER & BUERLEIN, Remote
• Handle domestic relations litigation from start to finish for 85 cases.
• Managed scheduling of court calendars and
deadlines to maintain smooth flow of firm operations to include coordination of high-volume litigation
calendar and attorney schedule.
• Edited and proofread legal documents to verify
accuracy.
• Communicated with clients, opposing counsel and
court personnel to keep all parties informed on case updates.
• Assisted counsel in preparing answers, providing documentation, and information for discovery
request.
• Prepared legal briefs, motions, and pleadings.
• Liaised with other paralegals and legal staff to complete common tasks on schedule.
• Interviewed clients to obtain information relevant to cases.
• Organize trial exhibits, witness lists and filings.
• Work with clients to prepare discovery and financial affidavits.
• Maintained confidentiality of all sensitive and
confidential issues for all clients.
• Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant
information in firms billing system
2021-04 -
2021-08
PATIENT ACCOUNT ASSOCIATE I Remote Position
PricewaterhouseCoopers, Remote
• Receive and follow up on incoming correspondence and telephone inquiries regarding information for
payment
• Review & correct billing claim edits
• Account reconciliation and work with insurance
companies to clear patient balances and resubmit
claims Reviews expected reimbursement as
compared to actual
• Assists in reviewing/ resolving patient due credit balances
• Receives, review and takes actions for all
communications within business office.
• Posted payments and processed refunds.
• Worked with 100 outside entities to resolve issues with billing, claims and payments daily.
2018-12 -
2020-03
MEDICAL SECRETARY II
GREENVILLE HEALTH SYSTEM, Greenville, SC
• Under direction of Registered Nurse, provided
excellent customer service while providing clerical and administrative services; monitored, ordered, and stocked supplies; and maintained safe work
environment for patients, visitors, and staff.
• Answered 30 patient calls while fielding status calls for registered nurses and doctors/
• Maintained highly stressful desk for telemetry unit.
• Supported office staff and operational requirements with administrative tasks.
• Enhanced office productivity by handling high volume of callers per day.
• Provided administrative work for Nurse Manager,
including patient rounding.
• Maintained confidentiality of all sensitive and
confidential issues for patient care and across
organization.
2014-09 -
2016-11
VOLUNTEER AND FAMILY RELATIONS COORDINATOR
HABITAT FOR HUMANITY, Georgetown, SC
• Ensured individuals and groups of yearly college students were scheduled and coordinated in timely
and professional manner.
• Managed volunteer housing.
• Engaged new and on-going volunteers through
recruitment, scheduling, orientation, coordination, and/or supervision to ensure that each volunteer has productive and rewarding experience; maintain
database with over 300 volunteers Coordinated,
assisted, and implemented safety precautions for
building and performed safety training.
• Assisted with outreach and speaking engagements.
• Coordinated existing programs to recruit homeowner applicants for traditional homeownership opportunities or for expanded housing products such rehab, repair or weather revitalization.
• Conducted applicant orientations and assist families throughout process of completing housing
application.
• Worked with family selection committee to select homeowner families based on established criteria and regulations.
• Built alongside homeowner families as they complete their contract requirements and maintain hours
required to maintain contract requirements.
• Worked with leadership staff and special committees to define volunteer mission and set standards.
• Participated in community outreach events to
promote volunteer opportunities and enlist new
volunteers.
2011-07 -
2014-07
OFFICE MANAGER AND PARALEGAL
SCELP, Georgetown, SC
• Responsible for maintaining and handling all
accounting through QuickBooks, including but not
limited to paying all firm invoices, bills, and payroll
• Paid all monthly and yearly payroll and employer taxes
• Handled all employee insurance benefits
• Attended all board meetings as Secretary to Board, Prepared documents, and financial reports for all
Board meetings
• Extensive experience with Microsoft Office, specifically Publisher
• Calculated and maintained all funds received from donors and maintained donor database; Prepared
letters to donors, made individual calls to donors
• Assisted development, communications, fundraising & billing committees, Coordination between
departments and operating units in resolving day-to- day administrative and operational problems.
• Organize and chaired yearly fundraising event as well as cultivation events throughout year alongside Board Members.
• Managed daily, weekly, and monthly bookkeeping
including Accounts Payable, Accounts Receivable,
credit card, bank reconciliation and handled all
payroll functions, including paying quarterly taxes.
• Assisted in financial budgeting, forecasting, and planning.
2006-01 -
2010-09
LEGAL ASST/COMMERCIAL REAL ESTATE PARALEGAL
CARLTON FIELDS, Atlanta, GA
2004-01 -
2005-12
CONTRACT LEGAL ASSISTANT
MOZLEY, FINLAYSON & LOGGINS, Atlanta, GA
2003-05 -
2004-10
PARALEGAL
JAMES T. JOHNSTON, JR., LLC, Atlanta, GA
Education & Certifications
2014-03 -
2018-12
Associate of Science: Health Science
Horry-Georgetown Technical College - Conway, SC
2016-08 -
2017-01
Certificate: Phlebotomy/NHA
Horry-Georgetown Technical College - Conway, SC
1996-01 -
1997-01
Certificate: Paralegal
National Center For Paralegal Studies - Atlanta, Georgia BLS/CPR, American Heart Association
Certified Life and Health Insurance Producer (GA, SC)
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