Business Analyst Account Manager

John Kutyba

****.******@*****.***

**** ***** *** ** ********: www.linkedin.com/in/john-kutyba-0b95583 Remote Preferred Arlington, TX 76012 Teams: ****.******@*****.*** Willing to travel 25% Home Cell: 281-***-**** Email: ****.******@*****.*** US Citizen Experience

Overview:

Performing tasks/duties of technical business analyst, business analyst, account manager, product owner, project manager, scrum master, trainer, UAT, QA, level 3 support; defining/designing and integrating job bulletin boards, web portals, dashboards, back office, HRIS, ATS, VMS, CRM, LMS, Content Creation packages, POS, WMS, Dynamics365, Navision/Business Central, Salesforce, Paylocity, Blue Marble, Ceridian Dayforce, PeopleSoft, Kronos clocks, PAM, Lawson, AccPac, Quickbooks, IVR, Modellica, Salesforce, Zendesk, Bullhorn, Echosign, Docusign, Daxtra; telecommunication/virtual meeting apps: Teams, WebEx, Zoom, GoToMeeting, Slack; specifying API’s, SOAP/REST, EDI, JSON and XML exports; proficient with Outlook, MSOffice (Excel/PowerPoint); reading SQL, JSP, BO’s, XML, Java, utilizing Jira, Rational, Version One, Project, Trello, Monday.com, Smartsheets, diagraming with Visio and Whimsical, and employing Okta, Microsoft and Google Authenticator apps and other MFA’s Sr VP, Business Analyst

GQR Global Markets – Austin, TX

July 2022 – Present

Reason for Leaving: Contract Goals Achieved Early

• researched, recommended, implemented, deployed VMS, HRIS, Payroll, Automated Credentialing and LMS software replacements; ATS upgrades related to incident, disciplinary, workers compensation and unemployment tracking

• captured diverse department leadership (sales, finance, HR, credentialing) and front-line user needs/desires

• applied 3rd party vendor integrations focused on staffing, scheduling, hourly time sheets, certification checklists, financial and KPI;s, specifying web portal functionalities; vetting, recommending 3rd party service agreements

• documented project progression using Monday.com following waterfall and quasi-agile project management styles

• achieved successful deployments months earlier than company anticipated

• reduced company software expenditures, stabilized tech platform stack, improved data migration and sharing

• enhanced client and user transparency, increasing their participation, building ownership and improving retention

• configuration of VNDLY VMS platform functionality and reporting, familiarity with Symplr, VerityStream Business Analyst/Product Developer

Bond International Software dba Bullhorn - Roswell, GA Part time: November 2018 to Present

Originally Full time: January 2006 to November 2018

• Programmer - Bond Adapt (ATS/CRM/HRIS) coding business objects, proprietary relational database design and SQL database, customized report configurations, UX design, workflow programming and XML, CSV export integrations

• Business Analyst - Writing clear, concise detailed user stories with value-driven client acceptance criteria, KPI metrics to validate client expectations and timely deliverables on forecast estimated budgets

• served 150+ worldwide various size staffing agencies in accounting, healthcare, legal, locums, retail and warehouse

• analyze and develop HRIS solutions with human resource teams, implementation consultants, information services teams, company executives and end users, leading tech liaison with US/UK/India/Philippine teams

• collecting often ambiguous user needs, writing specifications, user stories, DFR’s, SOW’s, technical writings

• orchestrated detailed workflow contingencies, design UX and UI, search and report writing instructions, HRIS gap analysis, detail data migration and training documentation for users, senior management and concierge/support staff

• advocating client needs to senior management, while keeping client expectations grounded, reasonable and informed Implementation Manager

GDS Link – Dallas, TX

November 2019 to July 2022

Promoted from BA after first 6 months

• creating UX augmentation and alterations from base core product, designed UI screens and workflows for desktop application, web application, web portal, dashboards and mobile applications

• custom design/development of risk management modules, 120+ credit and data bureau integrations, evaluations / polls / surveys, other risk management focused applications

• timely delivery/implementation of software solutions to financial institutions, loan processing companies, banks

• tasked with business, product, configuration and report knowledge to keep clients innovative, competitive, profitable

• performed tasks/duties of technical account manager, account manager, product owner for customized clients

• change control scheduling and management, troubleshooting escalated support issues

• setting up and leveraging prototype, freeware and 3rd party software to execute custom solution end results

• managed 14 US and Philippines team members performing client management, software development and QA John Kutyba

****.******@*****.***

Business Analyst

GameStop International – Grapevine, TX

January 2019 to November 2019

Senior Management Change in Direction

• Navision and WMS application enhancements, database design/development

• employ AGILE methodologies (Scrum, XP, Kanban, FDD, DSDM) utilizing SAFe ceremonies and PI planning protocols

• writing user stories as acting Product Owner maintaining Product Backlog for SCRUM sprints, tracking dependencies

• responsible for end-to-end retail store merchandise supplies, POS, procurement, warehousing and shipping systems Business Analyst

U.S. Department of Veteran Affairs, B3/TISTA

January 2018 to January 2019

Contractor

• Writing Pega and Rational user stories capturing automated phone and web service financial applications for all veteran offered benefits including benefits, burial, employment, education, healthcare, housing and disability financial needs

• Performing QA of completed software development to include alternative service/data interactions for disability users

• Focus centered on services transition from legacy states to future state implementation and overall services improvement Other Work Experiences

• Co-Founded LMS company (Wise Interactive Studies Enterprise – 12 years) o product designs - touch screen UX; fingerprint scanning security; SQL database; Dialogic IVR DTMF/voice call flows o designed integrated interactivemultimedia, HTML based content development with randomized pre/post testing o software sales, marketing, accounting/payroll, A/P and A/R, angel investor solicitation

• Training Manager (Westcott Communications – 4 years) o supervised 32 training documentation specialists, processing over 5 million test certification modules o designed and implemented IVR applications for a dozen vertical markets o appeared in government, healthcare, private business training videos and live broadcasts o report writing, department budget preparation and hire/fire responsibilities

• Call Center Floor Manager (International Telecharge Inc. – 4 years) o supervised 37 direct internal and contract developers specializing in call center processing workflow efficiencies o collaborated on computerizing workstation inbound call handling o managed 52 supervisors / 4000 operators - Hire/fire, Performance reviews handling call volumes of 100k/hour

• Consultant – (freelance) – assisting staffing agencies achieve efficiencies through automation, enhanced workflows

• Trainer - develop end user documentation, presentations to senior management, mentoring junior analysts Military Service

United States Air Force

Active: July 1977 to July 1981 Inactive: July 1981 to July 1983 Rank: E-4, Sergeant, Honorable Discharge

Duties: Admin Assistant to Squadron Commander, Forward Air Control administrative support functions Commendations:

• USAF Commendation Medal • Marksmanship Medal

Education

University of Dallas

Irving, Texas

Theology / Religious Studies

No degree

1988-1989

Tarrant County Junior College

Fort Worth, Texas

Business Administration

No degree – AA short 12 math hours

1986-1988

USAF Community College

Austin, Texas

Business Administration

No degree

1978-1979

Training

Business Analyst Competencies - 18.8 hours

Agile Principles - 18.4 hours

Scrum Practices - 12.1 hours

Microsoft Dynamics CRM - 7.5 hours

Force.com (Salesforce) - 7.5 hours

IBM Rational Software Tools - 6.0 hours

SkillSoft classes based on BABOK Guide Version 3

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