Rajeev Kumar

ad39j4@r.postjobfree.com

201-***-****

SUMMARY

PEGA Certified Senior System Architect (CSSA). PEGA Certified System Architect (CSA).

Around 9 years of experience in IT Industry and more than 8 years of experience in Analysis, Design, Development, Deployment and Maintaining of BPM and BRE applications using the PEGA Rules Process Commander (PRPC 6.x/7.x) tool.

Good knowledge about organizational hierarchy and hence involved in requirement gathering along with business analysts to better understand end user requirements and various scenarios.

Expertise in developing and managing Workflows, Class structures design, developing User Interface (UI), creating various Flow actions, Activities, Decision maps and Decision rules.

Excellent understanding of various types of Rules like Product rules, Integration rules and Ruleset management, and associated tools such as export & import tools.

Excellent knowledge on using debugging and performance tools like Clipboard, Tracer, Performance Analyzer (PAL) and System Management Application (SMA).

Understanding of Object-Oriented Principles and Web application architecture.

Extensive understanding and knowledge of Pega Rules Process Commander. s

Experience in designing and developing Business Rules Engine (BRE) and Business Process Management (BPM) applications using PRPC.

Proficient in creating Access Groups, Operators, Rule sets, Rule set versions, Work baskets, Work parties required to develop the application.

Configured and managed Flows, Harnesses, Assignments, Data properties.

Designed and implemented Declarative Rules, Validation Rules.

Used Connectors and Services to integrate PRPC with External Systems.

Exposure on using Correspondence and reporting features in PRPC.

Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and has Exposure in Pega CPM Framework.

TECHNICAL SKILLS

Smart BPM Suite

Pega Rules Process Commander (PRPC) 8.x,7.x, 6.x,

Application/Web Servers

Websphere 6.0., Weblogic

J2EE Technologies

EJB2.0, Servlets, JSP, JDBC2.0, JNDI

Markup Scripting Languages

SOAP, JSP, XML, XSL, HTML, CSS

RDBMS

Oracle 10g/11g, MySQL Server 2008, PostgreSQL, IBM DB2

Business Verticals

Banking, Healthcare, Insurance, Warranty

Operating Systems

Windows 2003/Windows 7/Windows Server 2008/2012R2, UNIX

PROFESSIONAL EXPERIENCE

Morgan Stanley, New York January 2020- Till Date

Role: PEGA Developer

Description: The Supplier Portal for Accessing Risk (SPAR) system provides a workflow-driven approach to assessing the risk associated with engaging in a new service or changing an existing service, with a third-party supplier. The process of assessing risk involves a range of assessments that are conducted at varying aspects of both the supplier and the service. The SPAR system will enable the identification of risks and criticality in a way that is consistent with the firm's risk standards. It will eliminate the issues with ownership and sign-off delays thereby expediting the risk assessment process.

Responsibilities:

Implements the Agile methodology in design and rule development phases using PRPC.

Working with the Product Owner, iteration manager and business architects on velocity planning and prioritizing the user story backlogs for each sprint.

Works as a Release coordinator owning the planning and coordination of all phases and activities involved in the release of system update into the production environment for Prod releases.

Participate in the daily stand-up call to give an update of the daily tasks to scrum master, product owner and to the scrum team.

Worked on PRPC User Interface development – Sections, Harnesses, Flow Actions developing.

Extensively involved in updating and deploying different Rule set versions as required by the

Organization.

Works on the Defects during the SIT (System Integration Testing), QA (Quality Assurance) and UAT (User Acceptance Testing) environments.

Environment: PRPC v8.2, HTML, XML, SQL Connectors, HTTP, SOAP Services, CSS and Java Script, Jira.

United Services Automobile Association (USAA), San Antonio, TX February 2019- January 2020

Role: PEGA Developer

Description: Enterprise Complaints Registry (ECR) is an enterprise application which handles the overall complaints registered/received for United Service Automobile Association (USAA), this is a workflow-based application which is used to track and provide resolution for the complaints received through different Line of Business (LOB’s)

Responsibilities:

Implements the Agile methodology in design and rule development phases using PRPC.

Working with the iteration manager and business architects on velocity planning and prioritize the user story backlogs for each sprint.

Participate in the daily stand-up call to give an update of the daily tasks to scrum master, product owner and to the scrum team.

Worked on PRPC User Interface development – Sections, Harnesses, Flow Actions developing.

Works on the Defects during the SIT (System Integration Testing) and UAT (User Acceptance Testing) environments.

Review BRD (Business Requirement Document) and works with technical leads to perform technical analysis, impact assessment and effort estimation to support strategic, operational and tactical initiatives.

Provide root cause analysis and work around for Production issues.

Environment: PRPC v7.3.1, HTML, XML, SQL Connectors, HTTP, SOAP Services, CSS and Java Script.

Bank Of America, Texas. October 2017- February 2019

Role: PEGA Developer

Description: The EPIC application is initiated to migrate the current CCMS application to pega. The Application will provide capability to handle disputes cases raised by debit card customers. It empowers customer service representatives in gathering all necessary information received from customer and other systems and deciding best possible next action for a dispute case and provides features for fulfillment that includes but not limited to chargeback, rebill, write-off, send correspondence etc. This project intends to build a Pega PRPC based system that provides a portal to customer service representatives supports batch environment, interacts with other systems using SOAP and Rest web services.

Responsibilities:

Working with the iteration manager and business architects on velocity planning and prioritize the user story backlogs for each sprint.

Participate in the daily stand-up call to give an update of the daily tasks to scrum master, product owner and to the scrum team.

Creation of search reports using Report Definition, List view and Summary view rules of PRPC.

Worked on PRPC User Interface development – Sections, Harnesses, Flow Actions developing.

Worked with SOAP connectors to fetch disclosures for new credit card offers.

Involved in Creation of validation rules to implement business logic validation.

Contributed some amount of work in designing application security which involves setting up Operators, Access groups, Access Roles, Application ID, Work groups and SLA rules.

Implemented Connectors and Services to integrate.

Involved in debugging application using PEGA Tracer tool, performance testing using PAL.

Worked intensively on User Interface using Harness, Sections and flow action rules.

Extensively involved in updating and deploying different Rule set versions as required by the

Organization.

Involved in planning and execution of unit, integration, and user acceptance testing.

Fixed major part of defects raised in QA, SIT and defects raised from Business users.

Environment: PRPC v7.1.8, HTML, XML, SQL Connectors, HTTP, SOAP Services, Toad, Java, J2EE, CSS and Java Script.

PNC Bank, Pittsburgh, Pennsylvania June 2016 –September 2017

Role: PEGA Developer

Description: Motive of the project is to build an application which is related to Custom Credit

Card Offers, where to make things better for the end user in the business prospective.

Embedding the massive data related to credit cards like track of transactions, offers selection,

Generating Disclosures etc into the application.

Responsibilities:

Working with the iteration manager and business architects on velocity planning and prioritize the user story backlogs.

Participate in the daily stand-up call to give an update of the daily tasks to manager, product owner and to the team.

Created new case types skimming and joined cases – creating UI components, activities,

decision tables and DB2 updates related.

Attended Status calls with Business, Technical and Infra Structure Teams to discuss and update

project status.

Extensively used Pega Clipboard, Tracer, Logs for debugging of processes developed.

Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Work groups, Work basket and SLA rules.

Successfully delivered the components on time in a Fast-paced environment.

Environment: PRPC v7.1.9, HTML, XML, SQL Connectors, HTTP, SOAP Services, IBM DB2, Java, J2EE, CSS and Java Script.

Wilmington University, DE. January 2015 – November 2015

Role: Research Assistant

Responsibilities:

Developed a web application called online archival library for history department.

Application is used to store retrieve delete and tag archival calendars in Digital form.

Designed and developed using HTML, JavaScript in frontend and Java in Backend.

Canny Technologies, India Jan 2013 – July2014

Project: Customer Enrollment Servicing Portal - CESP

Role: PEGA Developer

Responsibilities:

Involved in enhancement of caller details screens, address change screens and lookups.

Involved in technical discussions related to integration with external applications.

Created Pega Correspondence rules to notify the mass mutual field agents and managers.

Worked on Pega CPM pinup features, interaction driver components.

Extensively used data transforms, activities, decision, Validation rules to perform caller updates, account details etc.

Created File listener components – using Pega activities, flows, flow actions, SLA agents to read file contents, create work objects and start further processing of case using flows.

Participated in defect fixes to address UI changes, Case Updates, Process changes etc.

Performed other project related Pega tasks like Property optimizations, Reports, SLA configurations, access groups, Rule Set creation and maintenance etc.

Extensively used Pega Clipboard and Tracer for debugging of processes developed.

Successfully released the enhancement and critical defect fixes in the Monthly Releases.

Environment: Pega RULES Process Commander V6.1, Oracle 10g, IBM Web Sphere, SOAP UI, SQL Query Analyzer, HP Quality Center.

Education

Master of Science in Information Assurance. August 2014 - May 2016

Wilmington University, DE. GPA 3.6/4.0

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