LISA

CORNETT

ad39j2@r.postjobfree.com

918-***-****

Sapulpa, OK 74066

I have been in nursing for 20 years now. I have done a little of everything from kitchen, laundry, activities, to the office in nursing. I got into the phone business about a year and a half ago and I have been doing all the onboarding for Safelink, TruConnect, Assurance wireless and GenMobile. I onboard in 10 states for 4 companies. I also work with Uhaul in my office, and I am a phone agent. I have a family at home that I see rarely at this time, but I hope to see more of them soon. I am married and have 2 teen aged children. I would love to spend more time with them. I love to help people! I would like to become part of your work family and make this my family as well.

PROFESSIONAL SUMMARY

Safelink Wireless - Onboarding Manager

Tulsa, OK • 08/2022 - Current

WORK HISTORY

Led professional and thorough orientation sessions, introducing new hires to key company information.

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Collaborated with different staff and management to facilitate department-specific onboarding.

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Wrote surveys, course material and handbooks for different onboarding needs.

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Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.

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Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.

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Developed and updated onboarding materials, keeping pace with changes to market place and company.

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Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.

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Trained new hires in technology required to access company systems and complete job tasks.

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Reviewed onboarding processes regularly, identifying and correcting deficiencies.

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• Completed required criminal, credit, or drug tests for new hires. Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.

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Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.

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Put together employee files and collected required digital or physical information to meet requirements.

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Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.

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Worked closely with new hires, answering questions and addressing various concerns during onboarding process.

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Identified and implemented appropriate strategies to increase employee satisfaction and retention.

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Structured compensation and benefits according to market conditions and budget demands.

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• Updated training processes by reviewing existing documentation, SKILLS

• Vital Signs

• Alzheimer's Care

• Dementia Care

• Infection Control Training

• Meal Preparation

• Hospice Care

• Medication Administration

• Microsoft Word

Developmental disabilities

experience

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• Care plans

• Communication skills

• Heavy lifting

• Hoyer Lift

• Personal Assistant Experience

• Medical Records

• Computer Skills

• Client Correspondence

• Disciplinary Procedures

• Administrative Support

• Onboarding New Employees

• Customer Service and Assistance

• Microsoft Excel

• Microsoft Office

• Best Practices and Standards

• Registration Requirements

• Daily Logs

• Personnel Files

• Team Goals

• Employee Orientation

• Client Support

• Recruitment Management

• Maintain Employment Records

Equal Employment Opportunity

(EEO)

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Confidential Records

Management

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• Onboard New Hires

• Mandatory Reporting

In-Person and Telephone

Interviewing

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Penn Foster College

Scottsdale, AZ • 10/2023

High School Diploma

Connors State College

Muskogee, OK • 05/2009

No Degree: General Studies

EDUCATION

Professional Development:

Medical Administrative Assistant

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CERTIFICATIONS

• Certified Nursing Assistant (CNA)

• CPR Certification

• Certified Home Health Aide

• Certified Home Health Aide

• Medical Administrative Assistant

Private party/home owner. - CNA - Certified Nursing Assistant Sapulpa, OK • 11/2019 - Current

In home care DDSD - CNA - Certified Nursing Asst

Tulsa, OK • 11/2017 - 10/2020

Connors State College - Customer Service

Muskogee, OK • 01/2007 - 01/2008

leveraging feedback from associates and working with legal and compliance teams.

Discovered and resolved complex employee issues that affected management and business decisions.

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Coordinated technical training and personal development classes for staff members.

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• Instructed senior leaders on appropriate employee corrective steps.

• Devised hiring and recruitment policies for 100-employee company.

• Recruited top talent to maximize profitability.

Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

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Liaised between multiple business divisions to improve communications.

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• Help with Adl's daily.

• Cook and clean.

• Laundry run errands.

• Companion care

• Took vital signs regularly.

Oversaw and maintained patients' rooms, group living areas, and nurse stations.

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Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

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Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

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Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

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Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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Cared for residents in assisted living facility and delivered high-quality support to meet needs.

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Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

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Supported ambulation and physical therapy needs by conducting planned exercise routines.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

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• I worked in Business Office when I was going to school there.

• Developed lasting relationships with customers, which helped to bring in additional business opportunities.

• Coordinated product shipments with correct freight company. Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.

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Updated customer service database with new information, address changes and contact details.

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Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

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Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

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Interceded between employees during arguments and diffused tense situations.

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Immediately brought critical issues to customer service manager for resolution.

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Developed internal requirements and standards to minimize regulatory risks and liability across programs.

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Organized spaces, materials and catering support for internal and client-focused meetings.

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Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

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Improved office operations by automating client correspondence, record tracking and data communications.

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• Kept high average of performance evaluations.

Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

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Organized meetings for executives and coordinated availability of conference rooms for participants.

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WILLING TO RELOCATE

• Tulsa, OK

• Muskogee, OK

• Wagoner, OK

Contact this candidate