PROFILE

Customer service representative with over 30 years experience providing excellent

services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem- solving skills.

EXPERIENCE

TEAM LEADER, UNITED AIRLINES; HOUSTON, TX — 1986-2020 Assist passengers and agents in boarding and deplaning the aircraft, ensure adherence to standard operating procedures, oversee and ensure a safe work environment, authorize time and attendance exceptions, provide coaching and training to team members, Shop Steward

OWNER/SEAMSTRESS, KIM’S KREATIONS — 2009–2017

Alter customers’ garments and other articles, hem, mend, lengthening, let out seams, create garments for children, design T-shirts, and special occasion garments EDUCATION

BALL STATE UNIVERSITY, MUNCIE, IN — BACHELOR IN FASHION DESIGN/ MERCHANDISING 1979

UNION COMMUNITY COLLEGE - GRAPHIC DESIGN IN PROGRESS SKILLS

Attention to Detail. Active Listening Skills, Improving Customer Experience, Positive Attitude, Time Management, Interpersonal Skills, Organizational Skills, Microsoft Office Skills, Mac OS X Skills

REFERENCES

Upon Request

1234 Main Street Anytown, State ZIP 123-***-**** www.example.com KIM KAREN HALL