Teresa Furman

Reliable, hard working, open to learning new things. I can work easily in a group or on my own. I always look for ways to improve with my own work and if asked on others. I am a team player

Wisconsin Rapids, WI 54495

ad39ir@r.postjobfree.com

+1-715-***-****

My belief I learned on the streets of Chicago at the auditorium, I was walking up to go inside however and elderly man asked if I could spare a cup of coffee or a drink. I ran it in my mind and then my upbringing and most of all, taking a chance! I gave the guy my coffee and gave him 20 bucks and sat with him for a little while, turned out he was an old right guy that was going through alzhimers. His daughter walked up to us and she apologized to me several times, she told be he use to be a professor and left it at that

Authorized to work in the US for any employer

Work Experience

Patient Access Representative

Aspirus Riverview Hospital - Wisconsin Rapids, WI

April 2021 to Present

Answer phones in a timely manner

Verify patient information

Schedule appointments specific to what the patient needs Provide appropriate and compassionate customer service Make sure all demographics are accurate and up to date Central Appointment Coordinator

Marshfield Clinic

December 2020 to Present

JOB SUMMARY The Appointment Coordinator serves as an initial contact for patients and customers, in- person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems' customer service standards. The Appointment Coordinator assesses needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer's needs and Clinic policy. Operates computer and phone system to appropriately and accurately schedule, change, cancel, coordinate, and confirm appointments including ancillary tests and procedures for patients and customers. Screens all incoming phone calls to the department and determines disposition. Schedules and instructs patients on preparations for tests and procedures. Sends letters with appropriate forms, questionnaires, and instructions to patients to educate or receive feedback about their appointment and or procedures. Receives, processes, and files letters and forms from patients and referral sources. Verifies and updates patients' insurance and demographic information. Maintains and updates provider schedules. Operates a fax machine, photocopier and/or printer effectively to communicate patient information. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. Performs receptionist duties.

Front Office Coordinator

Central Wisconsin Counseling Associates

November 2019 to September 2020

• Answered a high volume of calls daily. Took detailed messages and documented all calls in client's file. Identified client in distress and directed call to therapist or crisis line.

• Scheduled a multitude of appointments for therapists always mindful of their schedule and work hours.

• Faxed, mailed, scanned and shipped documents daily.

• Excel and Word proficient

• Follow state and federal guidelines for PHI

• Insurance billing, understanding of CPT codes and modifiers. Knowing different billing codes and modifiers for masters, bachelor and psychotherapist degrees. Verified insurance coverage for each client. Billed for WCCS, all major insurance companies, state insurance and EAP's. Billed MSTC. Tracked payments from insurance companies online or called. Checked EOB's. Verified insurance coverage for testing for ADD, ADHD and all other testing.

• Collected payments from insurance companies and clients. Set up payment plans.

• Data entry such as entering new clients into our system. Taking clients information always mindful of being discrete. Entered all pertinent information into system paying attention to details.

• Release of information following office, state and federal guidelines. Attention to details for signatures and dates.

• Sent statements in mail monthly creating invoices for dates of service.

• Kept detailed records of current clients, past clients and new clients.

• Screened clients daily before appointments in office for COVID19. Took temperatures asked health questions per office guidelines.

Marshfield Clinic Release of Information Medical Records Ciox -RemX Staffing Temporary Position

• Customer service representative

• Take calls from patients and facilities to order medical records

• Follow state and federal guidelines when releasing PHI

• Work with Rightfax, Healthsource, CMR, CMD, and several other programs

• Carefully review medical records in compliance with ROI policy and procedures

• Process orders, write correspondence letters

• Data entry

• Attend manager meetings to advise managers on how our customer service is as the primary customer service rep answering many of the phone calls.

• Ability to answer a large call volume and write up orders in a timely manner

• Compliant with time sensitive record orders

Pharmacy Technician

Shopko Pharmacy

2018 to 2018

• Filled and reviewed prescriptions for accuracy and verified insurance coverage

• Followed HIPPA guidelines with all customers

• Received verbal praise from peers and managers for great teamwork

• Preformed new patience data entry

• Reviewed and confirmed all current patient private health care information for accuracy Certified Nurse Assistant

CPR

2008 to 2016

• Reviewed and documented all resident chart status, informed families of status of patient

• Assisted residents with full personal care/mobility needs

• Performed household duties to keep a clean environment

• CBRF trained to dispense medications to residents

• CPR, First Aid and emergency medical tech trained.

• Encouraged residents to participate in activates to socialize Education

GED in Business Administration

Mid State Technical College

Skills

• Accomplished Customer Service professional experienced in providing services to a set of diverse customers with solid listening and communication skills. Strong interpersonal skills and creative problem solver. Hard-working and committed to results. AREAS OF EXPERIENCE

Working knowledge of multiple software and computer programs including Windows, NT Workstation, Microsoft Word, Microsoft Outlook/Excel/Power point/Access, Web-based applications

• EMT Experience

• CPT Coding

• Medical Billing

• Pharmacy Technician Experience

• Medical Records

• Hospital Experience (10+ years)

• Insurance Verification

• Office Administration

• Medical Coding

• Medical Scheduling

• Medical Office Experience

• Patient Care

• Triage

• Transcription

• EMR Systems

• ICD-9

• ICD-10

• Communication skills

• Customer service

• Computer skills

• Documentation review

• Computer literacy

• Data entry

• English

Certifications and Licenses

AED Certification

CPR Certification

CNA

Pharmacy Technician License

State Tested Nursing Assistant

BLS Certification

Additional Information

I am currently going to school for Medical Billing and Coding

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