Melanie Hunter

Jacksonville, FL *****

ad39if@r.postjobfree.com

+1-843-***-****

Authorized to work in the US for any employer

Work Experience

TRID Review Specialist

Triad Financial Services - Jacksonville, FL

November 2022 to Present

Temporary job after layoff. I am responsible for balancing and providing correct findings on the initial LE versus the final CD. If there are any variances, my duties are to report the findings with proper documentation.

Remote- Senior Loan Funder/Closer

CMG Financial - Jacksonville, FL

June 2016 to Present

Fund loans in the pipeline once they have met all of the document criteria. Receive the loan, scrub for any missing fees or discrepancies if any I fix then send the wire breakdown. I fund on a average 350 loans per month clear all open conditions once documents has been returned. Review closing disclosure to make sure all fees match the funding breakdown. Employee Loan funder

West Coast funder

Loan Closer

AIO Loan Funder

Funder

CMG Home loans - Jacksonville, FL

April 2023 to February 2024

Lay off

Customer Service Representative II

BB&T - Jacksonville, FL

September 2015 to June 2016

In bound and out bound Center

• Answer inquiries from and provide support to Branch offices, other Mortgage Loan Administration personnel, attorneys and customers regarding mortgage loan instructions and documentation.

• Prepare accurate general ledger debit tickets for each proceeds check using the correct account number for marketable, unmarketable, Adjustable Rate Mortgage (ARM), and convertible ARM loans.

• Provide Federal Truth-in-Lending information accurately in order to comply with all Federal Regulations

• Input loan proceeds information on the mortgage loan servicing system for proper control of closing funds.

• Identify, analyze and resolve problems independently and accurately.

• Make recommendations

Customer Service Representative

Digital Risk (US Bank) - Jacksonville, FL

June 2015 to September 2015

Provide an initial timely customer response to incoming calls related to the customer needs. Customer service and quality.

HUD Review Specialist, closerII and Funder

PNC Bank - Jacksonville, FL

March 2015 to September 2015

Loan Funder and review Specialist

Apple Chat Specialist

Apple - Jacksonville, FL

August 2014 to September 2015

My responsibilities included answering questions anyone may have had on an Apple product. I would research the issue and then relay my findings via chat. I was responsible for knowing information on Apple products, so that I could assist customers with issues. Customer Service Representative

Citi - Jacksonville, FL

August 2012 to January 2015

Inbound Card Services

• Inbound calls regarding credit card issues.

• Assisting customers with travel alerts, late payments and balance transfers.

• Adding Authorized Users.

• High profiled credit card issues.

Claims Associate

Blue Cross Blue Shield

January 2008 to December 2012

February 2008 to June 2010

Essential duties were to process medical claims for military beneficiaries. I was responsible for adding the correct codes payee codes and denials.

Customer Service Representative loss draft

Assurant - Florence, SC

July 2006 to June 2008

• Performs basic data entry and general research of data within the department systems necessary to update and maintain account information. Supports customer requests for special billing services.

• Analyzes exceptions, reviews correspondence for follow-up and routes unresolved items to the appropriate departments.

• Verifies data entry of account information in multiple systems. Clears and matches account information. Education

High school diploma

Skills

• Microsoft Outlook (10+ years)

• Communication skills

• Microsoft Excel

• Banking

• Microsoft Word (10+ years)

• Fair Housing regulations

• Workday (2 years)

• Live chat

• Customer service

• Workday

• Live chat

• Microsoft Access

• Windows

• Accounting

• IDS

• Research

• Mortgage servicing

• Data center experience

• SharePoint

• General ledger accounting

• Call center (6 years)

• General ledger reconciliation

Certifications and Licenses

Driver's License

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