Customer Service Production Management

SILVIA YABER

***** ****** **** *******, **. ***** (C) 407-***-**** (E) **********@*****.***

Objective

Dedicated customer service production manager with 25+ years of experience in managing total overall operations in production. Lead by example and ensure the execution of all safety, security, quality and company operations and policies. Earned a reputation for expertise in complex troubleshooting and problem resolution. Looking to join a company which will allow me to develop the skills and grow professionally within a competitive market.

Experience

UNEMPLOYED- Seeking Employment Nov 2023-Current

• Lay-Off, actively seeking work

PARADIES & COMPANY LLC- General Manager Aug 2023-Nov 2023

• Total Operations & production Management 40+

Vendor/B2B & Consumer relations

• People Development-Hiring; Retention; Training; Coaching; Termination Cost- Reduction Strategies; Inventory Management & Risk

UNEMPLOYED- Seeking Employment July 2023- Aug 2023

• Entire Company Lay-Off, actively sought out work VERO BUILDING SUPPLIES- Production Panel Assembly Supervisor Feb 2023-July 2023

• Total Operations & production Management 20+

• People Development-Hiring; Retention; Training; Coaching; Termination Vendor/B2B & Consumer relations

TEMPER SEALY INTERNATIONAL- Production Supervisor Sept 2020- Feb 2023

• Total Operations & Unionized Setting Production Management 60+ Staff

• Top Production Mgr.-Increase probability revenues by 200+%

• Increase total operations 200+% and exceed all sales targets despite increased competition

• Initiated; Organized & Trained a 2nd shift, including Management & Staff

• Complaint Handling & Resolution; Loss Prevention-Shrink under 2%; Quality Assurance 100%

• Unionized People Development-Hiring; Retention; Training; Coaching; Team Building; Termination

• Cost-Reduction Strategies; Inventory Management & Risk Control

• Web based Systems- ADP- (Payroll & Labor hours 120%); Excel; Manbase; AX Dynamics

UNEMPLOYED- Seeking Employment May 2020- Sept 2020

• Lay-Off, Due to COVID-19, actively sought out work SPICE WORLD INC- Plant Production Supervisor March 2017-May 2020

• Total Operations & Production Management 190+ Staff Top Production Mgr.-Increase probability revenues by 95%

• Client/Sales Preeminent Customer Service Quality Assurance 98%

• OSHA & Safety Certified 20-702****** Loss

Prevention-Shrink under 1%

• Increase total operations 90% and exceed all sales targets despite increased competition

• Team Building & Staff Retention Complaint

Handling & Resolution

• Vendor/Staff Agency Relations Cost-

Reduction Strategies Inventory Management

• People Development-Hiring; Retention; Training; Coaching; Termination Web based Systems- Bose novia; Excel; Oracle; Paylocity; CMMS/CRM

• Machine Operator of all production Systems- Intel Krones I Allen Bradley PLC Systems; Panel Labeler Touch Screen

Version: From Zen on V.6.20

SHERWIN WILLIAMS- Production Blending Representative June 2016-March 2017

• Maintain Quantity and Quality of production De-

palletizer and Denestor

• Unloading and loading trucks Bundler

machine

• Labeler OSHA &

Safety Certified- 20-702******

LOUIS DREYFUS CITRUS- Production Relief Machine Operator June 2013-June 2016

• Maintain Quantity and Quality of production Assurance 99% Preeminent Client Customer Service

• People Development including Training & Coaching Blend ingredients according to batch ticket and schedule CUTRALE CITRUS INC- Production Relief Machine Operator June 2012-June 2013

• Maintain Quantity and Quality of production Assurance 96% Preeminent Client Customer Service

• People Development including Training & Coaching TAYLOR FARMS INC- Production Relief Machine Operator July 2011-June 2012

• Maintain Quantity and Quality of production Assurance 96% Preeminent Client Customer Service

• People Development including Training & Coaching Vertical Form Fill Seal (VFFS) Hyssen Ultima SV

NIAGRA BOTTLING LLC- Production Relief Machine Operator August 2008-July 2011 Maintain Quantity and Quality of production Assurance 96% Preeminent Client Customer Service

• People Development including Training & Coaching Vertical Form Fill Seal (VFFS) Hyssen Ultima SV

• Krones I Panel Labeler Touch Screen Version: From Zen on V.6.20; Krones Blow Mold; Sidel Cap Feed Unit

Education

1973-Current Bilingual Fluent English/Spanish

1987-1991 Doctor Philips High School High School Diploma 2004-2004 Mid Florida Technical College Forklift Certification 2017-2020 OSHA & Safety Certified 20-702******

References

• Available Upon Request

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