Elsie Ozika

EMPOWERING AGILE TRANSFORMATION: A journey of leadership and

collaboration

Massachusetts, 01960 978-***-**** ad39i7@r.postjobfree.com www.linkedin.com/in/elsie- ozika www.facebook.com/elsie.doo

PROFESSIONAL SUMMARY

Experienced and dedicated Scrum Master, Agile Coach, Mentor, and Facilitator, renowned for an exemplary six-year journey driving impactful Agile transformations and cultivating an environment of perpetual enhancement within multifaceted cross-functional teams. A fervent champion of Agile principles and methodologies, possessing an innate ability to ignite teams' drive to surpass benchmarks, resulting in the delivery of top-tier products and the optimization of their potential. Profoundly adept in communication and facilitation, fostering robust teamwork and forging profound connections with stakeholders. An unwavering commitment to seamless project execution and the ultimate contentment of clients. Proficiency in deploying astute strategies harnessed from a rich background in program management, bolstering governmental and organizational endeavors.

ACCOMPLISHMENTS

Cycle Time Reduction: Achieved a 25% reduction in average cycle time by implementing process improvements and optimizing team workflows. Velocity Improvement: Increased team velocity by 30% through continuous process refinement and cross-training team members.

Quality Metrics: Reduced defects by 20% by implementing rigorous quality checks and enhancing testing processes.

Backlog Health: Maintained a backlog with an average priority score of 90%, ensuring that the team focused on high-value tasks.

Sprint Commitment Accuracy: Improved sprint commitment accuracy to 95% by enhancing task estimation practices and considering team capacity constraints. Predictable Delivery: Achieved 98% on-time delivery of sprint goals, ensuring predictability in project execution.

Stakeholder Satisfaction: Secured a 90% stakeholder satisfaction rating through regular feedback surveys and addressing concerns promptly. Team Morale: Increased team satisfaction by 15% through employee engagement initiatives and fostering a positive work environment.

Scrum Team Stability: Maintained a stable Scrum team with a 95% retention rate, reducing turnover and preserving team knowledge.

SKILLS

Agile Methodologies: Scrum, Kanban, Lean

Agile Transformation & Adoption

Stakeholder Management

Continuous Improvement & Retrospectives

Facilitation & Workshop Design

Team Building & Leadership

Emotional intelligence

Conflict Resolution & Problem Solving

Agile Metrics & Reporting

JIRA/Confluence

WORK HISTORY

Sr Scrum Master, 02/2019 - Current

LPX CONSULTING – Massachusetts

Facilitating Agile Practices: Guiding and coaching cross-functional teams on Agile principles, practices, and ceremonies. Facilitating Daily Scrum meetings, Sprint Planning, Sprint Reviews, and Sprint Retrospectives to ensure efficient and effective collaboration. Team Empowerment: Empowering teams to be self-organizing and cross-functional. Encouraging autonomy and accountability within team to deliver high-quality products. Agile Coaching: Providing ongoing coaching to team members, product owners, and stakeholders to improve Agile understanding and adoption. Assisting in refining product backlogs and ensuring delivery of valuable increments. Removing Impediments: Identifying and removing obstacles that hinder team progress. Collaborating with stakeholders to address issues and create conducive work environment. Performance Metrics: Establishing and tracking key performance metrics to measure team performance, identifying areas for improvement, and promoting data-driven decision-making. Continuous Improvement: Fostering a culture of continuous improvement within team and organization. Encouraging experimentation, learning, and adaptation. Stakeholder Management: Collaborating with product owners and business stakeholders to align priorities, manage expectations, and ensure delivery of customer value. Improvement Manager/Scrum Master, 04/2017 - 01/2019 KeyTech Solutions – Dallas, TX

Process Analysis and Evaluation: Analyzed existing processes and workflows across various departments to identify inefficiencies, bottlenecks, and areas for improvement. Data Collection and Analysis: Gathering and analyzing data related to key performance indicators (KPIs), process metrics, and other relevant data points to make data-driven improvement recommendations.

Root Cause Analysis: Conducting root cause analysis to understand underlying issues behind problems and challenges in processes.

Change Management: Planning and executing change management initiatives to ensure smooth implementation of process improvements and manage resistance from stakeholders. Training and Education: Providing training and education to employees on continuous improvement concepts, tools, and methodologies.

Team Facilitation: Facilitating workshops, retrospectives, and other team events to promote open communication, collective problem-solving, and team bonding. Conflict Resolution: Addressing conflicts within team and facilitating constructive discussions to reach resolution and maintain positive team dynamic. Knowledge Sharing: Promoting knowledge sharing and best practices among team members to enhance their skills and expertise.

Agile Tools and Practices: Introducing and implementing Agile tools and best practices to enhance team productivity and transparency.

Stakeholder Communication: Ensuring transparent and effective communication with stakeholders regarding project progress, risks, and achievements. Mentorship: Providing mentorship and support to team members to build their capabilities and confidence.

EDUCATION/CERTIFICATIONS

Bachelor of Social Sciences: BSc Sociology, University of Abuja - Nigeria PSM1: Agile Practitioner, Scrum.org

Leadership & Management in Global Health: Organizational Leadership, University of Washington – Seattle, WA

Project Management in Global Health: Project Management, University of Washington - Seattle, WA

VOLUNTEERISM

Pathways for Children – 11/2022 - current

Parents Policy Council

Parent Committee

Toilet Kulture Initiative (TKI) – 07/2018 – current

Board member

Programs Co-ordination and Management

Orient Models – 08/2020-07/2022

Mentorship

Mentorship sessions with pageantry contestants on using platforms to meet SDGs Alliance Group – 08/2016-2018

Facilitation

Empowering innovators and entrepreneurs

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