Benjamin S Lansdell

229-***-****

**** ********** ***

Valdosta, Ga. 31605

ad39i6@r.postjobfree.com

WORK EXPERIENCE

Firestone Complete Auto Care Manager of Tire Sales

Valdosta Georgia - April 2022 to August 2023

• Management of tire and parts inventory.

• Meet monthly sales forcast.

• Support technichians needs.

• Track and maintain customer satifaction.

New and Used Car Sales Manager

Nashville Ford - Nashville, Ga - August 2021 to March 2022

• Inventory Management New and Used cars.

• Maximize Gross profit with a average of 5300.00 per unit.

• Train coach and support sales team.

• Create solid forecast on monthly and annual basis.

• Create and maintain a solid simple sales process.

Used Car Director

Jim Tidwell Ford - Kennesaw, Ga - October 2015 to March 2018

•Inventory management, training, customer satisfaction and maximize profits.

•Increased Gross Profit 300.00 per car and maintained a 90 day turn.

Manage a team of 25 plus sales associate.

•Build a quality professional sales team.

•Consistently met and exceeded new and used sales forecast.

General Sales Manager

Heyward Allen Toyota - Athens, GA - September 2012 to July 2015

•Created the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.

•Hired and monitored the performance of the department managers, held weekly sales meetings and conducted sales training.

•Met with sales managers to plan and implement objectives for achieving sales and gross profits.

•Oversaw standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.

•Coordinated the appropriate supply of new and used vehicles and ordered/acquired vehicle inventory accordingly.

•Met monthly with the dealership's GM to review forecasts and profits for each department.

•Worked directly with the GM to make recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.

•Addressed customer complaints, ensured a high level of customer satisfaction was obtained.

•Audited all trade-in vehicle appraisals.

•Issued all demonstration vehicles and ensured appropriate dealership records were maintained.

•Beat SET sales objectives 10 out of 12 months, and increased gross profit by $400 per car.

Lead Sales Manager

Honda of Conyers - Conyers, GA - 2011 to 2012

•Experienced 40% growth in gross profits within 30 days.

•Trained and led sales staff of 15 people and drove growth to achieve 120% of forecast.

Lead Sales Manager

Nalley Infiniti of Decatur - Decatur, GA - 2011 to 2011

•Improved the store from 12th to 2nd in the district within one month of hire.

•Experienced 40% growth in gross profits within 30 days, compared to the same month in prior year.

•Trained and led sales staff of 13 people and drove growth to achieve 110% of forecast.

General Sales Manager

Toyota of Gastonia - Gastonia, NC - 2004 to 2010

•Hired as a sales manager and promoted to GSM.

•Hired, trained, supervised, coached, and monitored the performance of new and used vehicle department managers.

•Prepared annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits.

•Held motivational meetings with new and used sales managers to ensure that the dealerships policies, procedures, and sales systems were understood.

•Partnered with General Manager to determine the appropriate days' supply for new and used vehicles, while maintaining vehicle inventory.

•Maintained a balanced vehicle inventory of over $11M and addressed inventory moves at the 45 and 90-day marks for both used and new cars.

•Ensured that new vehicle delivery quality met Toyota standards (VDQ).

•Ensured demonstrator's conditions were checked regularly and appropriate dealership records were maintained.

•Recommended short and long-term advertising, sales promotions, staffing needs, lease promotions, compensation plans, customer complaints, salespersons' evaluations, and car rentals.

•Conducted daily sales meetings with staff of 20 sales representatives.

•Monitored programs to maintain high customer satisfaction (CSI) scores.

•Created a loyal customer base and provided amenities that made for outstanding customer service.

•Created and implemented an innovative corporate discount program with the dealership and Wachovia Bank which immediately boosted sales.

Sales Manager

Toyota West and Finish Line Ford - Statesville, NC - 2004 to 2004

•Assisted two dealerships with import and domestic management that propelled profits.

•Created innovative weekly and monthly advertising programs in print, on television, and on the company website that boosted sales and CSI levels.

Lead Desk Manager

Scott Clark's Toyota City - Charlotte, NC - 2001 to 2003

•Outperformed unit sales and profits compared to other stores in Southeast Toyota via creative advertising, expense control, budgeting, promotions, and employee incentives.

•Created and implemented an innovative corporate discount program with the dealership and Wachovia Bank which immediately boosted sales.

•Team member that helped the dealership earn the coveted president's Award, three years in a row.

General Sales Manager

Dick Keffer Pontiac, GMC, Suzuki, Volkswagen - Charlotte, NC - 2000 to 2001

•Controlled all front-end dealership operations including the New and Used Car Departments, and the Primary and Secondary Finance Departments. Created innovative business plan to revitalize sales and operations.

•Wholesaled old-aged inventories, significantly reduced wholesale loss, and purchased new inventories.

•Developed sales staff's negotiating skills and trained each member to be committed to increasing CSI levels.

General Sales Manager

Toyota of Roswell - Roswell, GA - 1994 to 2000

Promoted from Used Car Manager to General Sales Manager and drove the dealership to achieve record sales, growth, and profits, making it the fastest growing Toyota dealership in Southeast Toyota in 1997. At the same time, customer service index scores hit the highest level in dealership history.

EDUCATION

Bachelor of Arts in Business Administration

Valdosta State University

ADDITIONAL INFORMATION

Dynamic, results-oriented sales management and business leader with extensive experience in substantial sales and profit growth, while managing teams achieve record-setting sales numbers. Strategic thinker with the proven ability to initiate creative marketing and sales incentive programs delivering immediate results. Expertise in revitalizing organizational performance via cutting-edge strategic planning and business development programs. Problem solver who focuses on resolving client needs and creating win-win situations. A dynamic communicator and inspirational leader who drives an organization-wide culture of success. Delivers superb training to ensure employees consistently exceed expectations.

AREAS OF EXPERTISE

Strategic & Business Planning ● Retail Management ● Market Analysis ● Process Improvement ● Profit & Loss Management ● Marketing Initiatives ● Goal Setting ● Incentive Programs ● Inventory Management ● Sales and Employee Development ● Distributor Relations ● Customer Service ● Relationship Development ● Team Leader

TECHNICAL SUMMARY

Software: Microsoft Office Suite, Reynolds & Reynolds, ADP, SET DealerDaily and DealerTrack, ADDS, Car-

Net, Dial System, Lease Profit, Lease, E-Leads

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