IT Asset Management
Resume:
Lamane C. Williams
Mobile: 571-***-**** * Email: ad39hs@r.postjobfree.com
Technical Analyst IT Asset Management Software Procurement Specialist
Proven Track Record in Information Technology, Computer Systems, and Networking
QUALIFICATION HIGHLIGHTS
Performance Monitoring/Optimization
Systems Integration and Data Migration
Strong Problem-Solving Abilities
Hardware Installation and Configuration
Customer Relationship Management
Diagnosis, Troubleshooting, and Repair
Systems Administration
PROFESSIONAL EXPERIENCE
Department of Homeland Security (DHS) – (Contractor)-CACI International Inc.
12021 Sunset Hills Rd. Reston, Virginia 20190
September 2022 – Present
Program Analyst/IT Asset Lifecycle Manager
Special Duties:
Assist in the development and implementation of the IT Asset lifecycle process at (DHS).
Support the IT Assets full lifecycle including procurement, delivery, staging, asset tracking, asset deployment, and asset disposal.
Maintain IT Asset Management utilizing ServiceNow Management System.
XA Systems
1765 Greensboro Station Pl. Suite 900. McLean, Virginia 22102
January 31, 2022 – September 2022
IT Asset Management Analyst
Specific Duties:
Manage IT Hardware processes, strategies, and technologies supporting United States Department of Health and Human Services.
Support the IT Assets full lifecycle including delivery, staging, asset tracking, asset deployment, license management, and asset disposal.
Maintain IT Asset Management utilizing ServiceNow Management System.
Learning Tree, International
13650 Dulles Technology Dr. #175. Herndon, Virginia 20171
September 23, 2019 – January 24, 2022
Service Desk Technician
Specific Duties:
Troubleshoot IT problems via Deskside and Remotely for end-users of PCs, laptops, by identifying issues and analyzing them.
Receive trouble tickets raised by users through eR ticket system, as they are the single point-of-contact for the organization.
Install, assess, troubleshoot, maintain, and upgrade computers and equipment of different types, including copiers, printers, and scanners.
Maintain IT equipment asset management and use Active Directory to maintain end users accounts.
Department of Defense (DOD) - (Contractor) - Sektor Solutions, Inc.
2011 Crystal Dr. Arlington, Virginia 22202
October 11, 2018 - November 30, 2018
IT Support
Specific Duties:
Assist the office logistics manager, provide day-to-day IT Support for all audio/visual, telephone, computer hardware/software and other IT related equipment.
Set up workstations with computers and necessary peripheral devices.
Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality.
Install and configure appropriate software and functions according to specifications.
Ensure security and privacy of networks and computer systems IAW DoD Regulations (Unclassified)
Provide orientation and guidance to end users on how to operate new software and computer equipment.
Organize and schedule upgrades and maintenance without deterring others from completing their work.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of IT equipment repairs and status of maintenance schedules.
Access Control/Visitor Escort / Mailroom support.
Department Homeland Security - (Contractor) - AVER, LLC
3985 Prince Wiliam Pkwy. Woodbridge, Virginia 22192
March 2018- October 9, 2018
Software Asset Management Analyst (Interim Lead)
Specific Duties:
Fulfillment and provisioning of IT hardware, software, for associated services to USCIS end users.
Software Asset Management assistance to the OIT Strategic Vendor and Management (SVM) Branch.
Technical and administrative assistance to assure the assets, products and services purchased and installed conform to service level agreements, contract specifications, agreed upon schedule and the expected level of quantity and quality.
Support to the SVM Branch Chief, SVM program analysts, Contracting Officer Representatives (COR), USCIS end users, internal OIT oversight and tracking support and Software Asset Management subject matter experts.
Support services ranging from user assistance, software installation, purchases, renewals, removals, entitlement and proof of purchase tracking, network scan reconciliation, download assistance, procurement package documentation, updating USCIS tools, oversight and reporting and software asset management (review, process, and track the increase in all software, licensing and maintenance requests from initial submission to delivery).
Oversee a team of 4 Software Asset Management Analyst and directly report to Federal Government Lead.
Pepco - (Contractor) - Modis, Inc.
1150 17TH St. NW. #401, Washington, DC 20036
(301) 369- 0040
March 2015- January 2018
IT Security/System Administrator
Specific Duties
Troubleshoot problems reported by users.
Maintain network and system security.
Analyze and identify user needs.
Monitor network to ensure security and availability to specific users.
Maintain integrity of the network by granting authorized user access on network folders.
Assign configuration of authentication and authorization of directory services.
Administer user accounts in Active Directory, create RSA keyfob and VPN accounts.
Department of Justice - (Contractor) - ManTech, Int.
2250 Corporate Park Dr. Herndon, Virginia 20171
August 2014 - September 2014
Help Desk Coordinator 4
Specific Duties
Deliver and set up Computer Hardware peripheral at end users’ desk.
Assist with maintaining of IT inventory on Excel Spreadsheet
Coordinate activities in support of user training and assistance requests for all programs.
Monitor and assisted efforts periodically and provides assessment reports to management on status and recommendations for improvements.
Assist users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
Train users in learning new company-provided applications and assist in problem solving for applications issues.
Maintain records, logs, and reports of assistance.
Maintain network and PC preventive maintenance logging efforts to ensure network and data integrity.
General Services Administration - (Contractor) - Catapult Technology, LTD
11 Canal Center Plaza #2, Alexandria, Virginia 22314
April 2007 - December 2013
Sr. IT Operations Engineer
Specific Duties
Create and Manage 3000 Active Directory accounts for General Service Administration
Manage technical projects in network security and helpdesk administration.
Maintain network security for VPN network accounts.
Configure and Install Information Technology hardware and software.
Resolve troubleshooting tickets using the Unicenter (CA) Service Desk ticketing system.
Configure and resolve Blackberry and Smartphone devices Issues.
EDUCATION
Business Administration, Bachelor of Science - Strayer University 2010
1133 15th St. NW. Washington, DC 20005 (202) 408 - 2400
Cyber Security Career Studies Certificate 2016 -Northern Virginia Community College
5000 Dawes Ave. Alexandria, Virginia 22311. (703) 323 - 3000
Master’s degree in cyber security, Strayer University 2022
2730 Eisenhower Ave. Alexandria, Virginia 22314 (703) 329 – 9100
Security + Certification
ITIL 4 Foundation Certification
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