Customer Service/CNA

Michelle Polyviou

*** ******** ****

Williamsburg, VA 23185

Ph: 704-***-****

Email: ********************@*****.***

Profile

Friendly, upbeat and reliable professional seeking a position with a growth oriented organization where my skills can be utilized to expand my career. Work Experience

January 2022-April 2022: Riverside Doctors Hospital - OR Support Tech (GI Unit)

• Reviewed operating room schedules to determine the daily needs of the unit

• Maintained specialized equipment during surgical procedures in operating room

• Cleaned and disinfected exam areas and equipment after procedures September 2021-November 2021: ACI Federal - Talent Recruiter

• Advertised job openings and review resumes

• Finding and screening applicants for open positions

• Developed and updated job specifications

• Acted as a key advisor to management to ensure recruitment strategy was aligned with business needs

March 2019-July 2020: Diamond Resorts International - In House Concierge

• Greeted guests and property owners to the resort and provided them with brief information about the resort, activities, services and the surrounding area

• Explained features and benefits of timeshare ownership

• Educated clients on their current ownership

March 2018-January 2019: Wyndham Resorts - In House Concierge

• Generated tours by engaging with owners and guests staying on the property

• Serviced guests by providing real time stay requests by phone and in person communications

• Performed check-in duties for existing owners and/or new guests

• Provided resort updates to existing owners as well as sales presentations August 2015-November 2017: Holiday Inn Club Vacations - Sales Support

• Ensured “World Class” guest satisfaction at all times for external and internal owners and guests

• Maintained professionalism with sales staff, team members and prospective purchasers

• Executed and sold for the designated sales and marketing teams

• Generated profit by soliciting guests to purchase local theme park and theater vouchers August 2012-May 2013: Exposure Promo - Customer Service Representative

• Assisted with product marketing and sales to coordinate order processing and fulfillment

• Developed innovative strategies to recruit and retain clientele

• Ensured adherence with quality control standards

• Upheld workplace safety initiatives and worked collaboratively to excess sales goals

• Earned customer satisfaction by building rapport, problem solving, active listening and assimilating needs and expectations

Prior Related Experience

1991-1994: Shearson Smith Barney, New York, NY – Brokers Assistant 1984-1987: Williamsburg Hilton, Williamsburg, VA – Front Desk Representative Education

2021: Virginia Nurse Aide NNAAP Certification - Certified Nursing Assistant 2011: Dental Assistant Academy of Charlotte, NC - Certified Dental Assistant, Certified Radiographer

1980-1982: Albertus Magnus College, New Haven, CT - General Studies 1977-1980: The Convent of The Sacred Heart, Greenwich, CT - High School Diploma

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