CEAZIA REDDING

Cleveland, OH *****

330-***-****

ad39hd@r.postjobfree.com

Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Web technologies and services

Individual returns preparation

Data gathering

Lead development

Performance standards and analysis

Training & Development

Planning & Reporting

Customer service-oriented

Program evaluation

Quantitative skills

Experience in leadership

Basic math

Computer skills

Analytical

Communication

Team management

Data management

Item Ticketing and Pricing

Returns and Exchanges

Engaging with Diverse Customers

04/2023 to Current

D. P. DOUGH

Cleveland, OH

General Manager

Recruited, interviewed and hired qualified staff for open positions. Kept customer and food preparation areas clean and well-organized. Operated cash register and received payment from customers in cash or credit form. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations. Completed thorough opening, closing and shift change functions to maintain operational standards each day. 01/2022 to 03/2023

FAMILYCARE HEALTH CENTERS

Scott Depot, WV

Grant Management Specialist

Tracked all grant-related expenditures and reconcile documentation to the organization's general ledger for each grant

Prepared and submitted required reports under deadline, coordinating with staff to ensure accuracy of data. Maintained funding-related files to ensure terms and conditions of funding are satisfied. Assured appropriateness of all items billed to a funder according to the funders fiscal policies Prepared monthly reports to show expenditures and balances per grant As necessary, met with program staff to strategize needed budget changes that accurately reflect the program and are allowable according to the individual funder

Prepare/submit budget change amendments in a format appropriate for each funding source Up to date with budget-related policy, requirements, and changes thereof for each assigned funder Follow funder and agency policies and requirements with accuracy and attention to detail Conducted meetings, as needed, to provide feedback about grants and contracts Prepared monthly/quarterly/annual reports as required by the funder. 07/2021 to 10/2021

EVERQUOTE

Cambridge, MA

Business Development Representative

Set up potential client contacts, cultivated relationships and followed through on service needs. Developed clientele by networking to find new customers and generate lists of prospective clients. Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.

SUMMARY

SKILLS

EXPERIENCE

Conducted high volume prospecting to qualify leads through calls, emails, and social media. Effectively articulate EverQuote's value proposition, products, and services to prospective clients. 11/2020 to 01/2021

TARGET

Charleston, WV

Apparel Associate

Recovered and organized stock throughout each shift to keep racks customer-ready. Addressed customer requests for certain items and resolved service issues to maximize satisfaction. Recovered clothing items from fitting rooms and returned to specified department areas. Performed stock processing by filling and stocking floor racks and backstock racks. Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan. Processed sales transactions using POS system and returned receipts and payment cards to customers. 08/2020 to 12/2020

LA QUINTA INN & SUITES BY WYNDHAM

Elkview, WV

Front Desk Night Auditor

Provided attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Balanced and prepared individual paperwork for closing of shift according to hotel standards.

(E.g. Night Audit, Emergency Reports)

Maintained updated records of bookings and payments. Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.

04/2020 to 08/2020

STEP BY STEP INC

Charleston, WV

Program/Site Coordinator

Worked with Program Director, school administrators and their designees to identify student recruitment priorities and coordinate student outreach for the afterschool program. Managed day-to-day operations of the program.

Successfully completed 66 hours of the U.S. Department of Education's You for Youth Technical Assistance Certifications.

01/2020 to 05/2020

VOLUNTEER INCOME TAX ASSISTANCE (VITA) PROGRAM

Charleston, WV

Volunteer Income Tax Assistant

Advanced to perform all aspects of the VITA Program. Established excellent listening/customer skills by fielding customers questions. 50 hours of preparing and filing tax returns fusing TaxSlayer tax software Assisted peers on tax and tax software problems.

Successfully completed the Volunteer Standards of Conduct certification for VITA/TCE for 2020. Successfully completed the Intake/Interview and Quality Review certification for VITA/TCE for 2020. Successfully completed the Basic and Advanced certifications for VITA/TCE for 2020. Successfully completed the Health Savings Accounts (HSA) certification for VITA/TCE for 2020. 09/2018 to 09/2019

JCPENNEY

Charleston, WV

Sales Associate

Greeted customers and assisted guests with finding merchandise. Stocked and organized products on the sales floor Ring up purchases and handle returns and other discrepancies. 12/2017 to 07/2018

AMERICORPS – EDUCATION ALLIANCE

Charleston, WV

Mentor

Worked to improve student's attendance, behavior and course performance through AmeriCorps on the Frontline program.

Provided a mentor-based intervention to at-risk students in grades 3-12. Documented the program's track record of success (50% of students improving in attendance, 71% in behavior and 64% in course performance) through Excel.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: ACCOUNTING 04/2021

West Virginia State University Institute WV

Student Government Association Vice-President 2020- 2021, Social Activities Director 2019-2020. New Student Orientation Leader 2019.

President of the Alpha Delta Chapter of Delta Sigma Theta Sorority Inc. 2017-2018. Volunteer Standards of Conduct, VITA/TCE - 2020

Intake/Interview and Quality Review, VITA/TCE - 2020 Basic/Advanced Exam, VITA/TCE - 2020

Health Savings Accounts (HSA), VITA/TCE - 2020

https://www.linkedin.com/in/ceazia-redding-21238b197/ ACTIVITIES AND HONORS

CERTIFICATIONS

PROFILES

Contact this candidate