Customer Service Representative

Walter d. Rainey III

*** ****** **. ******* **. *7043 717-***-**** Cell ad39gu@r.postjobfree.com

Skills Summary

I am a skilled Customer service representative.

Experience

Customer Service Representative

EZ Pass 300 East Park Drive Harrisburg, PA.17111

I worked as a customer service representative from April 2023 to Jan.2024. I worked in the Toll by Plate Department. I took incoming calls, and made return calls to resolve customer issues, and collect tolls owed. I was also trained to do other duties to assist in getting the bills sent out.

Skills Summary

I am skilled in the necessary skills to perform the duty of Manager.

Manager

Experience

Wendy’s 6405 Grayson Rd. Harrisburg, PA.17111

Shift Manager/ June 2021to April 2023. As the shift manager, I have to handle all the issues that occur during my shift.

Harry’s Bistro 1933 Herr St. Harrisburg, PA. 17103

General Manager/ Jan. 2021 to June 2021

As the general manager, I handled all the issues for the restaurant whenever something happened. The restaurant was closed due to Covid 19.

Volunteer Work

Hope Clinic/ August 2016 until February 2017

While at Hope Clinic, I was trained by the Marion County Health Department, to be an intake and discharge coordinator, as well as deal with certain Medical insurance information. I answered phones, scheduled patients, did referrals, checked Patients Out, did call backs. I assisted the care provider with cleaning wounds, dressing wounds and other functions in the clinic as well as triaging patients, taking patient medical history, doing vitals, entering EMR information.

Certificats

ServSafe

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