Customer Service Administrative Assistant

Delia Lejman

*** *******

Hoffman Estates, IL ***69

Cell:847-***-****

**********@*****.***

Over twenty - five years of experience as an administrator with responsibilities in customer service, claims processing, accounting and Instructional Improvement.

●Strong organizational, technical, and interpersonal skills

●Fluent in Spanish (Speak, Read & Write)

●Analytical and detail-oriented, resourceful

●Multi-tasking handled efficiently

●Exercise independent judgment and decision-making

●Problem solving & Excellent communication skills

●Confident, poised, enthusiastic and team player

●Software: Microsoft Office, Microsoft Outlook, Excel, and FMS

PROFESSIONAL EXPERIENCE

MK Industries, Inc. 2/2023 – 2/2024

Administrative Assistance

Answer phones, maintain and purchase office equipment. Sort and distribute mail. Prepare proposals, memos, and correspondence. Assign and enter purchase orders. Schedule maintenance/repairs for company vehicles. Send out close outs and Nicor load letters. Update and send out company reports, job list, and weekly Job Schedule.

Midwest Wholesale 2/2021 – 2/2023

Customer Service

Answer phones, take orders and Data Entry using QuickBooks.

BATORY FOODS 4/2019 – 9/2020

Customer Service Representative

Providing customers with full service from ordering to delivering our products. Coordinating with logistics and warehousing in order to fulfill orders and maintain good customer relationships.

NORTH DUPAGE SPECIAL EDUCATION COOPERATIVE 10/2016 – 10/2018

Special Education Paraprofessional

Teaching children with special needs life skills at Lake Park High School

DIRECT MEDIA POWER, Inc. 8/2015 – 10/2016

Client Services Specialist

Answering and monitoring phones, making calls to and from the customer service call center helping with Tax, Rehabilitation, Student loans and Credit card debt using the VICI dialing system.

HARVARD MAINTEMAMCE, Elk Grove Village, IL 2014-2015

Bilingual Customer Service Receptionist

Answering high volume calls at the front desk. Greeting visitors, directing, and assisting applicants. Processing work orders, Win Team tickets. Distributing mail/faxes tracking and logging deliveries.

IYA USA Inc., Schaumburg, IL 2012 – 12/2013

Administrative Assistant

Organize and maintain office supplies/files. Schedules resources such as people, meetings, tours, appointments, rooms, flights, and equipment; answer telephone calls, take messages, and direct callers, and people to appropriate parties, as necessary; sorts and distribute mail, fax, scan, make copies, and file. Draft and edit routine memos and other correspondence. Assist with the preparation of presentations, reports, spreadsheets, and other documents. Maintain database information.

TOWNSHIP HIGH SCHOOL DISTRICT 211, Palatine, IL 2008 – 2010

Instructional Improvement -Secretary

Set-up and Coordinate all in-district courses including NBCT Cohort. Register, pay for and confirm all teacher conferences. Purchase all books and materials for ESL Dept at all five high schools. Maintain and update spreadsheets. Distribute mail, and Publications.

LIBERTY MUTUAL INSURANCE, Schaumburg, IL 2002-2008

Customer Information Representative-Work Comp Claims Dept.

Responsible for initial review and screening of new WC claims, through initial customer contact, performing ISO search, requesting wage history on lost time. Filing of initial formwork required by the state (FROI)

THE CHARTERED FOUNDATION, Arlington Heights, IL 2000-2002

Administrative Assistant

Assist the Program Director and Program Coordinators with administrative and secretarial duties. Traveled extensively to supervise and obtain documentation. Maintained office inventory, equipment, files, Nextel phones, and 16 Company Vans.

CB RICHARD ELLIS, INC., Des Plaines, IL 1998-2000

Tenant Services Administrator

Assist the General Manager and Property Manager in arranging property maintenance and repairs, translating English to Spanish to the building and maintenance crew. Answer all tenant calls, coordinate work orders, purchase order requests, and maintain the Sonitrol Key Card System. Distribution of mail, faxes, and financial statements. Ordering all office supplies and equipment.

PERLE SYSTEMS, INC., Westmont, IL 1994-1998

Accounting Assistant

Responsible for all administrative duties and correspondence for the Vice President and Controller. Maintained accurate files and purchased office supplies and equipment. Distributed mail, faxes, financial statements, and other related financial documents.

EDUCATION

AS, Catherine College, Chicago, IL

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