SUZANNE M. RITTER

**** **** **

Coloma, MI *****

269-***-****

ad39fv@r.postjobfree.com

Skills Summary

Navision/Disel ELC18-ELC21 Windows for Business

LotusSuite Microsoft Office Quick Books

SiebelSystems Data Entry Outlook

Auto Soft DX1

R.A. Mort Kitchen &Bath Gallery

Benton Harbor MI

Showroom Sales & Design Consultant December 2021 to present Greet customers and show products

Answer Phones, Schedule appointments, Check availability, Write up invoices, credits and RGA’s.

Prepare quotes for Contractor’s and customers. Complete billing and collections of funds. Issue PO’s and order from vendors.

Install new displays and maintain displays.

Design Kitchen and Bathroom Remodels, and New construction. Check and monitor the progress of orders,and Advise customers of backorders and availability. Coloma Motor Sports

Coloma MI

Service Manager March 2021 through December 2021

Greet Customers and answer phone

Schedule appointments and advise customers of lead times and quote repairs and maintenance. Complete warranty paperwork and registration.

Complete billing of parts and services. Collect funds. Assign work to technicians, disperse parts and materials needed. Levalley Chevrolet

Benton Harbor MI Nov 2019 through March 2021

Service advisor.

Greet customers and answer phone. Schedule appointments Advise customers and quote repairs needed.

Complete the necessary warranty

data entry, complete billing and collect payments

Three Oaks Ford ` January 2019 through Nov 2019

Three Oaks MI

Service Advisor

Data Entry, Answer phones and research customers inquiries. Phone customers and advise lead times.

Quote repairs and maintenance,

Invoice and administer warranty work and arts claims thru online portal. Complete billing of parts and collect payment.

System Clean

South Bend, IN July 17, 2018 through January 9, 2019 Parts and Service

Answer phone and research customer inquiries, specific to make and model. Data entry. Phone customers and advise of lead times . Send image files, PDF's to customers via Google docs, and email. Look up parts for Technicians, Print and forward Parts and service manuals to technicians and customers, Invoiced rental customer's for short and long term rental of scrubbers and sweepers. Complete quotes for Sales Representatives. Forward messages to the correct representative. Request Quotes from Vendors .Issue Purchase orders.

Work with Manufacturers to assure parts are available and shipping within a reasonable time. Schedule Pickups and deliveries of orders from Vendors. Receive and distribute parts to customers and technicians. Log and resolve shipping discrepancies. Complete Bill of Lading paperwork and schedule pick up from Freight companies.

Create sales orders, issue credit memos, track sales and deliveries. File and administer warranty parts claims. Ship and track returned parts to vendors insuring proper credit is received. Issue Return Goods Authorizations. Complete billing of parts and services, and collect payments Research and enter new parts and vendors. Set up new vendors and process completed forms and paperwork for tax exempt customers.

Louis Gelder and Son's

Benton Harbor, MI May1,2018 through July 15, 2018

Parts and Service

Answer phone and research customer inquiries, specific to make and model. Data entry. Phone customers and advise of lead times

Complete quotes for Sales Representatives. Forward messages to the correct representative. Request Quotes from Vendors .Issue Purchase orders.

Work with Manufacturers to assure parts are available and shipping within a reasonable time. Schedule Pickups and deliveries of orders from Vendors. Receive and distribute parts to customers and technicians. Log and resolve shipping discrepancies. Complete Bill of Lading paperwork and schedule pick up from Freight companies.

Create sales orders, issue credit memos, track sales and deliveries. File and administer warranty parts claims. Ship and track returned parts to vendors insuring proper credit is received. Issue Return Goods Authorizations. Complete billing of parts and services, and collect payments Research and enter new parts and vendors. Set up new vendors and process completed forms and paperwork for tax exempt customers.

Hull Lift Truck July 20, 2015 to April 29, 2018

Coloma, MI

Parts and Shipping Team Lead

Answer phone and research customer inquiries, specific to make and model. Data entry. Phone customers and advise of lead times

Complete quotes for Sales Representatives. Request Quotes from Vendors .Issue Purchase orders. Work with Manufacturers to assure parts are available and shipping within a reasonable time. Schedule Pickups and deliveries of orders from Vendors. Receive and distribute parts to customers and technicians. Log and resolve shipping discrepancies. Complete Bill of Lading paperwork and schedule pick up from Freight companies.

Create sales orders, issue credit memos, track sales and deliveries. File and administer warranty parts claims. Ship and track returned parts to vendors insuring proper credit is received. Issue Return Goods Authorizations. Complete billing of parts and services, and collect payments. Resolve billing issues and update CRM. Research and enter new parts and vendors. Set up new vendors and process completed forms and paperwork for tax exempt customers.

GreenMark Equipment Feb 4, 2013 to July 14, 2015

Sodus, MI

Service Writer/ Warranty Administrator

Answer phones and asks customers to explain specific vehicle issues. Take detailed notes about symptoms based on customer testimony. Draws up work order. Enters customer information into system database.

Advises customer on necessary repairs and maintenance. Works with customer to formulate the best service plan for their budget and needs. Provides cost estimates to customers. Answers questions posed by customers. Assigns service to specific mechanic. Maintains electronic and/or paper records of completed service work. Explains the work completed by mechanics and makes suggestion for future maintenance. Provides billing statements and explains billing details. Processes payments. Schedule pick-up and delivery of customer’s equipment. Apply and administer warranty thru the John Deere PFW system. Compile and track weekly payroll, and vacation for the service and parts department’s hourly employee’s Issue credits, resolve billing issues and collections Midwest Groundcovers LLC.

Fennville, Michigan 4/11/2011 to Feb 2, 2013

Inventory Coordinator

Review crops to determine quality and salability, move crops in and out of selling status, based on physical observations regarding the plants. Organize and monitor contract grow orders. Set dues dates.. Collect, update and maintain in the computer system, accurate information on crops, size and location, Inform sales staff of problems and due dates on crops. Take photos as needed of crops for sales to send to customers. Inventory management, input change of locations and crop losses. Implement cycle counts as necessary. Perform and coordinate actual physical inventory process. Manage documentation of inventory. Analyze and report findings to management.

Manage and coordinate transfer process, transfer saleable product to distribution center. Receive in product for production via common carriers and warehouse trucks. Print, review and verify transfers being pulled from location. Log any discrepancies and verify proper plants were transferred. Schedule pick up and deliveries of product and materials used on the farm. Production Planning and support of production process with growers, nursery manager, potters and other staff. Review Production plan and forecasting based on sales dates, growing conditions etc. Attend Trade shows as a company representative to build better relationships with customers and potential customers. Stonegate Designs/ Lakeshore Studios

St. Joseph, Michigan 8/01/2009 to 2/8/2011

Key Account Specialist / Customer Service/ Inside Sales Specialist Answer client’s questions regarding product, warranty, construction and lead times and pricing.. Issue Return Materials Authorizations for defective or miss shipped merchandise. Inside sales support to Outside Sales Representatives. Create Custom quotes and answer questions on custom capabilities. Project management for National accounts, from quote to delivery.

Retrieve and process orders in production scheduling software. Build good customer relations with clients and end users. Fax order confirmations and Proof of delivery documents Make suggestions for replacement and issue technical advice regarding installation Administer warranty and order quality replacement product. Issue credits, resolve billing issues and collections Printek Inc.

Benton Harbor, Michigan 1/16/2008 to 6/18/2009

Inside Sales Associate/Customer Service/ Warranty and Service Contract Administrator Speak with customers addressing their needs, parts, service, or service contracts. Take and process incoming orders from customers

Data Entry, answer phone, filing, faxing, e-mailing, schedule appointments, Issue and administer service contracts.

Issue Return Goods Authorizations for defective or miss shipped merchandise. Inside sales support to two outsides sales managers, Set up service for customers. Assist with correct part numbers and pricing. On Staff USA/ Twixwood Nursery 2/19/2007 to 12/17/2007 Berrien Springs, Michigan

Administrative Assistant to General Manager

Production Assistant/ Purchasing/Inside Sales-Customer Service Assist General Manager with day to day operations of nursery. Data Entry, answer phone, filing, faxing, e-mailing, schedule appointments, etc... Purchase raw and finished materials as well as supplies to support nursery. Research and source new products, and vendors as needed.

Track sales and make adjustments to production schedule. Issue Purchase Orders as needed Schedule deliveries of incoming material. Check and verify pricing of invoiced material. Track and verify piece rate for farm workers payroll, as well as production quotas. Build data base for comparison of raw, finished and hard goods. Track incoming and outgoing shipments via internet and phone. Build Customer relations with other nurseries and businesses vital to the nursery. Address quality issues with incoming product with vendors and manufacturers. Take and process orders via e-mail and telephone.

Verify inventory for quotes and sales.

Attend and organize trade shows as well as develop business relationships with potential customers. Cold call and set appointments for outside sales representative for follow-up. Shepherd Caster Corp 1/16/06 to 4/18/06

St. Joseph, Michigan

Inside Sales Coordinator

Answer phone calls of existing customers as well as perspective customers. Data and order entry.

Prepare quotes for Regional Sales Mgr., and customers. Issue “Return Goods Authorizations”.

Invoice orders, Expedite orders.

Address quality issues with production and Quality Manager Fax order confirmations and Proof of delivery documents Aerotek- Whirlpool Customer Experience Center 6/01/04 to 1/13/06 St. Joseph, Michigan

Customer Service Representative, Post-Buy, Pre-Buy, Perceived Safety, Answer Phone Calls and Customers questions and concerns about Whirlpool products, and appliances. Data Entry

Schedule Service within Lynx & Siebel Systems, Manually Schedule Service when online scheduling is not possible, Perceived Safety, Cooking team ( Call Center Pilot group) Research, Expedite, and Order Parts

Administer Warranty and warranty information

Prepare and analyze files for Product Exchange Process Follow-up with customers following service events and or In-process PEX. Inform and influence potential customers and established dealers with product information prior to purchase Coldwell Banker Anchor Real Estate,

St. Joseph, Michigan 4/03 to 5/29/04

Personal Assistant to Carla Galbraith

Answered Phone Calls

Set up appointments for showings and closings with other agents, homeowners and clients. Data Entry, Client Follow-up, Set up and maintained customer data base and sent out quarterly newsletters and mailings (computer) Setup Inspections, and Ordered and reviewed necessary title work. Paperwork associated with Purchase Agreements, Listing Agreements, & commission reports Set up and maintained File system (paper)

Created and submitted Ad copy to proper Publications on a monthly and weekly basis for Proper Public exposure of Listings and Open Houses Licenses, Certificates & Awards

Upton Spotlight Award Nominee

Whirlpool Customer Champion July 2005

Completed Whirlpool’s “World Class Call” Course

Completed Whirlpool Customer Service Education

Quick Start Real Estate Licensing

Certificate in Sales, Marketing and Rotation From Coors Graduate of A/ B University in marketing new products ( Anheuser Busch) Sales and Marketing program from Stroh’s Brewing

South End Beverages won numerous awards for sales, distribution, displays, and rotation. Including top sales representative, National recognition as a business builder within Anheuser Busch Inc. Bronze Parts Representative-Toyota

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