Seasoned professional with a track record of excellence in communication, a history of noteworthy achievements, and a proactive approach to problem-solving. My ability to articulate ideas effectively, coupled with a results-oriented mindset, has consistently delivered impactful solutions. Eager to bring my skills to a new challenge where strategic thinking and a commitment to success are highly valued. Ready to contribute my experience and drive to enhance team dynamics and achieve organizational goals.

STRENGTHS:

• Accumulated over a decade of managerial and supervisory expertise, specializing in implementing performance management tools on a company-wide scale. Successfully enhanced operational efficiency and maximized the daily peak performance of each employee. Maintains consistent adherence to company standards by publicly acknowledging commendable performance and addressing issues privately, employing a focused approach that emphasizes problem-solving without resorting to personal attacks.

• Specialized in conflict resolution by focusing on solutions rather than assigning blame. Demonstrates a commitment to confidentiality, actively listens without interruption, maintains emotional composure, and embraces openness to others' ideas while being receptive to new approaches.

• Self-motivated, independent professional with a strong aptitude for collaborative teamwork.

• Positive and upbeat attitude, highly skilled in personnel management.

• Experienced in the conception and implementation of company programs and policies.

• Highly effective communication skills adeptly applied in both positive and challenging situations.

• Capable of performing effectively under pressure and adept in deadline management.

• Possess strong self-judgment, unafraid to take control and manage situations proactively.

• Subject Matter Expert in California wage and hour laws, responsible for ensuring compliance with regulatory requirements. Proficient in implementing systems to maintain and uphold compliance standards.

• Advanced proficiency in various office computer programs, including QuickBooks, Word, Excel, Service Titan, Dispatch, and related software applications.

• I take pride in my exceptional communication skills and my ability to navigate difficult or emotional situations, ensuring customer satisfaction through effective resolution.

EMPLOYMENT EXPERIENCE:

Rooter Pro Plumbing Inc. dba Knights Plumbing and Drain 04/01/2021 to 09/01/2023.

Operations Manager

Demonstrated leadership in overseeing overall operations, ensuring effective management of labor, productivity, and quality control while maintaining compliance with regulatory requirements. Implemented enhancements to operational procedures, systems, and principles, optimizing information flow, business processes, and management reporting. Conducted supervisory responsibilities in alignment with company policies and relevant laws.

Key Achievements:

• Recruited, selected, trained, assigned, scheduled, coached, and disciplined employees.

• Effectively communicated job expectations, consistently planning, monitoring, appraising, and reviewing job contributions.

• Successfully met and exceeded operational budget expectations.

• Maintained a safe, injury/accident-free workplace.

• Managed inventory and pricing with outside vendors to achieve optimal pricing.

Geweke Auto & RV Collision Center 01/2020 to 09/2020

Operations Manager (Covid-19 Cut Backs)

• Employee Performance Management:

Proactively manages employee performance through regular constructive feedback, fostering a collaborative approach to development.

Administers necessary training, evaluations, and performance improvement plans.

Holds the team accountable, ensuring alignment with the Company's core values and performance standards.

• Workforce Planning:

Prepares work schedules to optimize company service levels while maintaining control over labor costs relative to revenue.

Ensures compliance with hours of service and other relevant regulations.

• Safety Officer:

Assumes the role of Safety Officer, overseeing the adherence to all training documentation and company safety policies.

Documents and enforces safety protocols, fostering a secure and compliant work environment.

Sacramento Regional Transit District 06/2019 to 01/2020

MV Transportation, Inc. 04/2018 to 06/2019

General Manager 11/2018 to 06/2019 (Contract Ended)

Operations Manager 04/2018 to 11/2018

Operations Superintendent (Contract Ended)

• Assumed responsibility for the daily operations of bus routes, drivers, and dispatch, overseeing a team of over 100 union employees.

• Successfully transitioned from the previous contract provider, MV Transportation, seamlessly continuing operations under the new contract initiated in July 2019.

• Executed all job duties, including division budget development and management, cultivating a strong safety culture, and fostering employee morale.

• Implemented monthly reporting and invoicing procedures for client charges.

• Developed and maintained shift schedules to optimize service levels while controlling labor costs in alignment with revenue.

• Ensured compliance with hours of service and other state and federal regulations.

• Proactively managed employee performance, providing constructive feedback, conducting collaborative development initiatives, and administering training, evaluations, and performance improvement plans.

• Upheld the Company's core values and performance standards throughout daily operations.

Mike's Towing Service 11/2013 to 01/04/2018

Operations Manager

• Payroll Administration:

Ensures accurate and timely processing of employee time records, guaranteeing accurate payroll disbursements.

Successfully implemented payroll cost reduction strategies.

• Workforce Planning and Compliance:

Develops and maintains work schedules to optimize service levels, ensuring compliance with hours of service and other regulatory requirements.

• Financial Management:

Manages the Accounts Receivable (AR) and Accounts Payable (AP) functions, ensuring accurate and timely posting of entries into the company's accounting system.

• Procurement and Contract Management:

Spearheads the Request for Proposal (RFP) process and oversees contract management initiatives.

• Workers' Compensation Management:

Lowered company X-Mod Work Comp Score through effective management skills.

• Safety Officer:

Ensures adherence to training documentation and company safety policies.

Collaborates with Tow Manager to ensure timely provision of required training, supporting safety initiatives.

• Employee Performance Management:

Effectively manages employee performance through constructive feedback, collaborative development, and administering necessary training, evaluations, and performance improvement plans.

Upholds the Company's core values and performance standards.

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