**** ********* **, ************, ** ***** 267-***-**** ad39ff@r.postjobfree.com

Trisha Ali

Objective

To obtain an administrative support position in a healthcare setting that will allow me to use my strong organizational and communication skills, my education/training background in EPIC and customer service experience to provide excellent service to patients, families and staff.

Experience

9/12/2011 -Present Children’s Hospital of Philadelphia Philadelphia, PA

Patient Service Associate-Emergency Department

Provide welcoming, prompt and respectful customer service which includes scheduling appointments, inform of delays, address family complaints and escalate as necessary.

Perform EPIC functions such as check in, check out, enter demographic and insurance information while ensuring accuracy, run daily eligibility verifications.

Reconciliation of daily services to include collection and processing of payments received, reimbursements, create and/or obtain insurance referrals and authorizations needed.

Answer phones promptly with minimal downtime between calls, accurately verifies and documents contact information and messages, provides appropriate information to callers as warranted. Communicates in a courteous, caring manner to all customers as needed. Check voicemails.

Communicates and provides essential information updates during shifts such as change in on call providers and signing out by offices. Communicates concerns and ideas for improvement to the Nursing Supervisor/Manager as needed.

Perform administrative tasks such as sort and deliver mail, faxes, medical records and other correspondence, photocopies, and faxes documents.

Participate in team huddles and meetings.

Daily maintenance of patient records and provider template and daily schedules while following HIPPA guidelines.

Periodic rounding to inform patients of delays.

Work necessary billing workques, EPIC pools and various other reports.

If located in an area where 24/7 coverage is needed, will need to rotate shifts.

ED/Admissions specific tasks as assigned include: SART paperwork processing, Nurse Call communications, Trauma B-line and arrivals

Healthy Weight Program Intern- Administrative assistant/ scheduling

Provide administrative/secretarial support for the department by greeting patents and families, collecting & entering demographic and insurance information into EPIC. Responsible obtaining appropriate insurance referrals and authorizations as needed per insurance guidelines from the primary care physicians. Also responsible for entering data into EPIC.

Scheduling new patients and follow-up appointments confirm and cancel patient in EPIC, answering phones, making packets for new patients, copying department materials, and filing recent charts.

Responsible for communicating to the Healthy Weight Staff (physicians, nurses, social workers, nutritionists, and therapists) the patient’s information and questions at the time of arrival for appointments.

Complete archiving of past medical charts by creating an archiving document to track charts sent to a third party company for storage.

Responsible for packing the boxes with the charts and documentations sheets for archiving company to retrieve boxes.

8/1/2004- Present

Dunkin’ Donuts

Philadelphia, PA

Cashier

Handle cash transactions in excess of $3,000 per day

Provide customer service by operating drive through telecommunications station, order placement, order transactions and resolution of customer complaints to provide superior customer service.

Stock materials, manage inventory, and ensure safe handling of food items

12/1/2010-9/9/2011

The Children’s Hospital of Philadelphia

Philadelphia, PA

Rheumatology Dept. Intern- Administrative assistant/ scheduling

Performed receptionist and clerical duties for outpatient services, served as central communication conduit for patients, parents, nursing staff, medical staff and other departments via telephone contact, email and in person.

Responsible for obtaining authorization/pre-certifications to ensure maximum reimbursement to the institution, verifying insurance coverage, updating demographic and insurance information in EPIC to ensure patients and families receive professional services in a timely manner.

Provide administrative/secretarial support for the departments such as scheduling patients in EPIC, new and follow ups appointments, confirming and cancel patient appointments in EPIC, making packets for new patients, copying department materials, and filing recent charts.

Completed training for EPIC (online charting system) for registration and scheduling. Also trained in scanning patient information for each department as directed by staff.

Print and mail correspondence from EPIC to patients and third party doctors as directed by staff.

Complete archiving of past medical charts for each department by creating an archiving document to track charts sent to a third party company for storage.

5/2008- 1/2010

Kentucky Fried Chicken

Fairless Hills, PA

Customer Service Representative/Cashier

Provide customer service by greeting customers, taking orders, completing register transactions and serving food.

Count and Stock Inventory for management

Handle cash transactions in excess of $5,000 per day

Education

2010

High School Diploma

Olney High School East

Philadelphia, PA

Volunteer Work

2009 Moss Rehab @Elkins Park Elkins Park, PA

Volunteer in the dietary department. Assisted patients with receiving their food as indicated on the patient’s nutrition instructions/precautions as outlined by clinical staff. Worked closely with the nutrition staff and nursing stations to assure all patients dietary needs were met during shift.

References

Available upon request

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