Customer Service Relationship Officer

Ghousiya

Anjum

Financial Executive

***************@*****.***

+971*********

Abu Dhabi, UAE

Professional Summary

"Results-driven Credit Relationship Officer

specializing in credit card bad debt col-

lection focused on prioritizing client sat-

isfaction. Demonstrated success in devel-

oping and maintaining profitable client re-

lationships. Proficient in comprehending

client financial needs and navigating mar-

ket dynamics. Collaborative and efficient in

application processing. Committed to up-

holding integrity and transparency. Enthu-

siastically poised to contribute to the suc-

cess of the team."

Skills

• Adaptability

• Customer Service

• Critical thinking and problem solving

• CRM

• Banking Solutions

• Effective Time Managment

• Ability to Multitask

• Ability to Work Under Pressure

• Strong negotiation skills

• Attention to detail

• Knowledge of credit and collection

laws

• Problem-solving abilities

• Interpersonal skills

• Time management skills

• Computer literacy

• Analytical thinking

Employment History

2023 - Present

Present

CREDIT RELATIONSHIP OFFICER

CREDITMANTRI Chennai

• Managed delinquent accounts, consistently meeting monthly collection targets.

• Conducted financial assessments, collaborating on recovery actions with legal teams.

• Built client rapport, negotiating repayment plans with em- pathy and professionalism.

• Utilized advanced collection tools for precise record-keep- ing.

• Collaborated across teams to address systemic issues, lead- ing to process improvements and reduced defaults.

• Collaborated across teams, leading to process improve- ments and reduced defaults.

2022 - 2023

1 Years

ACCOUNTANT M.A.G TRADERS Chennai

• Managed accounting operations for a family-owned hard- ware shop in Chennai, overseeing 7 employees.

• Implemented efficient financial systems, improving accuracy and timeliness of reporting.

• Handled payroll, and accounts payable/receivable, and maintained strong vendor relationships.

• Prepared and analyzed monthly financial statements to in- form strategic decisions.

• Coordinated with auditors during annual financial audits for regulatory compliance.

• Played a key role in implementing new accounting software for streamlined processes.

2020 - 2022

2 Years

JUNIOR ACCOUNTANT OXYMED HOSPITAL

Chennai

• Managed daily financial transactions, ensuring compliance with healthcare industry standards.

• Prepared monthly financial statements, analyzing revenue, expenses, and variances to budget.

• Utilized accounting software for accurate and efficient record-keeping, improving reporting by 25%.

• Collaborated with external auditors during annual audits, facilitating a smooth process.

• Contributed to upgrading financial systems, enhancing data accuracy and reporting capabilities in cross-functional teams.

Languages

English

Urdu

Hindi

Tamil

Links

linkedin

Hobbies

• Nature Walks

• Gardening

• Volunteering or Community Ser-

vice

• Cooking

• Travelling

Education

2014 - 2015

1 Years

SSLC ANJUMAN MAT SEC SCHOOL Chennai

General with 84%

2016 - 2017

1 Years

HSC Anjuman Mat. Hr. Sec. School Chennai

Commerce with business mathematics with 81%

2017 - 2020

3 Years

Bachelor of commerce

Justice Basheer Ahamed Sayeed College for Women- Chennai

General with 67%

Other Detailes

• Status: Married

• Spouse: Mohammed Hanif

• Passport No: W8469296

• Visa: spouse visa

• Visa Expire: 12-Feb-2026

declaration

I am enthusiastic about the opportunity to contribute to your organization's success and eagerly anticipate the possibility of working together. Thank you for considering my application."

Sincerely,

Contact this candidate