Liana Gonzalez

Fontana, CA *****

ad39f4@r.postjobfree.com

+1-909-***-****

Very organized and resourceful with ability to multitask looking for a position to use my professional and communication skills. Self-leading with desire to grow and learn. Willing to relocate: Anywhere

Work Experience

Property Manager

NetWorth Realty - Ontario, CA

October 2021 to Present

Lead Generation, property management, marketing, advertising, leadership, listing of properties on MLS, generating list of properties specified to clients’ expectations and qualifications, Scheduling, cold calling, mapping and planning effective route for property showings, submitting offers, negotiation, creating and maintaining organized client file, maintaining reputable image by providing exceptional service, participate in meetings, training new hires, social events and creating programs for referrals. Upkeep of market data and housing and rental rates,

Membership Counselor

LA Fitness - Fontana, CA

July 2022 to October 2022

Assist with resolving member issues, counsel memberships options, cover various positions when in need, troubleshooting member log in, fulfill membership enrollment, check in, prospecting, cold calling, grievance follow up and more

Member Services/Call Management

Inland Empire Health Plan - Rancho Cucamonga, CA

October 2019 to October 2021

· Provide Member’s with health plan education regarding Medi-Cal benefit coverage, including understanding coordination of benefits and eligibility rules

· Demonstrate a high level of patience and respect

· Member education including tagging, material request, programs, ordering ID cards and accessing services.

· Assist with Member primary care/facility assignments, selections and changes; health care options liaison; health education advisory; supply eligibility status of Members to providers

· Communication with other departments to resolve Member and/or Provider inquiries and/or issues. Including but not limited to transportation requests, interpreter requests, referrals questions/concerns, re-directions, Behavioral Health and

Pharmacy inquiries

· Proper and timely intake/documenting of Member grievances

· Coordinate telephonic translation of calls when Members do not speak English and Spanish.

· Demonstrate a commitment to LEAN by participating in process improvement projects and RIE Events/ Huddles

Patient Service Representative

Community Health Systems - Bloomington, CA

September 2018 to August 2019

· Collecting information such as patient details, medical history, billing, and insurance information, etc.

· Entering information into databases and maintaining accurate records

· Submitting of medical and dental referrals

· Verify patient eligibility and authorization status

· Strong communication with Providers and insurance companies to coordinate care.

· Providing Patients with billing and payment information along with payment intake.

· Assisting with applicable programs for low-income families such as enrollment with CHDP, FACT, Covered CA, SFS, substance abuse centers and transportation options

· Managed care setting

· Administrative patient intake

Assistant Manager

Healthy Smiles - Westminster, CA

February 2017 to September 2018

· Credentialing/contracting and fee schedule maintenance

· Renewal of city business and DDS licensing

· Responsible for keeping all emergency supplies up to date and functioning and abiding by OSHA regulation codes

· Coordination of schedules and Payroll

· Bookkeeping and filing

· Accounts Receivable

· Inventory management

· Conducting interviews and up keeping of account for recruiting with INDEED and ZIP Recruiter

· Respecting labor laws and employee rights

Receptionist

Dentistry 4 Kids - Fontana, CA

May 2014 to February 2016

· Patient registration

· Insurance eligibility

· Schedule coordination cancelling, rescheduling, confirming with Patients and Providers

· Treatment Coordinator

· Billing and claims

· X-ray technician processing of X-rays

· Medical authorizations

Education

Secondary School Education in Machinery

San Bernardino Valley - San Bernardino, CA

January 2007 to June 2008

High school diploma in General Studies

Citrus High School - Fontana, CA

September 2004 to June 2008

Machining and psychology

Trade School-Concorde Career College

2008

Skills

• Interpretation

• Managed Care

• Translation

• Lean

• Spanish

• Medical Scheduling

• Employee Orientation

• Accounts Receivable

• Recruiting

• Process Improvement

• Bookkeeping

• Time management

• Microsoft Excel

• Management

• Microsoft Word

• Sales

• Negotiation

• Microsoft Office

• Writing skills

• Communication skills

• Bilingual

• Conflict Management

• Cold Calling

• Databases

• CRM Software

• Customer service

• CRM software

• Salesforce

• Typing

• Inside sales

• Marketing automation

• Marketing

• Sales

• Digital marketing

• Relationship management

• Outbound sales

• Cold calling

• Business development

• Negotiation

• Project management

• Conflict management

• Events management

• Interviewing

• Social media management

• Leadership

• Telemarketing

• Financial planning

• Recruiting

• Research

• Facebook Advertising

• Databases

• Accounts receivable

• Medical terminology

• Front desk

• Personal assistant experience

• Kronos

• Adobe Photoshop

• Video editing

• Lean

• Profit & loss

• Property management

• Fair Housing regulations

• Section 8

• Experience working with students

• Hospitality

• Account management

• QuickBooks

• Microsoft Powerpoint

• Customer relationship management

• Yardi

• Human resources

• Microsoft Outlook

• Team development

• Social listening

• Copywriting

• Customer support

• SharePoint

Certifications and Licenses

Real Estate License

Real Estate Licensee

February 2022 to February 2026

Contact this candidate