Resume

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Basic information

Name Ahmed Wael

Email address ad39ey@r.postjobfree.com

Phone number Call: +201********* Whatsapp +201********* Date of birth March 22, 1999

PROFESSIONAL SUMMARY

An apprising multitasker to thrives into learning and exiling in different fields as in finance and customer service, where seeking new positions to learn in and sharpen my skills is my motivation as a non-stop learner

Work experience

Mar 2023 - Present Call Qualification Specialist

Ideal Concepts

Telemarketing on cold calls, and screening / scheduling on warm calls, to work to generate call transfers and appointments for the insurance sales agents. Working On a targeted list of consumers that are a possible fit for the company's insurance needs). Screening calls of individuals who have inquired about insurance needs, to try to generate transfers and create appointments for the insurance agents

Jun 202 - Feb 2023 International Account Advisor

Vodafone Ireland

Responsible for answering general and billing queries for the the Customers Responsible for solving technical queries and solving the difficulties of using new tech

services for senior customers

Selling new plans to existing customers

Retaining existing customers from switching to others providers Jun 2021 - Dec 2021 Customer service representative UX Centers (Altice USA/ Suddenlink)

Responding to Customer’s general inquiries about billing and the services Solving

technical difficulties in services and equipment

May 2018 - Jun 2021 Senior Accountant

El Gezy for men suits (Carlogino)

Responsible for the inventory control cycle

Responsible for the Accounts payable and receivables Responsible for the paychecks of the employees

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Supervises on accountants in outside branches (Cairo) Held the accounts for City Stars branch till mid 2020 Held the accounts for Portsaid, Salah Salem, Mohandseen and Mansoura branches till mid 2021

Jun 2020 - May 2022 Project manager

Golden King

Coordinate internal resources and third parties/vendors for the flawless execution of Sub-projects.

Develop a detailed project plan and budget to monitor and track progress. Perform other

related duties as assigned Formerly a contractor for 6 months and an accountant for a

distribution project within the company.

Aug 2019 - Oct 2020 Accountant

Harmont

Apr 2019 - Jun 2019 Accountant

Blue for women clothes

COMPUTER SKILLS

Microsoft Office (especially Excel, Word and Outlook) Accounting systems ( Proline )

Web Dialers (Interaction Workforce, Cisco, Sales Radix, CallTools) Dealing with UFE and Back end systems

Education

2017 - 2021 BAcc from the Faculty of commerce English section Portsaid university

SOFT SKILLS

Self-Motivated

Critical thinking

Self-Organized and High attention to details

Quick learner and Eager to learning new things

Being comfortable with working in a team

VOLUNTEER WORK

The Egyptian Red Crescent 2014 – Now

Active volunteer and a member in the Emergency Action Team (EAT) Center for Development Services CDS

9/2020 - 1/2021

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References

References available upon request.

Contact this candidate