LASHONDA CHATFIELD

ad39el@r.postjobfree.com

Contact# 678-***-****

Location: Smyrna, GA

ACCOMPLISHMENTS

• Created highly effective, efficient Customer Service and Administrative Satisfaction Ratings by creating a customer service grievance system to manage customer complaints and resolve disputes in a timely manner.

•Timely response to all phone inquiries/office visitors.

•Screened and responded to the customer emails within 24hours.

•Facilitated 25 precent increased collections with automated email reminders.

•Trained new administrative support staff team members.

•Earned accolades from management for accuracy of annual board meeting minutes.

TECHNICAL SKILLS

Resource Allocation

Managing Outlook Calendars/Schedules

Customer Service

Excellent Communication Skills

Strong Organization/Multi-Tasking

10-key proficiency- Types 35-40 WPM

Expense Reports

Microsoft Teams

Muli-phone lines/Switchboard Operator

Citrix

Slack

Brivo

Salesforce

Yardi

Service Now/Invoicing

Omega, Cedar, Alpha, DealerTrack, Deals

Microsoft Office, Word, Excel, Outlook

Data Entry

WORK EXPERIENCE

Administrative Coordinator September 2023 – December 2023

CarMax- Contract

•Provided administrative assistance by managing office supplies, equipment, and facilities to ensure a well-functioning work environment.

•Handled incoming communications, including emails and phone calls, directing inquiries to the appropriate individuals or departments.

•Printed and sent out 40-50 title copies. Printed and sending out 20-30 copies of Lien Releases

•Used the eFax system, pulled 200-400 original titles from the records room daily.

Front Office Administrative Support March 2023 - May 2023

Samsara- Contract

•Managed office operations, including the office calendar. Oversaw supply chain management and replenished office supplies.

•Provided administrative support with message and mail delivery. Coordinated catering services for events and meetings.

•Proficiently used communication tools: Slack, Workplace, Microsoft Office.

•Set up and organized conference rooms for events. Managed the activation/deactivation of the Brivo Badge and Key Fob System.

•Oversaw front desk operations, including reception, phones, and mail. Trained, supervised, and scheduled administrative volunteers.

•Assisted in various projects and provided additional administrative support.

Senior Office Administrative Support October 2022 - March 2023

William Blair- Contract Position

•Managed receptionist duties, maintaining office supplies and overseeing MS Office administration.

•Ordered office supplies, snacks, and drinks, and arranged office lunches.

•Organized meetings and efficiently managed the company's database.

•Booked transportation and accommodations for various company needs.

•Coordinated and organized company events and conferences. Handled the ordering of stationery and IT equipment.

•Dealt with correspondence, complaints, and inquiries. Prepared letters, agendas, presentations, and reports.

•Supervised and monitored the work of administrative staff. Processed invoices and managed office budgets.

•Implemented and maintained office procedures and administrative systems. Organized induction programs for new employees.

•Ensured health and safety policies were up to date. Attended meetings with CEO and senior management.

•Assisted the organization's HR and finance functions by keeping personal records up to date, arranging interviews, updating financial documents, and assisting with the payroll process.

Executive Assistant May 2022 – October 2022

Boys & Girls Club of Metro Atlanta- Contract

•Answered telephones, provided general information, and directed callers as needed.

•Served as the Club receptionist, greeting and assisting all visitors.

•Performed various secretarial and administrative duties as requested.

•Assisted in implementing program components according to established guidelines.

•Supported teachers by assisting program participants with homework assignments and makeup work.

•Guided program participants, individually or in groups, with lesson assignments to reinforce learning concepts.

•Maintained equipment, work area, and youth files/records, taking attendance and checking homework.

•Monitored individuals and groups during various activities, ensuring a safe and positive environment.

•Prepared documents in standardized formats for written documentation and information conveyance.

•Administered standards of behavior and discipline to ensure the safety and well-being of youth. Reported observations and incidents to appropriate personnel.

•Communicated policies and enforcement procedures to program participants, ensuring understanding and awareness of potential consequences. Administered first aid as needed.

•Created databases and spreadsheets to enhance inventory management and reporting accuracy.

•Provided operational workflow management support for CEO and sales team. Standardized department filing systems to increase efficiency.

•Supported the HR Department with payroll and new hire procedures. Improved communication efficiency as the primary liaison between departments, clients, and vendors.

Senior Administrative Assistant January 2019 - April 2022

Wink Davis Equipment

•Provided excellent customer service to both clients and employees.

•Managed files and paperwork, including retrieval of documents and overseeing incoming/outgoing mail.

•Ensured quality control of documents and data. Oversaw call center operations and processed payments.

•Transferred and monitored the office phone system. Utilized Microsoft Office and Excel spreadsheets for various tasks.

•Contacted insurance providers to verify accurate insurance information and obtained authorization for proper billing codes.

•Created databases and spreadsheets to enhance inventory management and reporting accuracy.

•Provided operational workflow management support for the CEO and sales team.

•Standardized the department filing system to increase efficiency.

•Improved communication efficiency as the primary liaison between departments, clients, and vendors.

Administrative Assistant June 2017 - December 2018

The State of Georgia (Decal) - Contract

•Performed tasks including the following: processing assigned electronic and hard copy applications for CAPS scholarships to determine program eligibility.

•Processed and assigned renewal applications for CAPS scholarships to determine ongoing eligibility.

•Verified eligibility through appropriate documents and contact with consumer's employer, education institution, and any other third-party entity that may verify eligibility; and applying eligibility policies accordingly.

•Processed referrals from Department of Family and Children Services (DFCS) and/or partner.

agencies for CAPS scholarships to determine eligibility.

•Provided resolution to customer concerns and issues that arise. Providing initial consumer education.

•Conducted research using a variety of sources to complete, prepare, assemble, process, and/or generate reports and other documentation, or to respond to inquiries, questions, or requests. Answered incoming phone calls and directed callers to appropriate departments and personnel.

Administrative Assistant February 2016 - May 2017

CRIF Lending Solutions

•Organized and maintained filing and document management systems by coordinating, archiving, and purging files.

•Developed administrative processes to achieve organizational objectives and improve.

office efficiency. Updated customer contacts and delivery dates Answered and directed incoming calls using multi-line telephone system.

•Sorted and distributed incoming mail, dispersing to appropriate departments and personnel; Prepared packages for shipment by generating packing slips and setting up courier deliveries. Identified and corrected data entry errors to prevent duplication across systems.

•Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Maintained inventory in supply closet to prevent shortages.

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Administrative Assistant January 2015 - January 2016

Nationwide Credit

•Collected customer feedback and made process changes to exceed customer satisfaction goals.

•Provided accurate and appropriate information in response to customer inquiries.

•Made reasonable procedure exceptions to accommodate unusual customer requests.

•Developed effective relationships with all call center departments through clear communication.

•Built customer loyalty by placing follow-up calls for customers who reported product issues.

•Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met.

•Properly directed inbound calls in phone queues to improve call flow.

•Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

•Prevented store losses using awareness, attention to detail and integrity.

•Excelled in exceeding daily credit card application goals.

•Achieved high sales percentage with consultative, value-focused customer service approach.

EDUCATION

Business Office Technology, Chattahoochee Technical College- Marietta, GA

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