Phillip barnes

Concord, North Carolina 980-***-**** ad39e5@r.postjobfree.com

Manager

Change Management / Process Improvement / Operational Excellence

Business Analysis / Project Management / Systems Implementation

Proven management professional certified and experienced in successfully guiding implementation of large-scale changes. Creative business builder practiced in systems implementation, process analysis, continuous improvement, and project and change management for small and large implementations.

Delivers Change Management, Tools, and Metrics for Large-Scale Change

OD/Organizational Change Management Professional

Experienced & Effective Servant Manager

Knowledgeable & Experienced Operations Manager

Certified Trainer

Delivers Cogent Business Strategy & Analysis

Key Characteristics: Highly creative, analytical, precise and systematic thinker. Reliable performer, deadline driven with conscientious attention to detail. Tactful, diplomatic team player who is open to new ideas. Consistently performs at “above and beyond the call of duty’ levels to ensure quality standards and results.

Certified Change Management Professional, Prosci

PMP, Project Management Institute

CDIA+ Certification, Datavault

Six Sigma Green Belt Training

BA – English, UNC Charlotte

Selected Accomplishments

Change Management for Large System Implementation (CHI). Performs assessment of large and functionally/geographically diverse population, and subsequently provided recommendations, metrics, tools and plans for managing a long-tail program change for 98 Hospitals systems and physician groups. Follows change through several stages of implementation, working with incident management team, helpdesk and multiple business units to resolve issues.

Co-Development and executed formal Lessons Learned Program (CHI). Developed a large-scale lessons learned program from the ground up, employing business psychology tactics to remove emotional barriers to productivity during change, as well as obtain actionable feedback. Designed and managed capture tools, process, follow-through plan and delivery.

Designed Collaborative, Dynamic Findings and Recommendations Reporting Vehicle (CHI). A new vehicle for chronicling and housing documentation detailing the processes employed to assess and manage an impending large-scale change was desired. A dynamic, electronically shared document using hyperlinks to compile the assessment, analysis and recommendations of a large and diverse population of impacted workers was designed to function as a website, with differing levels of access to information based upon role.

Development of External Change Management Program Offering (Ricoh). Internal marketing initiative using Change Management as a differentiator launched. Assisted leading manager in building program and selecting team members to construct a first-to-market offering in the industry marketplace. Designed templates, including the original draft of the core deliverable.

Grew revenue by 62% and gross margin by 55% at a large-scale Bank Client (Ricoh). Customer satisfaction levels and targeted production measurements were well below acceptable. Introduced innovative revenue-producing service offerings and quality control measurements. Implemented marketing programs designed to raise client awareness levels. Service and resulting throughput increased by 30% and customer reversed decision to cancel $5M contract. P&L responsibility of $5M.

Saved One Million in annual Cost and improved Shipping Process (Eastern Metal Supply). Reviewed current shipping and mailing vendors, as well as current processes. Negotiated a contract with UPS to be the preferred vendor for small to large packages. Re-engineering methods to improve processes, reduce risk, increase control and increased customer satisfaction. The first year’s ROI was over One Million in savings in shipping cost. Customers also saw improved handling of their inventory and quality of received packages.

Career Summary

Lead, Chick-fil-A, March 2023 - Present:

Supervised and trained staff, and managed daily restaurant operations.

Ensured food preparation was of highest quality standards.

Generated shift summary reports and managed employee breaks and shift changes.

Shift Manager, McDonalds, September 2022 – March 2023:

Oversee daily operations of a fast-paced business, including personnel supervision and training.

Manage shift changes, employee breaks, and shift summary reports.

Ensure all food preparation is complete and compliant with safety regulations.

Care Giver, Self Employed, January 2020 – January 2022:

Provided compassionate and attentive care for elderly family members.

Managed complex medical needs and daily living requirements.

Ensured clean and sanitary home environment.

Promoted into positions of increasing responsibility at Ricoh Americas, Inc. a division of Ricoh Corporation, Japan:

Principal Consultant, March 2011 – June 2014.

Conduct and produce deliverable for multiple enterprise level Change Management engagements, leading groups of contributing analysts for Global / Vertical / Healthcare / Education clients in Change Management and Business Process Analysis.

Business Analyst, April 2004 – March 2011

Analyze large-scale business processes and deliver findings and recommendations.

Area Operations Manager, March 2001 – April 2004

Managed multiple client locations across the Carolinas valued at $15 million.

Client Account Manager, Xerox Business Services, Oct 1998 – December 2000:

Identified and grew new business opportunities.

Monitored production processes to ensure quality standards, coached and counseled team members on operational processes, and led recruitment, education, development and retention efforts.

Developed site and process manuals, worked with IT to network digital products, and established relationships with new and existing vendors to secure best prices for supplies and equipment.

Site Manager, IKON Management Services, January 1996 – February 1998 and September 1989 - October 1993:

Managed all operations for IKON Management Services, including employee administration and client relations.

Oversaw the development and implementation of new processes and procedures to improve operational efficiency.

Coordinated with various departments to ensure successful completion of project objectives.

Managed daily production operations and established new production systems.

Assistant Manager / Trainer, Kinko’s, October 1993 – January 1993:

Managed all operations for IKON Management Services, including employee administration and client relations.

Oversaw the development and implementation of new processes and procedures to improve operational efficiency.

Coordinated with various departments to ensure successful completion of project objectives.

Managed daily production operations and established new production systems.

skills

Microsoft Word • Microsoft PowerPoint • Microsoft SharePoint • Mailroom • Management • Writing • Microsoft Excel • Health Care Industry • Records Management • Business Process • Strategic Thinking • Problem Solving • Analytical Skills • Communication • Negotiation • Leadership • Project Management • Business Acumen • Financial Analysis • Presentation Skills

references

Available upon request

Contact this candidate