HAMID BAHADORI

Tel.: 214-***-**** M Email: ad39e3@r.postjobfree.com

PROFESSIONAL EXPERIENCE

DZS Inc, Plano TX/Hybrid 2021-Present

Customer Success Manager, Director

• Developing and driving the deployment and adoption strategy across product journeys, by individual product and cross-product, in collaboration with the broader ecosystem of customer success and services teams

• Setting performance targets for the customer success organization based on deployment, adoption, health metrics, and retention

• Overseeing the creation of enablement and skill set development for the teams

• Developing and driving execution of strategic projects to build and improve the organization

• Maintaining strong partnerships with Technical CS, Sales, and Product Management functions

• Owning coordination of customer escalations and get well planning methodology

• Building and maintaining executive relationships with strategic customer contacts Darvish Systems, Remote 2019-2021

IT Project Manager

• Managed project execution on technical solution creation project

• Created and managing project management artifacts

• Provided weekly status updates on project status

• Ensured on-time, professional delivery of solutions and artifacts

• Coordinated across internal team and business units across the enterprise to implement solutions Verizon, Remote

Network Security Planner – Distinguished Member of Technical Staff 2016-2019

• Accomplished a special project (Identity Based) by establishing objectives via organizing and leading to execute a plan within a specific budget

• Implemented: Analytics and Network resolution microservices to authenticate and verify network users

• Verizon Cloud Platform & AWS Deployment forecast and network sizing

• Issued RFP and review to vendor selection, SoW, lab and field deployment

• Initiated and maintained a working relationship across several organizations such as o Engineering, Standards Practices, Network Operations, Program Management Office, Legal….

Dialogic Inc., Remote 2014-2016

Senior Product Manager

• Providing leadership for all domestic and international product management/development activities o Positioned products into the IMS/VoLTE/VoWiFi networks o Evolved products into a Virtualized environment for NFV/Cloud application o Responsible for ensuring that product(s) have a healthy funnel via SFDC o Account team product training

Imagine Communications, Frisco TX 2013-2014

Senior Product Manager

• Responsible for managing customer evaluations and NPIs (New Product Introductions) worldwide

• Reporting on revenue conversion per engagement/customer/region on a weekly basis

• Engaging with Sales, Marketing, and Engineering to ensure project success GENBAND INC. (Now Ribbon Networks) 2003-2013

Director Sales Engineering

• Responsible for all aspects of pre-sales and post-sales to major Mobile and Fixed accounts/partners

• Designed and proposed solutions based on in house and partner product to address custom network implementations

o Media Gateway, Soft Switch, SBC, Security Gateway, Application Server o Building a trustful relationship with the customer pre/post sales o Defining and identifying new features and functionalities to expedite customer success o Internal and Channel Sales product and solution training o Conducted and attended weekly calls with existing and prospect customers

• Responsible for technical and commercial responses to RFXs/Tenders o Influencing the RFX content and RFX defense

o Configuration/Pricing, Quotes and Proposals, Generation of the Statement of Work (SoW) EDUCATION

B.S. Electrical Engineering

San Jose State University, San Jose, CA

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