KHADIJAH MUHAMMAD

Hoover, AL ***** • 256-***-**** • ad39dt@r.postjobfree.com

Professional Summary

I am a versatile Administrative Manager who applies exceptional organizational skills while overseeing both smaller & larger administrative teams. Coordinated meetings & conference calls, planed itineraries, and designing spreadsheets. Focused on ensuring efficient office operations through effective management methods. I am a detail-driven & organized professional with diverse experience in supporting data analysis, reports, clinical administrative space analysis & allocation, fiscal oversight, and human resource management. I have investigated complex functions & work processes by making recommendations for improvement based on the quantitative & qualitative effectiveness & efficiency of program operations. Skills

• Change Management

• Training Management

• Human Resources Knowledge

• Strategic and Financial Planning

• Stakeholder and Investor Relations

• Conflict Resolutions

• Program Management

• Federal/State Compliances

Work History

Bank Operations Specialist, 09/2022 to Current

PNC Bank – Birmingham, AL

• Reviewed reports to identify exceptions, monitor quality and ensure compliance. Assisted with daily cash and ATM balancing. Oversaw branch operations and workflow for consistency.

• Performed account maintenance by closing out accounts and changing customer addresses.

• Received loan and utility payments, sending funds to correct destinations, while generating monthly reports on customer activity and customer feedback. Trained new hires on customer service policies and procedures

• Reviewed transactions &related documents & verifies work processes to ensure completeness, accuracy & conformance to established service levels & applicable procedures Financial Relationship Consultant, 09/2021 to 08/2022 Regions Bank – Birmingham, AL

• Educated & advised customers on Regions Consumer & Business products, services, and all loan & deposit types. Delivered strategic investment advice for individual & corporate clients.

• Achieved required levels of outbound phone calls using generated customer & prospect lead lists & prior customer conversations to acquire new customer relationships & to expand existing customer relationships.

• Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess & meet financial goals.

• Educated clients on various financial matters & provided professional recommendations on investment opportunities, products & services based on individual needs.

Service Manager, 08/2019 to 07/2021

ENTERPRISE HOLDINGS – Birmingham

• Successfully qualified and ranked within the top 50% of the MT/MA Matrix for 6 months, while ranking #6 out of #300 on the company matrix. Assisted with the growth of income and fleet for two branches in the Birmingham district.

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts. Assisted with onboarding of new employees by providing training and development resources.

• Managed operational oversight, business development, and process improvement strategies. Facilitated disciplinary hearings to learn about conflict resolution in workplace.

• Created follow up tasks, generated proposals & administered all facets of the account & the sales process utilizing internal CRM software.

Sr. Housing Consultant, 03/2017 to 07/2019

THE WOODLANDS OF TUSCALOOSA – Tuscaloosa, AL

• Assured the signage of leases by future residents and renewal leases of current residents to include students at the University of Alabama & Stillman College, and Shelton State Community College

• Actively engages in organizational training opportunities that develop personal and professional skills related to time management, emotional intelligence, interpersonal skills, career planning, public speaking, and small group leadership.

• Met with stakeholders to discuss program objectives and strategies, along with monitoring and evaluating the impact of social services on community. Developed and implemented programs to engage and empower underserved populations.

• Provided expert consulting services on syndication and re-syndication structuring, including a strong understanding financial concepts, as well as investor negotiating strategies Education/ Diplomas/Training

Bachelor of Science: General Studies, 05/2019 Master of Science: Marketing, Expected in 05/2024 The University of Alabama - Tuscaloosa, AL Southern New Hampshire University - Manchester, NH Strategic Management, 2024 Human Resource Management, 2023 Administration and Program Management, 2023 Conflict Resolution, 2023 Languages

German – Fluent

American Sign Language - Fluent