YVETTE NEALY

ad39cl@r.postjobfree.com

313-***-****

SUMMARY

Resourceful, energetic, detail-oriented support professional with over 20 years of demonstrated success in front office operations, data entry, and database management. A thorough understanding of Microsoft Excel spreadsheets and the Microsoft suite: (Word, Excel, PowerPoint, Outlook), Enterprise 6.8.1, AS 400. Seeking a challenging position within the staffing industry utilizing a vigilant eye and extensive experience to ensure the accuracy of records.

AREAS OF EXPERTISE

Front Office Operations

Executive Office Management, Confidential Correspondence and Data, Executive and Board Relations

Data Entry, Appointment Scheduling, Oral /Written Communication

Community and Customer Service, Events Management, Media/Presentation Equipment

Database & Contact Management

Public Relations/Community Outreach/Volunteer Coordination

Microsoft Word, Excel, PowerPoint, Outlook, Enterprise 6.8.1, AS 400

SKILLS & TRAINING

Medical Insurance Specialist Certificate, Henry Ford College, Dearborn, MI

Customer Service Training Certificate, Kelly Services, Inc.

EDUCATION

MBA, Human Resources Management, University of Phoenix, Southfield, MI

BA, Journalism, Wayne State University, Detroit, MI

Associate in Business, Medical Practice/Facility Business Management, Henry Ford College, Dearborn, MI

CAREER HISTORY

Boundless Promotions 02/2024 – Present

Entry Level Customer Service Representative

Collaborate with management staff to stay updated on new products, services, sales promotions, and policies

Interact with customers in a friendly and professional manner while actively listening to their concerns

Handle confidential customer information with sensitivity and discretion

Greet, qualify, recommend products/services and close every customer

Suggest areas of improvement to management staff to increase consumer satisfaction

U-Haul of Michigan 09/2022 – 02/2024

Facility Housekeeper

Maintain and track cleaning supply inventory, requesting supplies as needed

Provide sweeping, vacuuming, wiping and mopping for storage units, hallways, restrooms, and elevator

Dispose of trash

Other duties as assigned

University of Detroit Mercy Law School (contractual) 03/2023 – 05/2023

Faculty Support Assistant Workway BancForce

Provided primary support to faculty such as attendance, exam preparation, and preparing course materials

Answered phones and respond to inquiries, appropriately

Ensured that problems/issues are escalated to the proper individual/department

Assisted with event coordination

Prepared written correspondence as needed and based on functional needs

Provided back-up support as assigned

YVETTE NEALY

ad39cl@r.postjobfree.com

313-***-****

Detroit Public Schools Community District (contractual) 06/2022 – 07/2022

Data Entry Specialist Lancesoft

Data entry in Excel and other in-house systems

Data analysis of the correctness of the data being input in system

Answered the phone and responded to inquiries from parents regarding application status

Jury Services Wayne County Government (contractual) 01/2022 – 06/2022

Clerk III Robert Half Inc

Review Juror Questionnaires

Determine if Juror is Qualified

Open and Sort Mail

Input Data from Juror Questionnaire into System

Check in Jurors for Jury Service

Answer Phone Calls from Jurors

Henry Ford Health System (contractual) 01/2020 - 03/2020

Secretary Kforce Staffing

Typing routine correspondence and forms

Retrieving, sorting, and distributing mail

Screening visitors and phone calls

Recording meeting minutes and preparing minutes for distribution to staff

Acro Service Corporation 07/2019 - 12/2019

Drawback Data/ Entry Administrator

Printing and putting documentation in order

Calculating and preparing documentation for data entry

Keying data into Excel spreadsheet

Renaming and/or updating files

Amrock Inc. 03/2015 - 03/2019

Appraisal Relations Specialist

Responded to email and phone requests for information about the status of the appraisal from internal and external clients

Resolved client complaints or answered client’s questions about their appraisal

Acted as intermediary between the appraiser and the lender during the appraisal process

Used the employer’s proprietary software to complete inquiries and update orders

Contact this candidate