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Customer Service Operations Manager

Location:
Tampa, FL, 33603
Salary:
75000
Posted:
March 11, 2024

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Resume:

MICHAEL J. PHELAN

Pinellas Park, Florida, ***** - Cell: 727-***-**** - ad39c7@r.postjobfree.com

Results driven manufacturing professional that has successfully led multi-plant operations with $75M in revenues and 100 employees. Managed both public and private manufacturing sectors within the medical device, titanium alloys, molded and machined plastics, rubber components, extruded thermoplastics, urethanes and specialty chemical markets. Proven track record of exceeding company KPI goals thru sustained continuous improvements in safety, team building, quality, customer service. production efficiencies, costs and inventory management. PROFESSIONAL EXPERIENCE

Carpenter Technologies- Clearwater Florida Aug 2023-Present Production Supervisor

Carpenter Technologies is the leading supplier of titanium alloy products.

Actively promote safety first culture and positive work environment.

Provide production employees with direction and supervision support.

Plan and schedule all operations including purchasing and repairs.

Responsible for interfacing with other functions (Sales, MRP, and Lean Management).

Collaborate to achieve and exceed Company goals and objectives. TSE Industries- Clearwater Florida May 2012-Jul 2023 Operations Manager

TSE manufactures and assembles medical single-use components, injection and compression rubber products, cast urethane, adhesives, plastic sheet, and plastics CNC machined parts.

Revenues of $75M with plant supervision over 100 production employees including Engineering, Maintenance, Warehouse and Quality Control Departments.

Responsible for providing leadership in all areas of production that drove culture of safety, customer service, and world class manufacturing.

Responsible for hiring and developing personnel, scheduling, monitoring and evaluating production results and trends, increasing the effectiveness of ERP systems and technical support for product and process enhancements.

Accomplishments include implementation of lean manufacturing principles such as 5S, Value Stream Mapping, Kaizen Process, X Matrix Planning, Gemba and A3 that increased on time deliveries by 30%, capacity by 40% and operational efficiencies by 40%. Saint Gobain Performance Plastics – Aurora Ohio Feb 2001-May 2012 Production Manager – Akron Plant 2010-2012

Akron plant compounds and extrudes PVC and thermoplastic elastomer tubing for fluid transfer in the food and beverage, medical and industrial markets.

Annual revenues of $50M with supervision over 120 union employees.

Primary responsibility was to provide leadership in all areas of world class manufacturing.

Responsible for developing personnel, scheduling, monitoring and improving production results.

Accomplishments include zero work related incidents, with significant improvements in scrap and setup reductions, machine uptime, operator efficiency and customer one-time performance. Site Controller and Assistant Production Manager – Clearwater Plant 2007-2010

Plant extrudes thermoplastic tubing and over-molded assemblies for medical markets.

Responsibilities included all financial activities, forecasts, budgets, operating performance analysis, cost accounting management, capital expenditures, internal controls and Corporate financial reporting.

Other areas included production scheduling, inventory management, operational output and efficiencies.

Accomplishments include timely and successful acquisition and integration of plant within Saint Gobain along with another acquisition in Tampa into Clearwater plant. MICHAEL J. PHELAN – Resume Cont.

Strategic Business Unit Controller– Aurora Ohio and Paris France 2005-2007

Group Controller for Saint Gobain Synflex Business units with combined revenues of $120M at all four plants.

Areas of responsibility included all finance and accounting functions within the group, strategic planning, budgets, analysis of results, capital and acquisitions.

Units manufacture tubing for beverage, paint and automotive industries.

Spent two years as part-time Controller in Synflex Paris business unit. Site Controller– Aurora and Mantua Plants 2001-2005

Responsibilities included planning and managing daily financial activities, operational performance, variance analysis, product cost analysis, inventory accuracy, capital planning, budgets and forecasts.

Accomplishments include leading the Aurora facility to the first “A” internal audit grade given to any Saint Gobain division worldwide.

Scott Fetzer Company– Westlake Ohio Dec 1988-Feb 2001 Halex Plant Controller – (Division of Scott Fetzer) 1998-2001

Halex is a manufacturer and distributor of electrical fittings with annual revenues of $40M.

Responsibilities included accurate reporting of financial results to Corporate.

Daily procedures included supervision over A/R, A/P, Payroll and all Inventory functions.

Accomplishments included development of an accurate perpetual inventory and production standard cost systems.

Corporate Financial Accountant– 1995-1998

Responsible for consolidating and reporting company-wide financial results highlighting any issues to Management.

Daily procedures included general ledger bookkeeping, review and approval of division capital requests, annual budget reviews, and special division projects requested by Corporate Management.

Assisted divisions in inventory cost management systems. Corporate Staff Accountant/Internal Auditor/EDP Specialist– 1989-1995

Responsibilities included accounting functions, planning and budgeting division audit engagements.

Additional responsibilities included financial and operational audits in areas of revenue/receivables, purchasing/disbursements, inventory/costing, internal controls, and safeguarding of assets and data systems.

EDUCATION AND SKILLS

Graduate of Walsh University – B.A. Degree in Accounting- 1988 Lean Manufacturing Principles -Six Sigma, 5S, Value Stream Mapping, Kaizen Process, X Matrix Planning, Gemba and A3 Systems.

Cost Accounting, ERP Effectiveness, Capital Planning, Forecasts, Budgeting, Strategic Planning/Execution and Financial Analysis.

Willing to travel.

References:

Robert Klingel Jr. TSE Industries President 727-***-**** Marlon Moore TSE Industries Production Supv. 727-***-****



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