Curriculum Vitae

Personal Information:

- Name: Seth Nalianya

- Contact Information:

Email :ad39c5@r.postjobfree.com

Objective:

Passionate and entrepreneurial Customer Support Analyst with a deep enthusiasm for cryptocurrency and blockchain technology. Seeking to leverage expertise in fintech and cryptocurrency support roles to contribute effectively to CoinList’s mission of advancing blockchain technology and providing exceptional user experiences.

Education:

-Bachelor of Science in Business and Information Technology, Co-operative University Of Kenya, 2020

Professional Experience:

Customer Support Analyst at D light San Francisco,

- Provide frontline support to users, addressing inquiries and issues related to cryptocurrency products and services.

- Educate investors on product usage and guide them through troubleshooting processes, ensuring a seamless user experience.

- Manage urgency and timelines to meet service level agreements, prioritizing tasks effectively to maintain high levels of customer satisfaction.

- Diagnose bugs and liaise with engineering teams to facilitate timely resolution and continuous improvement of the platform.

- Contribute to ad-hoc projects aimed at scaling customer support capacity and enhancing user engagement, including maintaining FAQ sections and implementing user feedback.

Skills:

- Proficient in providing customer support for cryptocurrency and fintech products.

- Excellent communication skills, both verbal and written, with a proven ability to convey complex information in a clear and concise manner.

- Strong problem-solving abilities, with experience in diagnosing issues and proposing effective solutions.

- Entrepreneurial mindset with a proactive approach to identifying opportunities for improvement and implementing innovative ideas.

- Ability to work autonomously and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines and deliver exceptional results.

Languages:

-English

References:

Available upon request.

Contact this candidate