NICOLE MOLELLA

Location: ***** Emerald Ridge Dr, Hudson, FL 34667 • Contact: 727-***-**** • Email: ad39bt@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic and seasoned Operations Manager and Administrative Specialist with over 16 years of progressive experience driving operational efficiency and administrative excellence in fast-paced environments. Adept at streamlining processes, managing diverse teams, and implementing practical business strategies to optimize productivity and enhance service delivery. Demonstrates a proven track record of success in overseeing complex projects, improving workflow systems, and fostering cross-functional team collaboration. Exhibits exceptional organizational skills, financial acumen, and a keen ability to manage multiple priorities simultaneously. Recognized for strong leadership, problem-solving capabilities, and a commitment to achieving organizational objectives. Brings a solid understanding of the intricacies of operations management and a passion for delivering administrative solutions that drive business growth and employee satisfaction.

AREA OF EXPERTISE

Regulatory Compliance Management • Financial Management • Administrative Operations • Invoicing and Budgeting • Procurement Operations • Expense Management • Logistics and Supply Chaing • Natural Gas Industry • Business Continuity Planning • Customer Relationship Management • Inventory Management • Project Planning • Sales and Payments

PROFESSIONAL EXPERIENCE

Operations Assistant III & Office Administrator Mar 2019 – Present

Marlin Gas Services Spring Hill, FL

Orchestrate regulatory compliance initiatives by preparing and submitting filings for DOT and IRS to mitigate legal risks while managing Class A IFTA/IRP accounts to navigate transportation regulations and optimize fleet operations.

Manage titling and registration for 131 vehicles and trailers and streamline toll management for road tractors using Sunpass and EZ pass systems, enhancing the legal compliance of the fleet and ensuring operations fleet readiness.

Prepare financial worksheets and analyses to support and streamline the budgeting process, accounts payable, and invoice generation while engaging in financial analytics calls to provide insights that influence financial planning.

Organize the classification and management of a high volume of purchase transactions, overseeing 6,000 to 8,000 employee card receipts annually, reflecting high accuracy and attention to detail.

Marlin Gas Services Operational Highlights:

Processed all invoices for operational and capital expenditures by creating statements, developing daily income dashboards, and integrating them in Tableau, thus ensuring fiscal accuracy and budget adherence.

Led Marlin’s Drug and Alcohol program, coordinating with NASTC for random testing and serving as a Certified Screening Technician, underscoring a commitment to workplace safety and regulatory compliance.

Developed and maintained a comprehensive business continuity plan to mitigate risks and ensure operational resilience while facilitating round table calls to enhance cross-functional collaboration.

Demonstrated capability in procuring and maintaining special transportation permits (Overweight and Over width), crucial for undertaking unique logistics challenges and expanding operational scope.

Customer Service Coordinator and Marketing Assistant Mar 2013 – Present

Precision Computing Hudson, FL

Engaged in multifaceted marketing initiatives, encompassing social media engagement, blog posts, and website content development, thus amplifying the company’s digital footprint and increasing audience engagement.

Showcased acute business development acumen by identifying and nurturing leads for new business ventures during customer interactions, opening avenues for revenue growth and market expansion.

Contributed to enhanced customer retention, loyalty, and overall satisfaction by maintaining open communication lines with customers and enabling partnerships through prompt, empathetic handling of inquiries.

Reduced accounts receivable duration and boosted cash flow and financial stability by orchestrating the monthly invoicing process, thus enhancing the efficiency and accuracy of billing operations.

Executive Administrative Assistant and Operations Team Leader Jan 2007 – Jun 2016

DSC Sales, Inc. Oldsmar, FL

Navigated the intricacies of e-commerce order and payment processing to enhance the customer experience through streamlined, error-free transactions, thus boosting customer satisfaction and repeat business.

Utilized Excel to maintain precise accounts receivable and payable records, providing critical insights for budgeting and financial planning through accurate accounting and financial stewardship.

Implemented robust operational processes, overseeing service coordination and crafting weekly schedules for supervisors and sales representatives, thus enhancing operational efficiency and optimizing staff deployment.

Conducted in-depth sales analysis, producing detailed reports that tracked growth patterns and forecasted trends for new projects, allowing for data-driven approaches and informed business decisions.

DSC Sales Operational Highlights

Devised and implemented dynamic sales strategies, significantly boosting regional sales while monitoring sales representatives' activities to ensure alignment with corporate goals and maximize team performance.

Managed communication and documentation, including updating retail set locations and coordinating display tracking to facilitate seamless information flow and enhance the accuracy of retail operations.

Negotiated with vendors and organized product procurement for multiple warehouse locations, showcasing strong logistics and supply chain management skills.

Oversaw warehouse readiness for e-commerce and retail distribution and managed logistics for annual projects, reducing costs and improving operational efficiency.

INTERNSHIPS

Medical Receptionist – Internship Oct 2013 – Dec 2013

Trinity Regional Rehab Trinity, FL

Managed new admissions through multiple systems, including ECS, LTC, COMS, and SFN contracts, processing a high volume of data while ensuring accuracy and compliance with healthcare regulations.

Assisted nurses with patient admissions and coordinated with various healthcare professionals to ensure a smooth patient transition, reflecting a commitment to efficient patient care.

Shadowed Certified Nursing Assistants (CNAs) during patient admissions, contributing to critical tasks such as skin assessments, weight measurements, and the maintenance of accurate care charts

Administrative Operations Intern Mar 2011 – May 2011

Countryside Foot & Ankle Clearwater, FL

Streamlined the billing process, reducing insurance claim rejections and enhancing patient satisfaction by providing clear information regarding patients' coverage and potential out-of-pocket costs.

Assisted in transitioning from paper-based to digital records, improving record accessibility for healthcare providers, enhancing the accuracy of patient information, and contributing to better coordinated and more efficient patient care.

Enhanced the financial operations of the healthcare facility and improved patient satisfaction by offering transparent and efficient billing services, preparing and processing billing documents, and addressing related inquiries.

EDUCATION AND CERTIFICATION

Bachelor of Science in Healthcare Administration & Management – Herzing University, Dec 2013

Diploma in Medical Billing and Insurance Coding – Herzing University, Apr 2011

PROFESSIONAL REFERENCES

Kenneth Baker, Business Manager @ Marlin Gas Services – Former Manager • Contact: 352-***-****

Joanna Flannigan, Corporate Accountant @ Chesapeake Utilities – Co-Worker • Contact: 302-***-****

Mike Salassa, Business Development Manager @ Chesapeake Utilities – Business Associate • Contact: 904-***-****

Barry Kennedy, Retired – Former Manager @ Chesapeake Utilities – Business Associate • Contact: 561-***-****

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