OBOSUVWE FAITH OBORAKPORORO

Results-driven operations professional with years of experience in managing and optimizing operational processes. Proven track record in improving efficiency, reducing costs, and enhancing overall productivity. Skilled in project management, process improvement, and team leadership. Adept at analyzing complex situations, identifying opportunities for improvement, and implementing effective solutions. Strong communication and interpersonal skills, with a collaborative approach to problem-solving. Committed to delivering high-quality results and exceeding organizational goals.

• Mail: ad39bm@r.postjobfree.com

• Line: 081******** 080********

• Location: Lagos Mainland (Agege), Lagos Nigeria

SKILLS

• Customer Service

• HR Operations

• Business Operations

• Virtual & Remote Assistance

EDUCATION AND CERTIFICATIONS

• Our Savior Institute of Science, Agriculture & Technology Polytechnic OSISATECH: HND – Public Administration: 2011

• National Youth Service Corps: Certificate of National Service – CNS: 2012 / 2013 WORK EXPERIENCE

OWOLABI GENERAL MERCHANDISE NIGERIA LIMITED: 2021 - 2024 Customer Service Supervisor - CSS

• Supervise and lead a team of customer service representatives to ensure the highest level of customer service is provided.

• Develop and implement customer service policies and procedures to enhance efficiency and effectiveness.

• Handle escalated customer inquiries and complaints in a professional and timely manner.

• Monitor and evaluate team performance through key performance indicators (KPIs) and provide regular feedback and coaching.

• Conduct training sessions for new hires and ongoing training for existing team members to ensure continuous improvement.

• Collaborate with other departments to resolve customer issues and improve overall customer experience. PAYWISE NIGERIA LIMITED

Customer Service Officer

• Contact new and existing customers to discuss needs

• Serves as an intermediary between the customers and management, and help management in area of planning and customer relations services.

• Recovering of Loan from the Customer by Calling the Customer to Solicit Payment.

• Identify prospective customers, lead generation and conversation KALABARI NATIONAL COLLEGE BUGUMA: 2012 - 2013

Educator - NYSC

• Plan and deliver lessons that cater to the diverse needs and abilities of students.

• Create a stimulating and supportive learning environment that fosters student engagement and participation.

• Develop and implement effective teaching strategies to enhance student learning outcomes.

• Assess student progress and provide constructive feedback to support their academic growth. OTHER ACHIEVEMENTS AND CORE OPERATIONS

• Experienced in customer-facing work environments

• Ability to provide an outstanding service within any environment and ensure that I represent any business in a professional and approachable manner

• Support high-volume operations with multi-tasking abilities and high energy and deal with a broad range of customers

• Possess solid skill in organization, problem solving, teamwork, communication

• Handle complex situation

• LinkedIn: https://shorturl.at/luvER

• Availability: Due Notice

• Reference: Available on Request

• Relationship Management

• Administrative Management

• Sales & Marketing

• Human Resource Management

• Microsoft Office

• Database Management

• Conflict Resolution

• Customer Onboarding

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