Mark Williams

Royal Oak, MI

ad39bk@r.postjobfree.com

linkedin.com/in/mwwilliams

248-***-****

Innovative Job Coach with expertise in coaching job seekers in the search process to land another good job. Skilled in resume and cover letter development and job search training. A Leader who builds successful relationships in and out of the corporation. Committed to training and motivating job seekers to move forward in their career.

Job Fairs - Established the process and secured space to ensure weekly job fairs.

Interview Training & Development - Travelled the country providing one on one and group presentations to help candidates when leaving a job. Created a safe environment to help candidates learn how improve their skills to cultivate a job offer.

Staffing - Provided on site recruiting for Ryder. Created start-up and shut-down staffing plans to meet production needs at Detroit, MI companies. Implemented recruiting campaigns to attract and select candidates.

Policy & Procedures - Designed and implemented policies and completed orientations to insure mutual understanding.

EXPERIENCE

Kokopella High Touch Outplacement

CAREER CONSULTANT 2023 - Present

Working part time to manage caseload of outplacement clients. Develops extensive, customized resume for each client and actual cover letter to be used as template. Co-leads training on job search segments – Introduction to Job Search; Strategic Search & Marketing Plans; LinkedIn; Networking; Interviewing; Negotiations; Accessing the Hiring Manager; Artificial Intelligence Screening.

Skilled in delivering the full cycle of outplacement services – resume and cover letter development, job search coaching, negotiations and support

Ser Metro, Detroit, MI

FINANCIAL COACH June 2022 - Jan 2023

Enrolled customers into Center for Working Families program ensuring intake, financial assessments, budgets, balance sheets and credit reports are completed. Ensured financial workshops were completed weekly. Updated notes and assessments in Salesforce and Launchpad. Followed up with assessments to ensure clients received rewards as they improved their financial status.

Selected to run the first Mobile Bank Bus for indigent clients after the pandemic, expecting just a few people, but attracting many more than expected

Ensured clients realized their matching grant as they open a savings account, building credit and an improved score

Empowered and guided customers to dispute issues on their credit reports free of charge

Robert Half, Dearborn Heights, MI

STATE OF MICHIGAN AGENT 2021 - 2022

Worked remotely during the pandemic taking MARVIN calls as customers called in to report their job search information to the Unemployment Office. Helped customers reset passwords and trouble shot log in issues. Contractor.

Mark Williams ad39bk@r.postjobfree.com p 2

Ensured citizens were kept well Informed of the amount and timeframe of their payments

Based on high performance, the team was selected to validate data in the system to ensure accurate and timely payments

Trusted to work independently at home with equipment from Robert Half and State of Michigan

Lighthouse - Michigan, Lathrup Village, Pontiac, MI

ECONOMIC DEVELOPMENT COACH 2019 - 2021

During this United Way pilot program, connected newly housed clients to job leads and interviews so they could pay rent by the end of the year. Helped and guided clients improve to credit scores so they could lease or buy a home. Conducted individual coaching on site in client apartments or in the office.

Helped to identify areas in their budgets where money could be saved

Celebrated clients being pre-approved for a mortgage when it least expected

Helped clients improve credit scores by identifying and disputing credit issues

Challenger, Gray & Christmas, Chicago, IL

JOB COACH & PROJECT ADVISOR 2007 - 2019

Facilitated individual and group job search training. Provided integral tactical and motivational support throughout client’s post-training service. Performed weekly assessments and analyzed client’s situation and job search approach. Provided guidance throughout search process. Managed fluid client workload and maintained documentation and reports on client management system, complying with company standards.

Promoted to Project Advisor to evaluate staffing and budget issues on large projects throughout country

Traveled 90% of the time to assist in client businesses

The Resource Network, Pontiac, Detroit, Shelby Township & Redford, MI

JOB COACH & COORDINATOR 2000 - 2006

Insured adequate staffing, space, equipment and resources for employment services to the unemployed and veterans. Monitored workflow and made adjustments to ensure timely completion of the program. Insured staff training, certification, and education compliance with regulatory agencies. Helped lay the groundwork to build a staffing agency.

EDUCATION & PROFESSIONAL DEVELOPMENT

Oakland Community College, Royal Oak, MI

Certified Job Coach - Credit Builders Alliance

Challenger Gray & Christmas/Salesforce (LISC) Certified

Credit Building Certificate

Salesforce, Launchpad, CRM, ADP

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