Keli Dzikunoo

Hillside, NJ m: 862-***-**** ad39b7@r.postjobfree.com LinkedIn

Professional Profile

I am a self-motivated and detail-oriented professional with the ability to understand and apply concepts in an increasingly complex work environment.I possess exemplary leadership qualities and open to new ideas while sharing experiences and strategies which will contribute to the overall success of the team.

Core Competencies

●Healthcare Administration

●Laboratory Operations

●Project Management

●Data Analysis

●Patient Health and Safety

●Regulatory Compliance

●Issue Resolution

●Risk Mitigation

●Sample Testing/Analysis

●Results Validation

●Team Leadership

●Critical Thinking

Experience and Impact

QDX Pathology, Edison, NJ, November 2022 to Present

MOLECULAR LAB TECHNOLOGIST

●Demonstrated expertise in coordinating and executing routine and complex molecular testing, including DNA extraction and PCR, for Gastrointestinal Pathogen Panel and Respiratory Pathogen Panel.

●Contributed extensively to the development of effective resolutions for technical problems in accordance with laboratory policies and procedures.

●Expanded the laboratory's testing menu, enhanced diagnostic capabilities, and facilitated more accurate and timely disease diagnosis and patient management.

●Reduced average turnaround time for test results by 50%, enabling healthcare providers to make timelier treatment decisions and improving patient satisfaction.

●Improved the accuracy and reliability of test results, minimized the risk of errors and false positives/negatives, and ensured compliance with regulatory requirements and accreditation standards.

●Studied and evaluated proficiency testing activity and assisted the lab manager with evaluating analytical results and documenting responses to deficiencies.

●Trained and mentored 10 new laboratory technicians, ensuring proficiency in laboratory techniques and adherence to quality standards.

Merck Sharp & Dohme LLC, Upper Gwynedd, Pa, June 2023 to August 2023

GLOBAL SITE AGREEMENTS INTERN-Global Clinical Trials Operations

●Cross-collaborated with the GSA team to negotiate new contracts with key suppliers to reduce procurement costs and streamline logistics; this decreased procurement expenses by 20% and reduced lead times by 15%, resulting in improved overall operational efficiency.

●Examined and analyzed complex contracts in the Latin America region to identify trends which empowered the team to anticipate future amendments.

●Partnered with other GSA team members to create an advanced Merck Measures Library and collaborated with other interns on projects assigned by the head of GCTO.

●Reviewed clinical research documents in MML (Merck Measures Library) to validate authenticity and validity.

●Oversaw large-scale projects for multiple ongoing studies and supervised regional work teams while gathering information, obtaining approvals, creating test plans, and diagnosing system errors to consistently meet project timelines.

●Provided recommendations to senior leadership on methods for improving process flow as related to customer experiences which resulted in an improvement in customer satisfaction scores by 25% and reduced average response times for support inquiries by 40%.

●Liaised with department leads during contract negotiations and amendments in accordance with Merck standards and regulations in order to implement a customer relationship management (CRM) system to streamline support ticketing and escalation procedures.

United States Navy Reserve, New York, March 2016 to Present

ENGINEER/ SAFETY COORDINATOR

●Facilitated quality training on Process Improvement methodologies for the purpose of establishing a culture of continuous improvement within the unit.

●Improved safety protocols which enhanced clarity and consistency in safety procedures, and facilitated easier compliance with regulatory requirements within the battalion.

●Utilized diesel generators to produce electrical power while generating and analyzing machinery reports.

●Oversaw operations at water desalination plants (i.e. distilling plants used to make fresh water from seawater), refrigeration plants, air conditioning systems, and galley equipment.

●Implemented the modernization of the Navy Family Accountability and Assessment System (NFAAS) to enhance the DoD’s process of accounting for military personnel after a manmade or natural disaster, resulting in a 30% decrease in emergency response time during simulated and real world emergency scenarios.

●Enhanced safety consciousness among personnel, reduced the frequency of safety incidents, and improved overall safety performance.

●Cultivated a safety-conscious mindset among shipmates, increased participation in safety initiatives, and fostered a culture of continuous improvement in safety practices and behaviors.

Accu Reference Medical Lab, Linden, NJ April 2021 to April 2022

LEAD MOLECULAR LAB TECHNICIAN IMMUNOLOGY

●Streamlined immunology department operations which achieved a 20% reduction in laboratory waste generation and lowered operational costs by optimizing resource utilization and promoting sustainable practices.

●Achieved a significant reduction in error rates, with a 30% decrease in the number of test result discrepancies reported, ensuring the accuracy and reliability of laboratory test results.

●Prepared 200 blood plasma samples daily for routine allergy testing and validated 1,200 test results while maintaining high quality control standards, sample integrity, and accurate recordkeeping.

●Created detailed records of quantity, type, and value of all reagents used within the department to improve inventory tracking and enhance turnover times.

●Implemented corrective actions, updated standard operating procedures (SOPs), and conducted regular audits and inspections in collaboration with lab managers to ensure adherence to regulatory guidelines.

Hershey Medical Center-Pediatric Oncology Department, Hershey, PA, October 2020 to April 2021

ENVIRONMENTAL HEALTH WORKER / PROJECT COORDINATOR

●Ascertained and addressed working conditions which required improvement to be safe, healthy, and accident-free.

●Implemented environmental safety instruction for employees which reduced hospital related infections by 30% within the first 3 months of employment.

●Identified gaps in educational or health policies and conversed with team members and team leads on creating policies to enhance safety metrics for the Pediatric Oncology Department.

●Facilitated compliance with Agile principles while serving as a project coordinator, resulting in a reduction of cycle time by 20% and increasing team throughput in less than eight weeks.

Education

Master (MHA) in Health Administration, 2023

●Grand Canyon University, Phoenix, AZ with an Emphasis in Healthcare Quality and Patient Safety

Bachelor of Science (B.Sc.) in Biology, 2020

●St. Peter’s University, Jersey City, NJ

Certifications

●Certified Scrum Master (CSM I) Scrum Alliance – January 2022

●Certified SAFe® 5 Scrum Master Scaled Agile Inc – March 2022

●Six Sigma Yellow Belt

●Professional Scrum Master (PSM I) Scrum.org. November 2021

●International Scrum Master (ISM I) International Scrum Assembly – November 2021

●Petty Officer Leadership Training (US Navy Reserve) 2018

Awards and Honors

●Certificate of Achievement in Global Health - Harvard University, 2020

Volunteerism

●Ghana Pentecost Church Food Pantry

●Habitat for Humanity

●St. Peter’s University campus kitchen

●African Student Association

●Students Against Violating the Earth (SAVE Club)

Additional Information

Languages: English, Twi, French

Technical Proficiencies: Microsoft Office Suite, Microsoft Project, Agile Management, Change Management, Quality Assurance and Control, Jira, Confluence, Cost Benefit analysis, Medical Writing, Risk Evaluating and Adaptive integrated monitoring. Electronic Health Records,

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