Customer Service Unit Secretary
Resume:
Winesha Russell
New Orleans, LA *****
ad399u@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Unit Secretary
Ochsner Health - New Orleans, LA
December 2018 to Present
• Typing
• Communicating with patients and visitors
• Admitting and discharging patients
• check patients in to a particular unit. This involves reviewing insurance documents, gathering personal information, reviewing patient paperwork, explaining patient rights and privacy, and entering patient details into a computer system. I also handle patient discharges and transfers. Housekeeping Aide
Ochsner Health System - Jefferson, VA
November 2018 to Present
1. Hospital Housekeepers sanitize and clean environments in a hospital. Duties described in a typical example resume include making beds, changing linens, cleaning floors, vacuuming carpets, restocking medical supplies, using disinfectants, and applying infection-control policies 2. 1: Remove general waste. ...
3. Step 2: High dust. ...
4. Step 3: Clean & disinfect all flat surfaces. ... 5. Step 4: Clean & Disinfect restroom.
6. Step 5: Dust Mop floor: ...
7. Step 6: Stock supplies and perform final inspection: ... 8. Step 7: Wet Mop floor:
Customer Service Associate
Walmart - New Orleans, LA
March 2015 to April 2018
• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
Customer Service Representative
UHAUL TRUCK SHOP - New Orleans, LA
February 2012 to March 2013
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges Education
High school diploma
Clark High School - New Orleans, LA
August 2009 to May 2012
Skills
• Communication (2 years)
• Hospital Experience
• Medical Records
• Medical office experience
• Medical scheduling
• Epic
• Medical receptionist
• Patient care
• Medical terminology
• Medical terminology
Certifications and Licenses
CPR Certification
Assessments
Security Guard Skills — Completed
October 2019
Assessing risks, enforcing security standards, and handling complaints. Full results: Completed
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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