Medical Billing Customer Service

Lisa Mullis

Keavy, KY *****

***********@*****.***

+1-859-***-****

I have been a Medical Billing Specialist and Customer Service Representative for 38 years. I enjoy talking with and assisting people. I took off between 2018 till 2022 to take care of Husband. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Conduent - Lexington-Fayette, KY

October 2022 to Present

Answer phone calls for status of clients Snap and Medicaid benefits, answer 25 plus calls everyday, complete Snap applications and renewals, report of changes and update their account information. Medical Billing Specialist

Willow Tree Health Care Group, Inc. - Whitesburg, KY February 2022 to September 2022

Billed Orthopedic Claims for Outpatient for all Insurances, Followed up on denied and partial denied claims, assisted customers with questions regarding their claims, phoned Insurance Companies to verify coverage and status of claims

Cashier

Zip Zone, Inc - Hazard, KY

July 2018 to December 2018

Stock store, clean store inventory of groceries and cigarettes, assisted customers with questions, ran register, bagged groceries

Medical Billing Specialist

Kentucky River Community Care - Hazard, KY

July 2017 to July 2018

• Posted Charges for Outpatient and Inpatient Charges

• Billed Inpatient and Outpatient Charges to all Insurances including Medicare

• Followed-up on partial claims

• Posted Payments for all Insurances and Patient Payments

• Phoned Insurance Companies to verify coverage and for status of partial payments and denied charges Reimbursement Specialist

Credit Bureau Systems, Inc. - Hazard, KY

January 2016 to July 2017

Answered phone calls regarding debt collections, posted charges, posted payments, Billed all Insurances for Outpatient Procedures. Medicare, Medicaid, Black Lung and all Private Insurances Followed up on denials and partial payment claims

Medical Billing Specialist

Mountain After Hours Billing - Hazard, KY

February 2011 to January 2017

Posted Payments from all Insurances, Followed up on denied claims and partial payment claims, Billed Inpatient and Outpatient Charges for all Insurances, third party billing Medical Billing Clerk

Hazard ARH Medical Center - Hazard, KY

April 1992 to June 2004

Admissions Clerk, Medical Office Clerk, Phlebotomist, Medical Records Clerk, Medical Billing Clerk, Medical Collections Clerk

Education

High school or equivalent in General Studies

Hazard High School - Hazard, KY

August 1981 to June 1985

Skills

• Filing (10+ years)

• Customer Service (10+ years)

• Inventory Clerk (10+ years)

• Data Entry (10+ years)

• Medical Billing (10+ years)

• Accounts Receivable (10+ years)

• Accounts Payable (10+ years)

• Medical Coding (10+ years)

• ICD-9 (10+ years)

• ICD-10 (10+ years)

• 10 Key Data Entry (10+ years)

• Documentation review (10+ years)

• Insurance verification (10+ years)

• Transcription (10+ years)

• Medical Scheduling (10+ years)

• Medical Records (10+ years)

• CPT Coding (10+ years)

• EMR Systems (10+ years)

• Typing (10+ years)

• Medical Terminology (10+ years)

• Hospital Experience (10+ years)

• Workers' Compensation (10+ years)

• ICD Coding (10+ years)

• Search engines (10+ years)

• Phone Etiquette (10+ years)

• Laboratory Experience (10+ years)

• Medical Office Experience (10+ years)

• Clerical Experience (10+ years)

• Triage (10+ years)

• Anatomy Knowledge (10+ years)

• Auditing (10+ years)

• HIPAA (10+ years)

Languages

• English - Expert

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