Latonda Lawrence

Experienced Customer service Professional with Five-Star Average Customer Satisfaction Rating

Atlanta, GA 30354

ad398w@r.postjobfree.com

+1-678-***-****

I am a dedicated individual who's very versatile in the work field. I am reliable and also open to learning new techniques to better my skills . My goals are to raise the service standards of the company, set high expectations and deliver exceptional skills. I am Committed to providing outstanding customer services to increase productivity and ensure growth. Proactive team member with the ability to train and motivate others through strong leadership. Authorized to work in the US for any employer

Work Experience

Production Associate

Kenny's Great Pies - Smyrna, GA

February 2019 to October 2023

• Wrapping and packing pies in boxes then stacking boxes onto pallet for storage

• Examined pies for defects to prevent waste

• I was able to stand for 8-10 hrs in warm climate

• kept up with safety precautions to prevent contamination

• I made sure when i logged my waste that it was clearly written so my supervisors could understand

• I moved swiftly when packing to avoid delays and also to make sure quota was met Hospitality Associate

Drury Inn Hotel - Atlanta, GA

August 2016 to December 2022

Well I do it all! I am a guest service associate/supervisor/night auditor which I love, because I’m the first person the guest meet when they come to the hotel. I love that I get to make the first impression with them. I also bartend and when I'm bartending I keep my guest engaged by making small talk and having a very warm genuine nature about myself. It makes the guest feel very welcomed and more like their home. I also work laundry which isn't as fun but I enjoy it, I make sure I keep my pace very steady in order to meet quota for the day and so the housekeepers can get their rooms done without having to wait. Call Center Agent

eLead1ONE - Valdosta, GA

February 2017 to July 2019

I worked here a little over 2 years, i started as a survey caller, if a person were to visit a dealership and for some reason didn't purchase, it was my job to figure out why. I quickly moved up the ranks from red to green to gold, before i knew it, I was calling people to set up their service dates and payments. Bartender

Red lobster seafood restaurant - Valdosta, GA

April 2015 to August 2017

i make some of the best drinks in town! i also love to engage in conversation with my guest, i get to meet a lot of interesting people from all over.

customer service representative

Sutherland global - Rochester, NY

November 2012 to February 2014

Responsibilities

I came into work logged into my phone opened the proper windows I would be using ..answered calls from customers about there issues with service also finding ways to solve there problems Accomplishments

I showed my manager that I knew how to talk to my customers even when they were being belligerent and using the worst profanity possible. I also showed how much I genuinely liked what I did at the work place Skills Used

I had to demonstrate great poise meaning I had to really be able to hold my tongue and not take things personal. I had to also take my job serious and show I was in no way intimidated by my customers. I also showed I was willing to find a solution to any problem that was presented. cashier

burger king - Rochester, NY

March 2013 to January 2014

Responsibilities

At this job I was to come in count my draw and began taking orders. I worked the dining room as well as the drive through and expedited orders. I also cleaned the dining room, the drink station and the bathrooms at the end of the night.

Accomplishments

I learned that fast food is not as easy as it looks. I learned that people who work in fast food are very special and I say that because you have to be quick but precise and that's an art in its own way. Skills Used

I learned that using my warm and outgoing personality got me a long way with customers. I also used my quick upbeat way of doing things to make sure that our customers didn't have to wait long,and were happy when they received there meal.

Education

ged, associates in biology

Oasis Alternative Ed. School, st johns - Rochester, NY 2010 to 2011

Skills

• Waitress

• Busser

• Barback

• Restaurant Server

• Hostess

• Bartending

• Mixologist

• Waiter

• Restaurant Experience

• Serving Experience

• Guest Services

• Time management

• Customer service

• Customer service

• Hospitality

• Hotel experience

• Guest services

• Cash register

• Typing

• Bartending

• Restaurant experience

• Delivery driver experience

• Driving

• Cash handling

• Serving

• Food handling

• Front desk

• Medical terminology

• Communication skills

• Call center

• Microsoft Outlook

• EMR systems

• Computer skills

• Childcare

• Experience with children

• Caregiving

• Administrative experience

• Food service

• Food preparation

• Barista experience

• Leadership

Certifications and Licenses

Driver's License

First Aid Certification

CPR Certification

Food Handler Certification

Contact this candidate