Carlos J. Rodriguez

*** ****** ***** *** **

Buffalo, New York 14202

716-***-****

ad398e@r.postjobfree.com

Summary of Qualifications

Dedicated to more than 15 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Proficient team worker who specializes in customer service, computer, and hospitality. Experienced in coordinating with accounting, operations, and highly effective at working with management. Profound ability to work closely and cooperatively with fellow employees and customers. Uncommon ability to maintain a professional manner under stress. Immense ability to handle financial transactions. Strong supervisory and interpersonal skills. Strong knowledge and ability to speak Spanish fluently, together with English.

Highlights

Interim MOD

Housekeeping schedules

Quality assurance

Ledger balancing

Event planning

Merchandising proficiency

Microsoft Office Suite

Data Entry

Client relationship management

Nightly audits

Budgeting and inventory

Planning and coordination

Work Experience

Instacart Shopper Buffalo NY 2019- Present

Communicated with customers to confirm clarity or order, shopped at additional stores if necessary and expedited order transfer to delivery drivers. Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items. Provided excellent service and attention to customers when face-to-face or through phone conversations. Front Desk Agent Marriott Hotel, Amherst NY 2018-2019 Ensure the front desk is stocked with any item’s guests may require before housekeeping leaves for the day. Check all unresolved departures.Computes bills, collects payment and makes change for guests. Desktop Technician Zones, Buffalo NY 2019- 2020

Install, configure and support new hardware and software for our New York state customers. Troubleshooting and resolution of software/hardware or any technical issues. Demonstrate a high level of professionalism, interpersonal skills, and team-oriented attitude. Provide technical support to customers with very different levels of IT knowledge and competence. Front Desk Agent Lafayette Hotel, Buffalo NY 2018-2019 Supervised property staff as needed. Available at all times to deal with guest complaints and problems. Performed nightly audit. Transported guests to designated locations. Executive Housekeeper Courtyard Marriott, Amherst NY 2018-2018 In charge of overseeing and directing the cleaning and laundry activities for the hotel. Prepared and planned work schedules for housekeeping. Ensured cleaning was done in an effective and timely fashion. Teller KeyBank, West Seneca NY 2017-2018

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e-bonds; answering questions in person or on the telephone; referring to other banking services. Night Auditor Harbor Center Marriott, Buffalo NY 2015 -2017 Performed exceptional service to all our guests, performed accounting duties such as nightly audits, budgeting, making sure all cash and credit card transactions were correct, checking guests in and out, making reservations is also part of my duties.