Anthony D. Taylor

* ******** ****** **

East Windsor, New Jersey 08512

(732).589.4497c

Email: ad3970@r.postjobfree.com

OBJECTIVE

To obtain a position where I can use my skills and expertise as well as learn new skills in a growth opportunity .

Alliance Mobile

December 2023 to Present

Retail sales representative.

Complete all aspects of opening and closing the store. Submit all transaction journals.

Assist in inventory maintenance. Develop and attain customer sales experience and sales objectives for the store.

Handle all administrative aspects of sales including contracts, warranties, pulling inventory, accepting payments.

Maintain strong knowledge of products, accessories, pricing plans, promotions and service features.

GREENIX PEST CONTROL

October 2023 to December 2023

Customer Support Specialist

Provide exceptional customer service to customers who reach out to the call center.

Answer customer inquires. Resolve customer issues, collaborate with other departments, utilize customer feedback, maintain performance metrics, KPI’s,. Use CRM software.

Schedule appointments.

Ensure customers needs are met.

July 2023 to present

Safely apply pesticides according to company standards, label instructions, and applicable laws and regulations.

Document services performed.

Operate company vehicles and equipment according to company policy.

Build and maintain relationships with teammates and customers.

Communicate effectively with customers about services, and update to planned services.

Mobile Battery Technician

AAA Club Alliance - Township of Hamilton, NJ

June 2022 to December 2022

Service members vehicles for various things such as tire changes, lockouts, bringing fuel. Main aspect of the job is selling batteries. After testing the members vehicles, the test reveals they need a new battery.

PROFESSIONAL EXPERIENCE

Orkin Pest Control

June 2020 to March 2022

Home Service Inspector

Schedule sales appointments with potential customers.

Explain all products and services.

Conduct a thorough inspection of the interior and exterior of customers property.

Problem solves each customer’s needs.

Present all inspection issues and address all questions and concerns.

Complete all paperwork, using iPad.

Achieve sales performance objectives.

FedEx Office

October 2016 to November 2019

Center Consultant

In charge of shipping and receiving of customers packages.

Production orders for customers.

Maintenance of the center.

GO Wireless

July 2016 to October 2016

Wireless Consultant

Responsible for sales of:

Verizon Wireless mobile devices

Verizon Fios

Dish

Sling TV

Other responsibilities opening and closing store.

Bank transactions. Follow up with customer satisfaction.

USTCI

November 2014 to July 2016

Verizon Enhancement Manager

Respond to requests from customers or their agents and equipment vendors (where applicable) for Verizon broadband, entertainment and telecommunications products and services; including validation of bills for services, and arrange for the installation, disconnection, or changes of products and services.

Verify service order accuracy and completeness. Enter service order corrections, and/or changes as appropriate. Establish and assess customer credit information, while safeguarding customer information

Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers and/or other Verizon employees

Hold events at my various properties in my territory on a rotating schedule

Make property visits to interact with the leasing agents and property management to ensure quality service to the residents

Update and stay in contact with the Area Account manager for any new promotions going on

Advantage Sales Marketing (ASM)

May 2010- July 2011

Retail Sales Merchandiser

As retail Retail Sales Merchandiser, I am responsible for :

Our client Pepsico, the QTG/PWS dedicated retail team. This for their Quaker Tropicana Gatorade products.

Manage my time and prioritize

Work to meet Client and Company objectives by maintaining distribution of existing skus

Maintain client objectives by ensuring secondary placements of products are fully stocked, correctly signed, properly faced, and set to schematics.

Sell new products and show the importance to the retail clients needs and how it will help their sales.

Field questions of store management and proactively develop plans to resolving issues

Liaison between ASM/Pepsico management and external customers

In the past was charge of 28 Walmarts and do the monthly scheduling routing for my accounts according to needs of the business

Now currently in charge of 12 Shop Rites

Attend weekly conference calls to accommodate any new changes coming from corporate

Also manage my monthly mileage and traveling expenses and submit monthly reports.

Take monthly inventory of each of the stores stock to ensure that they have all new products that they are authorized for and also sell in products that will help their sales numbers

Build and maintain priority displays to ensure our clients product gets ideal real estate and to support sale items.

Verizon Wireless (Nashville, TN)

July 2008 to December 2008

Rep-Retail Customer Support

The primary responsibility of this position is to provide exceptional customer service to individuals visiting the Verizon Wireless store. And strive toward helping the store achieve its financial and customer service goals.I also provides exceptional customer service to individuals visiting the Verizon Wireless store, including greeting customers and assessing their needs.

Answer phones and respond to customer inquiries in a timely manner.

Other duties include service activations, processing ESN (electronic serial number) changes and bill payments, responding to billing inquiries, equipment replacement, and processing price plan changes and upgrades.

I ensure that all appropriate documentation and data entry is complete.

I assist in the administrative functions of the store, including cash management and asset protection of store inventory.

Reconcile cash (bank deposit, safe fund/till fund, daily financial transactions) and follow bank deposit procedure and perform reporting functions as required.

AT&T NOC Technician and SME

2000- 2004

Provides Help Desk services in order to identify, prioritize, and resolve less complex problems with information systems products and services; forward more complex problems to the next level.

Network maintenance for the SME.

Comcast CAE January 2005- May 2006 – Full Time

Handle medium volume of calls, covering full range of customer services in a prompt and professional manner obtaining all information for resolution of transaction.

Answer customer questions regarding billing, service problems, products and features.

Correct errors and discrepancies on customer billings as necessary

Target customer interests with a variety of product and service offerings.

Prepares work orders for maintenance requests after determining if field visits are required and ensure that appropriate follow-up procedures are met

Perform billing and posting of customer accounts.

Resolve delinquent account balances.

Obtain assistance from Team Leader or Supervisor for complex inquiries

Represents Comcast in professional and positive manner in all situations

Punctual, regular, and consistent attendance.

Perform other related duties as assigned.

May 2006- July 2007 –COMCAST IS Help Desk Coordinator

Work with Spectrum Oneclick Console to monitor and troubleshoot the network devices.

Use Clarify, Remedy and MetaSolv as Customer Relationship Management (CRM).

Work side by side with other Tiers to isolate customer/network issues.

Perform password administration and backups on all network elements.

Perform network upgrades.

Analyze and approve “Change Management” requests and Network event notifications.

Ensure all network changes are documented correctly.

Identify complex IP, ATM or SONET/DWDM/TDM and resolve them accordingly.

Provides support to field technicians as required to analyze and research system and network performance.

Perform problem analyses and problem determination for head-end equipment and Customer Premise Equipment (CPE) including - but not limited to - fiber optic and related components.

Provide service restoration status and consultation to customers.

Create processes and procedures for Tier I for troubleshooting and ticket management.

Work as a team to meet and exceed the NOC standards of performance, quality, service and productivity.NOC Tier 1 Comcast (Moorestown, NJ)

COMCAST NOC

July 2007 to May 2008

Provides Help Desk services in order to identify, prioritize, and resolve less complex problems with information systems products and services; forward more complex problems to the next level.

SKILLS & COMPETENCIES

TMTS, DSOMS, LIGHT WATCH, COLR, NOC DATABASE, SME, Public speaking

Sensaphone and re-configuring circuits SNEM.

Skills to install a wireless network. Received Special Honors & Awards for: Best Work Attitude and Attendance

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