Customer Service Administrative Assistant
Resume:
Shaunda M. Shane
**** ********** *****, ************, ** 28314
*******.******@*****.***
Customer Service oriented professional accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follows policies, procedures and guidelines to assure consumer quality.
KEY QUALIFICATIONS
Medical Administrative Assistant - Medical Terminology - Patient Processing - Patient Registration - CMS1500 Claim Form - Billing Cycle - Claims Appeal Process - Medical Terminology - Office Accounting - Medical Records Management - Release of Information - HIPAA Compliance - Medical Transcription - Basic Coding Skills for ICD/CPT - Third Party - Medicare - Medicaid - HMO - PPO - Medical Laws & Ethics - Anatomy & Physiology - ICD-10 - EPIC System
PROFESSIONAL EXPERIENCE
CAPE FEAR VALLEY HEALTH PAVILION,
Patient Financial Services and Registration
Fayetteville, NC
Oct 2020–Present
●Registered patients upon entry into the emergency room
●Responsible for collecting patients medical information, admitting and discharging, and managing hospital forms
●Present patients with various financial options for services and processing payments
●Prepare a physical and electronic chart for patient ensuring confidentiality at all times
●Prepare statements for patients or their insurance companies
●Transcribe orders
TUESDAY MORNING
Acting Store Manager
Assistant Store Manager
Aberdeen, NC
Oct 2018–Sep 2020
●Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
●Perform payroll functions, such as maintaining timekeeping information and submitting payroll
●Complete forms in accordance with company procedures
●Reorganize the sales floor to meet company demands
●Assisted with the recruitment and training of new staff
●Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts
FedEx
Courier/Assistant Manager
Fayetteville, NC
July 2014–August 2017
●Assisted with the supervision of team members, operations, production pickups, deliveries, shipping and quality control procedures
●Loaded packages onto appropriate trailer by scanning, lifting and carrying packages in a fast-paced environment
●Accurately read labels, verified numbers, memorized and carried out delivery instructions while working quickly
●Completed package deliveries and other tasks in the required time limits with high levels of accuracy
SAM’S CLUB
Cafe Attendant/ Customer Service
Fayetteville, NC
Aug 2014–Jun 2016
●Prepped cafe area, prepped food, and processed orders for cafeteria
●Restocked products and ordered more inventory to keep up with the demand of the cafe
●Cleaned the lounge area before, during, and after business hours
●Provided prompt, efficient, friendly and quality customer service
FEDEX
Cafe Attendant/ Customer Service
Fayetteville, NC
Aug 2011-Aug 2014
●Transport deliveries locally and over the road
●Safely loaded and unloaded deliveries according to size and content description
●Record each delivery using a handheld scanner
●Select the most efficient route in compliance with delivery instructions and fuel policy
EVERGREEN HEALTH SERVICES
Paraprofessional
Fayetteville, NC
Jan 2002–Jan 2003
●Provided transportation and attended appointments with patients
●Maintained detailed logs and documentation of interactions with patients
●Assisted clients with activities of daily living
●Passed out medications and ensured they were taken as prescribed
●Drew blood samples and utilized medical equipment to process samples
EDUCATION
ULTIMATE MEDICAL ACADEMY
Associate of Science Degree/ Health Sciences (concentration: medical administration),
Fayetteville, NC
May 2020
SKILLS & OTHERS
●Security Clearance: Confidential level security clearance (2023-Present)
●Proficient in MS Office (Word, Excel, PowerPoint) Outlook, MS Project
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